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June 2024 by Boris Meshcheryakov
Rude and unprofessional tellers. They seem to be annoyed at any question you ask them about the Citi account etc. I'll take my business somewhere else.
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February 2024 by Mr Howell
Staff are my training and know how to talk to people
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December 2023 by Gerri Scott
I had to take care of some business and the personal Bankers was very very helpful. I want to personally say Thank you to Ms J Nicholson and Ms. J Jackson. You made my business very easy without stress. Thank you again.
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August 2023 by Shariz Alamin
This machine does not give anything under $20. So you're forced to take more than you want. I wish that they would put mini petitions between each machine and bank tellers. I would like to feel a little more secure. I've been to other branches and they have many petitions. Thank you
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February 2023 by CPT Freeman
Every time I come in here there are new people working here or no one working at all. Why is this branch unable to retain employees? Long wait times, long lines, and they removed security so you also have to worry about getting harassed by panhandlers
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October 2022 by KAY Arlene Kennedy
Customer service was very helpful
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August 2022 by GREGORY L RODGERS
CLEAN AS MOST TIMES UNLESS THERES SOMEONE SLEEPING INSIDE. BESIDE THE SMELLY BODY ITS CLEAN MAJORITY OF THE TIME.
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July 2022 by William Pastusak
I wanted to join citi bank , but looks like its the worst banking ever . I ve been on the phone trying to speak to someone and the stupid voice recording driving me up a wall about 1/ 2 hr just hearing her . And speaking to no live agent .
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June 2022 by James Cawthorne (Flatdaddy1)
I left MCU to do business with Citibank and it is the worst decision I have ever made with a bank. I opened a checking and savings account on 4/8 and transferred all my money with a few days and set up direct deposit. On 4/14/22, I was blocked from seeing my account online only. Called a representative to find out that my account was “under review “ and was suspended for 3 business days. Here it is 8 days later and a representative told me they needed more time with the “investigation.” I can’t Zelle money to my landlord or my daughters, stuck with a temporary debit card and never received the permanent one that was due on 4/19 but it’s 4/21!! Let’s see how the complaint I made to the NYS Attorney General works out for them and their shady business dealings.
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May 2022 by James “Flatdaddy1” Cawthorne
I left MCU to do business with Citibank and it is the worst decision I have ever made with a bank. I opened a checking and savings account on 4/8 and transferred all my money with a few days and set up direct deposit. On 4/14/22, I was blocked from seeing my account online only. Called a representative to find out that my account was “under review “ and was suspended for 3 business days. Here it is 8 days later and a representative told me they needed more time with the “investigation.” I can’t Zelle money to my landlord or my daughters, stuck with a temporary debit card and never received the permanent one that was due on 4/19 but it’s 4/21!! Let’s see how the complaint I made to the NYS Attorney General works out for them and their shady business dealings.
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May 2022 by Terrance Howell
Staff is horrible I have to go to citibank out my neighborhood to get better service
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February 2022 by Aichlyn Abreu
Somebody In This location (im guessing a worker by the way they are hesitant on not checking the cameras) keep using scamming cards taking money out of peoples accounts using their atm I already called and filed a police report and the person who picked up the phone said they can’t check cameras ?! Not even with police involved.?!! How is this possible ?? I’m moving forward with my investigation because this issue needs to be resolved I wish somebody get in contact with me .
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January 2022 by Hill T.
Citibank doesn't care about its customers, I have been banking there since I was a teenager and this level of customer service it unacceptable. I have been trying to resolve an issue since DEC 7, 2021. I went to the branch and was told to my face that my check was fraudulent, even though they didn't reach out to me to verify not 1 single thing, I have been hung up on, transferred to different departments, misinformed and this is absolutely not ok, I am closing my account and banking elsewhere once this is resolved. The audacity to treat a customer in this manner who opened her 1st bank account ever...... & why should I continue to bank with them
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September 2021 by Adil Khandaker
The best manager in this branch gives very good service in my opinion
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August 2021 by Sharmaine Byrd
This bank is the slowest. The service is the worst. They should close this branch!!!!
