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January 2025 by Fran Cadore
Waiting over 30 minutes and counting on the teller line. Started off with 2 tellers, it's now only one. I would never set foot in here but I needed to a favor for my cousin. This is a high traffic area at a busy time of day. Having worked in banking, it's disappointing to see the poor level of customer service. This a branch management issue. The few workers are helpful but too little staff to meet the demands
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October 2024 by Zach Murray
Incredibly rude and unhelpful service for a priority account holder of 25 years.
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September 2024 by Jsingh Jsingh
I would give less but the staff here deserve better. They are amazing but it’s so under staff. It doesn’t matter when I come here there is always a long, slow line. They have 8 windows and only two tellers, please help me understand this.
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July 2024 by Scott Star
The tellers and bankers here are always friendly, but I’m regularly waiting on line for the teller for more than 30 minutes. I had a similar experience at a Citibank in Queens. I keep telling myself I’ll go to a Citibank that’s in a less populated area but this one is the closest one to my apartment so it’s super convenient. They need more tellers here.
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February 2024 by A.R.
this Branch is no good. I gave the Teller $500 on January 16th, 2024 to deposit it into my account. The Teller made a mistake and deposited it in a different account. I called them many times and went to the branch and now 1 1/2 month later I still don't have my money back. They are just keeping my money. Maybe it was the Tellers account?? Be aware! Unbelievable!
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October 2022 by king juicy
Trying to get 10 roll of quarters changed, but the counter (named Logan). Mention only have 2 roll only and not even ask from other counter. I won’t open a Business account with them…..
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March 2021 by Allie Scott
I'm canceling my account with this bank. They're just not good. Service fees customer service sucks...
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January 2021 by Umar Mahmood
Worst place to get your Account Open. Had an 3pm appointment with Kyrie Simmions. She was not able to help waited about 1 hour and finally a banker come and tells me they cannot open my account
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January 2020 by Crystal B
Staff here has extremely poor customer service skills. The last three times I've been at this branch, the employees have attitude and are not pleasant!
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June 2019 by hasan k
Not enough windows working
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June 2019 by hasan kansu
Not enough windows working
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March 2019 by Lisa Collymore
Always Great service from the tellers to the ATM's never a hassle..Quick service!
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June 2018 by Alfredo Toxqui
Great banking. Great staff and also great overall. Experienced workers they handled my problems very carefully
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June 2018 by monica J
This branch location is horrible. They service is poor lack of leadership. I came in to open an account I waited over an hour no one came over to tell me how long the wait would be. So yes I left with an horrible experience.
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June 2018 by DJ CostCo
Great banking. Great staff and also great overall. Experienced workers they handled my problems very carefully
