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February 2024 by Zenobia R.
I made a reservation at the Enterprise on Empire Blvd in Brooklyn. I went to pick up the car but when I got there - there were people already waiting everyone had reservations but there were no cars. The staff was trying to find cars from other places and telling people with reservations they would need to wait a couple of hours to see if anyone returned a car. People left with no cars to try to find another car rental. The lady in charge was condescending and clearly didn't see anything wrong with giving reservations for cars they don't have. Don't waste your time - go somewhere else1
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February 2024 by Jamie Bunny
This was a great location. Now you have to arrive at least an hour before closing or they won’t honor your reservation. The website nor google has this information. They claim they’re understaffed.
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February 2024 by Courtney Walcott
Always a good experience good customer service quality cars reasonable rates
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January 2024 by tashoy peart
I want to say thank you to Jason. He was the person who helped me get the car and also the person to help me return the car. A one performance
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January 2024 by Kevoy Vassell
Great service they never let me down they always make something happen for me so where ever I go I will always choose enterprise
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January 2024 by Bernard Haynes
At first it started off well but through the transaction the customer service dropped from 5 which is very good to 1 which is very unsatisfactory, , I had to leave without picking up my car, and for two days I still haven't had a car. They don't take the time to really help the customer. I had to wait so long for a car that was never coming. I took Uber to my house and back and still didn't get a vehicle I had to get another Uber back to my house
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January 2024 by Chyna Bx raised bk bound
Morgan and Jason effectively and effortlessly good at they job got me in and out answered all my concerns and questions
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January 2024 by Kay D.
I had to get a rental after my car got hit. I worked with the manager who explained everything to me and got me in a car quickly.
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January 2024 by danielle harmon
Service was amazing fast and easy thanks to Morgan. No problems no issues and returning the car was just as easy. I would go back again for future rentals
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January 2024 by Antonio Bailey
I would definitely recommend this rental car service , great selection of vehicles and the ppl in the workplace have great energy.
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December 2023 by Furqan Q.
Good customer service. Worked with Morgan when renting he was very help. Worked with Jason when dropping the car off. Very professional
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December 2023 by Mike Ilardi
Despite being overwhelmed with customers the day before Thanksgiving the team at this location was efficient and kind in facilitating pickup. The manager, Stewart, was also extremely helpful when I returned the vehicle.
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November 2023 by Trill J.
DO NOT purchase pre-pay fuel. The manager will try to overcharge you by saying "there's been errors in the system all week". They're shady. I would give zero stars if I could.
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November 2023 by Kevan Stewart
Huge shout out to Alicia & Stewart. They both went above and beyond to ensure I got a rental on a very important day. Stewart as a Manager leads by example. He is in the zone and has great ability to multitask. Alicia has the energy and drive to ensure you get in and out as quickly as possible. This location is very busy and enterprise has an excellent team in place. Enterprise please give them more staff and more cars!
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November 2023 by Journey Soul
Slow service opened @ 7:30 Am was not seen/helped till 8am. Received my rental vehicle & was told I need to bring back to get an oil change. Service needs to be better.
