Citi has received mixed reviews from customers regarding their experiences at the branch. Some clients appreciate the friendly and professional staff, highlighting the helpfulness of employees like the branch manager, personal banker, and tellers. However, there are concerns about the branch being understaffed, leading to long wait times for service. Despite these issues, many long-term customers express satisfaction with the assistance they receive, noting improvements in service quality. Overall, while there are challenges with customer service due to busy periods, the staff's dedication to helping clients is recognized and appreciated.
Poor organized, the kept me going back and forth twice between teller and banker for a wire transfer, and after all of that, they gave me a ridiculous high Fee for the transaction when in other citi locations is usually waved to me.
January 2025
The clerk (Morozova), refused to take cash deposit 5k because some bills had a stains. Will close all 3 accounts in February. Disappointed
