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March 2025 by GB Services
I recently visited the Citibank branch on 7501 3ave, Bayridge to order foreign currency, a process that typically requires a two-day waiting period. After obtaining my verifed bank number from my citigold care manager, then i approached teller named, Sherin Abdelgawad, to place my order, presenting my driver's license as identification and accounts information. To my surprise, Ms. Abdelgawad's tone with Arabic accent was very rude to me. Ms.Abdel' told me to return to the branch manager without offering any assistance after i waited 20 minutes in the line. I told her I came here to order foreign money (not to get any money) and provided my IDs and account numbers. She said she can't do and i was told to go back the bank manager to get help, with her attitude and impolite replied. I told her don't need to be rude and she ignored me. She appeared visibly frustrated, possibly due to delays caused by a previous customer took her long time counting coins, and did not provide the courteous service all clients expected.
This experience with Sherin Abdelgawad was deeply disappointing and does not reflect the high standards of customer service that Citibank is known for. I hope the management will address this issue to ensure that future customers receive the professional and respectful service they deserve.
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January 2025 by Katie Greibesland
My husband went in to deposit a check made out to both of us and already endorsed by both of us. Rep wouldn't let him deposit it and gave him no recourse re:adding my name to the account. Implied that if I had changed my name it would be fine. Sexist jerk offered only to shred our check for us.
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December 2024 by Blaze Dimitrov
horrible service- every time..
Wilson Haddad acts like a control freak and comes off very rude- every single time !!! i hate going to this branch !not sure how can this person be the face of the Bank and treat customers so possessive and controlling manner !
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November 2024 by Johnny Rahman
Excellent customer service.
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September 2024 by Javier
Was denied service and was told not possible, while another branch did it without any problem.
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August 2024 by Mikaela
worst bank i ever had the experience of working with. they will take your money from your account as a fee and their customer service reps are just awful. i wouldn't bother with them
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July 2024 by Hagop Hagopian
Don't die while having an account with Citi. They make your heirs' lives miserable trying to get money out of their grubby hands.
Edit: I will not communicate with you privately any more, after the hell through which you've put my loved-ones. Stand up and publicly defend your heartless organization's behavior.
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January 2024 by Yusif
Horrendous customer service. They have no idea what they're doing. Don't trust them with your hard working money. Go to a legit bank like Chase!
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August 2023 by Thomas Moran
We recently opened an account here at Bay Ridge Citibank. I must say we were treated with the utmost professionalism and care. Mr Albin Tahirovic (personal banker) was very knowledgeable and helpful with our needs. The branch manager Fred Caramanico was very professional and helpful as well.
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May 2023 by Iana Sarkisian
I waited 20 minutes on line, after to see teller deposited $400 she did and same time she made mistake she took this $400 from my account and never give me moneyTerrible service!!! Not professionals!!!
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April 2022 by 陈斌
Citi bank is a trash bank,will steal you money.
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February 2022 by Christine Minieri
Would it it a 0 if possible, very bad customer service.
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December 2021 by Jill R.
My building only takes quarters for laundry, so I find myself frequenting Citibank fairly often to exchange $20 bills for two sleeves of quarters. I usually go to Citi on 86th and 5th, but since that branch is closed due to COVID, I found myself at Bay Ridge Pkwy and 3rd. I exchanged my $20 for quarters and when I arrived home, it was clear that the sleeves were not equal in length, so I knew I was very literally shortchanged. Both sleeves were under $10. For my $20, I received $17.60... $2.40 short. Yes, you read that correct, $17.60... there were NICKELS in both quarter rolls- seven nickels to be precise. Photo below of what was received. I'm aware that there is a change shortage, but at no point was I told that I would be taxed or subject to an exchange rate for needing the quarters. I don't exactly think I can go back and attempt to prove that I was shorted, so as a warning to all in need of quarters, have your teller double check quarter rolls. So ridiculous.
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December 2021 by S bk
No one ever picks up the phone at this location. Then, when you go there, the business manager is never there and never returns calls. You can't even leave a voicemail. Basically there is zero service
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November 2021 by Jessie Harrison
My mother was taken advantage of by citi bank.theu closed her account 3 months ago and have since kept all her funds. We requested a check 4 times because my mother is disabled and can not get to a branch. They told us they mailed the check 3 times which was a big lie each time. My mother now can not afford her medication or rent. This money is her social security check. Citi bank is nothing but a scam!!! I have been fighting for my mother's account for 3 months now. They stole all her social security benefits. Citi bank is a scam do not branch them with. Please branch with Santander
