Duane Reade is a pharmacy with over 200 locations in New York City, offering prescriptions, photo services, and daily health, wellness, and beauty products. The store is well-liked for its convenient neighborhood presence, clean environment, and friendly staff. Customers appreciate the helpful and nice workers, especially praising employees like Andre for their excellent customer service, professionalism, and respect. Many customers find the prices reasonable and enjoy shopping there regularly. However, there are some concerns noted by shoppers. While the majority find the store pleasant, some mention long lines at times and difficulty with the automated phone refill system. A few reviews express dissatisfaction with certain staff members in the pharmacy, describing them as rude or lazy. There are also serious concerns raised about security and safety; one customer reported witnessing shoplifting in the store and felt that the management was unhelpful and dismissive when reporting it. This customer also expressed frustration with the store’s handling of theft and the perceived lack of action against illegal activity, as well as the store’s response to racial profiling incidents. Overall, Duane Reade is seen as a convenient and friendly neighborhood pharmacy with helpful staff, though some customers have concerns about security and staff attitudes in specific situations.
I love you Duane Reade! Thank you for always making my shopping experience an excellent one. I highly recommend this place to shop.
October 2025
Called a prescripción in morning. Came in evening . They could not find it. Told me they needed 2 hours to find it. Then id have to come back in, and then they’d need some more time to fill it
September 2025
The worst pharmacy in Brooklyn. They seem to take pride in incompetence and frequently communicate incorrect details and then gaslight you when you believe them. Fill your prescriptions literally anywhere else.
