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July 2025 by Mahmuda Sunni
Shout out to Manana! She resolved all my issues with my account
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June 2025 by Jeffrey Krausman
This branch is awful. I had to go back five times to cash bonds. Never had to make appointment at a bank for them to provide services.
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February 2025 by Lexus Lenoir
There is a woman that dress like a man that works here. Extremely condescending and disrespectful. I am sure Citibank does not pay her that much to carry herself like this the woman is very personal with questions, and should focus on her own appearance
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January 2025 by Jeremiah McNair
I would like to give a shoutout to Kelly at this branch, I was dealing with an issue with my account and she showed so much empathy and sincerely wanted to help, felt more genuine than most customer service bankers. She did everything she could to resolve everything, I was hopeless but the next day everything was resolved! Thanks again Kelly
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September 2024 by AK Azad
Worst service at 195 Montague St, Brooklyn, NY 11201.
Manager does not professional. I made mistake by opening accounts here. Can you imagine if you want to get a document notarized then they ask you make an appointment for next day and come back.
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June 2024 by H Z
I ordered the Access card last week，and it supports to send me the physical card in 1 day.
And I did not received the access card, so I came to the branch. The banker told me that they didnt order the card at all! My whole plan was messed up due to the silly mistake.
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June 2024 by Andrew H
First time I have ever walked into a bank in 40 years and they refused to exchange bills after using their ATM.
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February 2024 by Scott Jackson
No one answers a phone, responds to an email or cares about their clients. What a terrible branch!!
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February 2024 by Haley Glazer
I’ve called at least 10 times on different days, at different times of day, all during business hours to ask a simple question. Phone hasn’t been answered once.
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January 2024 by Somjen F.
This place is terrible. Not only did the banker not show up for the appointment I made and I had to wait, he appeared to know nothing about the paperwork I needed. Then said he would be back in touch in ten days about the account and I heard nothing. When I contacted citibank, I was sent to multiple different wrong phone numbers, and none of them had people on them who had a record of my effort to open an account.
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October 2023 by Elizabeth P.
I have banking with this branch since I began my employment. Started going for business purposes then opened my own account there. The staff is remarkably helpful,courtesy and kind. After awhile you get to know them personally, which I can say I enjoy knowing each one of their staff. This branch is great. Elizabeth-Dental office
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October 2023 by Scott Hall
Do NOT open a citi business account. Went in and thought I opened but banker made so many mistakes. 3 months later they closed my account due to those errors he entered. Tons of hours including with branch manager. Citi bank is fine for personal but they have no clue on business account. GO 25 feet to Chase business.
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September 2023 by Rovena Frangu
Although it was years ago, I deposited cash in the ATM at this branch, and it was stolen. Somehow the amount on their end did not match the ATM amount I inserted, per their claims. Several internal investigations were done, supposedly, and all came to the same conclusion. I was told by their corporate leadership to hire a private investigator if I wanted. Never, ever should anyone trust this branch, or this bank. I decided to post this review, as I was reminded by someone who also had a bad experience.
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September 2023 by Steven Huang
Came here during business hours and they can’t even find a banker to help Citi gold member. What’s the point of having the branch with no bankers and also the membership if you can’t even serve your customers.
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May 2023 by Paolo P.
After being a customer for 43 years, I realize Citibank is no longer the same. They have the wrong telephone number on their website. I am not physically in NY, so I have to rely on the online features. I have been rejected several times by their website in recent months. I asked for help, and a woman, Diane, sent me a code 4 times, and she could NEVER verify it. Citibank ought to be dismantled completely. The people that work online have a case of idiocy (any time I have successfully unlocked my account for a day, it was re-blocked when I went back to it). When I moved to NYC, they virtually had an ATM in every block; then, a few years ago, they closed down the bank I used on Madison Avenue at Carnegie Hill, and I had to go to 86 Street or 72nd Street. Now I don't know if those physical locations are active anymore. They are losing, and I am afraid they are losing my money. Should have kept my account with Chase; I am sure they are as bad, but at least are reliable.
