-
February 2024 by Lenny Y.
ABSOLUTE WORST CUSTOMER SERVICE The location changed my agreed upon pricing the middle of the rental. This was a rental agreement through an insurance company. The manager Edwin is extremely rude and disrespectful who believes verbal or written confirmation is not needed before increasing price. I will never again use Enterprise.
-
February 2024 by Mendy Landau
"Frank, the manager at Enterprise Car Rental, went above and beyond to ensure my rental experience was exceptional. His professionalism, attention to detail, and friendly demeanor made the entire process seamless and stress-free. Frank's commitment to customer satisfaction is evident in every aspect of his work. He took the time to explain the features of the vehicle, offered valuable recommendations, and even accommodated a last-minute request. His dedication to excellence sets a high standard for customer service. I highly recommend Enterprise Car Rental with Frank at the helm!"
-
February 2024 by Jack McGrath
I had a very good experience here. Evan helped me out and was super helpful. I'll definitely be coming back!
-
January 2024 by Ellen Appelbaum
Cars are available when I need them, and they're new and nice and the rate is very reasonable, especially compared to places that rent by the hour. This makes it possible for me to live car-less most of the time but still be able to go on special outings.
-
January 2024 by Colleen Slofkiss
I always use Enterprise for all of my rental needs. Prices are good and cars are pretty reliable. The staff at every location that I have ever used has been really nice and helpful. I knocked off 1 star on this rating because the car I just rented had stained/dirty seats that really needed to be steam cleaned before being rented out.
-
December 2023 by sam friedman
They make sure to take out the most money of your pocket even though insurance pay for the rental. I never pay The rental protection plan although they have charge me for that without my permission and they claim that I said Verbally that I want to have the Protection plan.
-
December 2023 by C.M. Kolakowski
Great customer service. Cars are ready on time and all employees are professionals .
-
November 2023 by S D
Manger frank is a 10 out of 10 Would definitely recommend in the future. Wasn't happy with my first car. They switched that out for me, no problem. Thanks frank for everything ? ?
-
October 2023 by Eshy G.
Rude. Charged me for insurance I didn't ask. scam location. Horrible manager. I had to deal with a few rentals and few diffrent locations of Enterprise. This location is absolute the worst, and you should not go there even if you are close by. First, the added insurance that i never asked or approved that cost me a fortune. Then he charged me the highest price for the upgrade double of any other branch. When i called to find out the status of my insurance coverage the manager slammed the phone in my face saying his too busy for me. Finally when I called to report the status he made up a story saying he was a witness that I approved the insurance meanwhile he was in his office the whole time. I am left with over a $1000 bill that I will have to now to report to entrprise, BBB and anyone else that can put an end to this. I just want you to be aware, so you don't have to go through what I did when you rent a car.
-
September 2023 by jOHNNY oSBORNE
Car not ready for reservation time. Hours of operation are terrible. Representatives cant provide clear and articulate explanations for charges. 300 dollar deposits for what?Lack of explanation.0 out 10 wouldn't recommend.
-
August 2023 by Ashley- Genesis Madison
I rented from this Enterprise for my trip to pick up my service dog. I normally don't come to this branch. But this was the best experience I ever had through an enterprise. This location runs effortlessly from my opinion. From the manager to the floor staff they are all amazing. The cars are nice and clean and effective and they attend to all your questions and needs no matter what. I personally worked with a gentleman named Jason, and a gentleman named Latif Swallah! I wish I would have got the other's names but they were all amazing. This manager especially helped me and made sure that I got back whatever I needed. Wonderful service will not be going to any of the branch in Brooklyn y'all won me over. Thanks again!
-
August 2023 by laima m.
I had a terrible experience. There was a problem with my rental and rather than explain to me the policy like the last reviewer experienced- I was ignored by the employees, made fun off by a male employee and spoken down to by him. When I called customer service to try and get more information, similarly the woman on the phone was rude, started arguing with me about something completely irrelevant (the price of a cab from the airport and how long it would take) and when I asked her where I could follow up with someone else she scoffed at me, refused to point me in a direction and told me even the VP would agree with her. For such a huge company with giant resources you think they could afford to have a little humanity. Honestly disgusting and everything wrong with corporations. They probably don’t pay their employees enough to be nicer.
-
August 2023 by Deserene Dixon
This location is ideal for pickup and drop-off (except weekends).The staff is always professional and helpful. Thank you Latif Swaliah for your assistance and patience with processing my last2 rentals ??.
-
August 2023 by Next Level Aesthetics
Frank and Victor were very helpful and professional. Thank you for my rental and great price. Overall 10/10 customer service ?
-
July 2023 by Hemra Ilamanov
It was one of the worst experiences. The receptionist was too rude, he wanted just shut me up instead of explaining to me how their company works.When I called exactly to Avenue H location over the phone, they booked for me one car. When I came, they wanted to push me more expensive car by saying that they had only one car left. No one even told me that they could give a different car, and the vehicle could have a different price.I was totally dissatisfied with their service. They had very good reviews, which is why I was interested.
