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June 2025 by аня
terrible attitude towards customers, asked for help, she said, google it yourself, I asked questions, she ignored and talked to another employee
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March 2025 by Edyhega 95
Poor organized, the kept me going back and forth twice between teller and banker for a wire transfer, and after all of that, they gave me a ridiculous high Fee for the transaction when in other citi locations is usually waved to me.
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January 2025 by Adam Z Durove
I went to this branch on January 21, 2025, at 12 pm. I was first in line, however, people started to skip the line and I spent there more than an hour, without resolving my simple problem with a debit card. The employees of this bank are arrogant and incompetent, avoid this place!
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January 2025 by Igor Shostak
The clerk (Morozova), refused to take cash deposit 5k because some bills had a stains. Will close all 3 accounts in February. Disappointed
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January 2025 by Teona Todua
Thanks Boris for help and best customer service 👍
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October 2024 by Olesya Pestryakova
So unrespectful client service. We were waiting for 40 minutes at the line. All people who came after us had already left. But nobody tried to answer our question
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September 2024 by Ivan Pyroha
Nice place.
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September 2024 by Alina Moroz
nobody's at reception. nobody to assist me in opening the account. an employee just passed me by left me waiting didn't ask me what I need. amazing service..
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September 2024 by pg
Gena: "Yes, I can open account for you. But you'd better go to TD bank".
Now TD bank has $2.3M on the book.
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August 2024 by samreen khan
Mostly not good experience it's look like they have shortage of staff to attend client,I like Citibank but not customer service.my kind suggestion plz work on it.
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May 2024 by Eat_pray_love
I’ve been with this branch for a long time and I really like how Eugene manages this branch and how the personal banker Tetyana always helps me with different issues. Also the teller Kerryan helped me today, she did a wonderful job serving me as a customer.
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March 2024 by dala depp
I went there because of fraud, someone used my card in another state to purchase an item, and I am having a hard time to prove that was not me. I was waiting there for approximately an hour, then, I was called.The representative, Tetyana Gligich, was on the phone with someone discussing a bussiness. I was sitting there and waiting for a while. She didn't stop a conversation and finally pointed at me holding a phone with "what you want?". I asked her to hang up a phone. She never asked me a question or about an event or details, just told me that they don't deal with 'fraud', my accunt is my responsibility, and I have to make the calls and investigate myself.When I asked to give me a manager's contact number she was hesitant at first. I was just stunned how rude and unprofessional this person was.Currently,I am going through an investigation and hard time to prove a teft and instead of some assistance or kind word from the bank where my money suppost to be secured, I got insulted.
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February 2024 by Marina Ostrovsky
Staff is very nice, polite and professional! Branch manager helped my mom when she had an issue with a checking account. The only thing there are too many clients and employees are extremely busy, same time they are doing their best to help everyone. Thank you ?
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October 2023 by Margarita Ivanenkova
I have been a client of this bank since 2002! I never applied, there was no reason) And when I had to, Boris Nisonov did everything possible to help quickly and efficiently! I don’t know how this bank branch worked before, judging by the reviews, it wasn’t very good, but I’m happy with the fact that they have now solved all my problems quickly and efficiently!
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October 2023 by Nukri Basharuli
Bankers clearly have other more important conversations, and customers can wait :-) At most, two stars. Bank of America is definitely better.
