Duane Reade is a New York pharmacy with convenient locations for prescriptions, photo services, and day-to-day health, wellness, and beauty needs. The staff are incredible, awesome, top notch, and consistently great. They are pleasant, calm, professional, and show empathy, even when dealing with difficult customer interactions or tough circumstances. Employees are helpful and go out of their way to assist, such as resolving insurance issues, offering clear explanations, and providing suggestions. The photo service is efficient, with passport photos finished quickly, and staff may assist with editing or printing documents. The store is very busy and can feel understaffed, but the experienced pharmacy staff work hard to keep customers satisfied. They handle time-sensitive medications and vaccinations efficiently, allowing customers to be in and out when they show up on time. Despite the pressure and high traffic, the pharmacy provides many years of excellent customer service.
I've never been in a refugee camp, but if there was a Duanne Reade inside one, I'd imagine it would be like this location.
September 2024
They don't accept major insurers, long lines, difficulty transferring prescriptions, and turned away for vaccination
August 2024
Beyond slow. It’s very busy and they have, at the max, only had two cash registers open when I go, but most times it’s only one and the employee at the register will just walk away to deal with something else.
