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October 2024 by Lauren Steffel
Overall great gym - clean, plenty of equipment, and the manager was exceptionally kind (sorry didn't get his. name!)
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October 2024 by Anton X
STAY AWAY FROM THIS GYM. Mold everywhere. I started experiencing respiratory issues when I started working out there, and after talking to neighbors who experienced similar issues, it's clear that they were caused by the broken HVAC system in the back room, there's exposed ductwork that leaks onto the turf creating mold. You can smell it most days. BE CAREFUL!
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October 2024 by Andrew Rosselot
I’m writing this review to warn others about abusive behavior by staff at this location. I asked the receptionist if I would be able to downgrade my membership from unlimited to just single location. I was told to wait for 10 mins for a manager, but an employee who I thought was a manager was standing right there. I asked the receptionist if he was a manager and they said no, but he said yes. He was the only person who was professional during the interaction. He ended up stepping in and beginning to process paperwork. While he was processing paperwork the receptionist made direct and aggressive eye contact with me and wouldn’t stop. I was very uncomfortable and I brought it up to the manager filling out the paperwork. The GM named “Eric” overheard what was happening and jumped in, but immediately directed me to “go over there and sit down” in an aggressive tone. I’m sorry… who is the customer here?! I’m also not the one glaring people down EVEN THOUGH there’s been dishonesty on the part of staff. I decided to wait and talk to Eric. When I talked to Eric I brought up being stared down (which the employee did again while I was sitting and waiting) and he immediately tried to gaslight and say that they weren’t staring at me, even though he didn’t see what was happening at all. He was with another member facing the other direction. I asked if we could move somewhere more private to try to de escalate while this was sorted out. We walked over to a different area where I expressed how I was feeling about the interactions. This time, Eric decided to believe that the receptionist had been staring me down, but now said that they had a right to do that. Really? You have a right to stare down your customers? At this point, I had gathered that this was not going to be a productive interaction going forward and asked for a contact above Eric. Eric said that he was the top person. I asked if the club was a franchise. He said “yes”. I asked if he owned the franchise. He first said “yes” I asked again to clarify and he said “no”. I asked for an email to contact someone higher up and he said “I don’t need to give you than information”. At this point, I decided to ask about just cancelling my membership. We walked over to an iPad where he had me put in my barcode number and begin to process the cancellation. I asked if the Park Slope location was under the same management. He (Eric) said “yes”. I asked for the contact information of the person who oversees both locations and he said once again, “I don’t need to give you that information”. At this point, I let Eric know that I had recorded him saying that I would not be able to get the contract info. I did not intend on cancelling my membership, but as a result of gaslighting and abusive behavior by staff, that is what happened. Ultimately, this gym is in a convenient location and it would have been great to not have had this happen. I do not expect to be treated like royalty at a commercial gym. I expect to be treated with some level of respect. I cannot tolerate abusive behavior.
I would strongly advise against joining this gym. I have a friend who also goes to this gym and he recently told me that the front desk staff was rude and that a male staff member made a sexually inappropriate comment about a female member to him.
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September 2024 by Cara Olson
love this place! never crazy crowded, solid equipment, kind staff.
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September 2024 by rose laurepierr pierre
I am giving this gym a 1 star for their disrespectful behavior. I experience the worst gym experience recently. Although i never write reviews but felt it is best for them to know it is inappropriate to threat their member rudely. I was leaving the gym at 10:05 pm which closes at 10:00pm when 3 of their staff closing came on with loudness and disregards. Also, even before closing the female worker came yelling and banging on the wall like an army general into the dressing room that they weee closing . We were really startled by the aggression. After all, we came to decompose after a long day. Then l. when my friend and I arrived upstairs to leave the young was standing above the step slapping his hand and speaking rudely for us to rush. I asked him to calm down since it was a few minutes. This lead to him and the lady to start yelling at us about leaving late. We told them they are being rude which they ignore us. However, once outside feeling really confused as to why the anger.. Also, we noticed multiple people leaving after us which made us feel especially targeted.
I called the next day to speak to Eric the manager who also made excuses about the time, told me to cancel my membership if I am unhappy then hung up on me.
I am disappointed and sad about the situation. I feel this gym really needs new management so the staffing understands how to treat their members. Also, this really hurts the gym's reputation.
Last,. I wonder if any of this would happen if we were not black and female since this location has mostly white members.. this is not about the timing but really how you should treat people in general.
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September 2024 by Nick Look
I don’t know why they insist on playing the weird mix of classic rock vs. bad club classics so damn loud, but other than that it is a solid facility with a good mix of equipment and a very good selection of kettlebells.
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August 2024 by Alex Birkett
The gym itself is solid, nothing special but it's got a good weight room and olympic lifting platforms as well as all the cardio stuff you'd expect. I'm giving it a 2 star because, if you book a 2 hour open gym time on ClassPass and show up later than your start time, they don't let you in and won't alter the time or offer a refund. I'm aware that they have written this policy on ClassPass, but I think it's a bad policy (as do others, clearly, as shown by the reviews). If you book 2 hours of independent gym time, what does it matter if you should up 10 minutes into that time slot?
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July 2024 by Max Albuquerque
This was one of the best gyms I've ever been to outside of Manhattan. The place is clean. The place is super cool, the people are super polite and the bathtubs are super clean, it was one of the best places I've been to out of all the places I've been to the Crunch gym
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July 2024 by Taylor Carol
Very kind staff, but the sauna (one of the primary reasons I joined) has been out of service over 75% of the time I go. For the price of a luxury gym, I expect Crunch to keep their facilities working
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June 2024 by Jon Chapman
I talked to the guy at the front desk and told him I wanted to cancel my membership. He said that I was all set. Months later I was still getting billed, and when I went in to clear things up, the manager accused me of lying. Later I was called by a collection agency. Avoid these scumbags at all cost.
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June 2024 by Marisol Rojas
I honestly love my gym. Eric the manager is just sooooo super amazing front desk so amazing and always happy to see there members and the personal trainers are also amazing!!! Been coming here for at least 2 years. Love it!
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June 2024 by Davis Weidman
For a price point that’s almost as high as equinox, here’s what you’ll get:
- a water fountain that doesn’t work
- a sauna that is often times not turned on and takes forever to heat up
- the cheapest towels you’ve ever felt that barely wrap around your body
- class instructors who you can barely hear over their low quality mics
- classes that fill up days in advance if you don’t cough up the most expensive membership
The people who work there are nice and cool tho.
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May 2024 by Seher Syed
DO NOT waste your money & go to this gym. I was harassed by an aggressive man for no reason, went to the front desk to complain, & absolutely nothing was done. All this while they had the nerve to push memberships on me constantly. Also, if you’re a class passer, DO NOT go here. If you’re 2 mins late, they will deny you entry and then push a membership on you as an alternative. Most of the staff is rude and absolutely unhelpful, do NOT waste your money at this gym.
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May 2024 by Laval Sincere
Everyone was much more approachable and kind than the crunch near grand army. Classes also started on time.
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March 2024 by Tiffany Ratliff
This location has/had a trainer who "s3ggsually har@ssed" women. When brought to management they will look at videos for “evidence” and then tell you there is none. There has been no accountability, no compassion, and complete inappropriate handling of the situations. (google will not let me post this review if the above words in quotations are spelled correctly. BUT incidents are completely true.)
