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August 2024 by Mikaela
worst bank i ever had the experience of working with. they will take your money from your account as a fee and their customer service reps are just awful. i wouldn't bother with them
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July 2024 by Hagop Hagopian
Don't die while having an account with Citi. They make your heirs' lives miserable trying to get money out of their grubby hands.
Edit: I will not communicate with you privately any more, after the hell through which you've put my loved-ones. Stand up and publicly defend your heartless organization's behavior.
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January 2024 by Yusif
Horrendous customer service. They have no idea what they're doing. Don't trust them with your hard working money. Go to a legit bank like Chase!
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August 2023 by Thomas Moran
We recently opened an account here at Bay Ridge Citibank. I must say we were treated with the utmost professionalism and care. Mr Albin Tahirovic (personal banker) was very knowledgeable and helpful with our needs. The branch manager Fred Caramanico was very professional and helpful as well.
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May 2023 by Iana Sarkisian
I waited 20 minutes on line, after to see teller deposited $400 she did and same time she made mistake she took this $400 from my account and never give me moneyTerrible service!!! Not professionals!!!
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April 2022 by 陈斌
Citi bank is a trash bank,will steal you money.
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February 2022 by Christine Minieri
Would it it a 0 if possible, very bad customer service.
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December 2021 by Jill R.
My building only takes quarters for laundry, so I find myself frequenting Citibank fairly often to exchange $20 bills for two sleeves of quarters. I usually go to Citi on 86th and 5th, but since that branch is closed due to COVID, I found myself at Bay Ridge Pkwy and 3rd. I exchanged my $20 for quarters and when I arrived home, it was clear that the sleeves were not equal in length, so I knew I was very literally shortchanged. Both sleeves were under $10. For my $20, I received $17.60... $2.40 short. Yes, you read that correct, $17.60... there were NICKELS in both quarter rolls- seven nickels to be precise. Photo below of what was received. I'm aware that there is a change shortage, but at no point was I told that I would be taxed or subject to an exchange rate for needing the quarters. I don't exactly think I can go back and attempt to prove that I was shorted, so as a warning to all in need of quarters, have your teller double check quarter rolls. So ridiculous.
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December 2021 by S bk
No one ever picks up the phone at this location. Then, when you go there, the business manager is never there and never returns calls. You can't even leave a voicemail. Basically there is zero service
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November 2021 by Jessie Harrison
My mother was taken advantage of by citi bank.theu closed her account 3 months ago and have since kept all her funds. We requested a check 4 times because my mother is disabled and can not get to a branch. They told us they mailed the check 3 times which was a big lie each time. My mother now can not afford her medication or rent. This money is her social security check. Citi bank is nothing but a scam!!! I have been fighting for my mother's account for 3 months now. They stole all her social security benefits. Citi bank is a scam do not branch them with. Please branch with Santander
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August 2021 by Sergei
Immigrants like me not welcome here!At first, they decline my credit score and didn’t give me credit card without any reason (I have Great credit score in BoA and Amex) Welcome to bay ridge, Citibank.It’s The worst service ever.Just closed my checking and saving account because nobody can’t solve my problem with blocking account in app (I forgot password) I wasted 30 minutes waiting for solution in brunch.Manager saw that I could not get through to the support service and offered to take the money and close the account ????Bye bye the worst US bank and snobs!PS also and it is forbidden to take photos here ?
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August 2021 by A P
Love this location. They are alwaya helpful. Last time I was there Frederick and Shady were amazing at helping me out with an issue I was having.
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July 2021 by Konstantin Batura
Worst bank manager. Refused to provide service.
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March 2021 by Josephine C.
This is probably the worst bank in history. I walked in thinking I would get the same service I've gotten at other Citibank branches throughout the city and that was not the case. They racially profiled me from the very beginning. Just disgusting. They treat every black person like a criminal or a scammer because they only want white clients. After I was forced to show 5 different forms of ID to prove my identity and that I was already a Citibank client, they tried to explain to me why they racially profiled me and told me I was being disrespectful to staff by calling them racists. I was told that because I had an out of state ID, they were confused as to how I could possibly own a home in NY and another home in PA, because usually only scammers have out of state IDs. When the manager looked into my account and realized that I had well over $60K in my accounts, he began to stammer. The manager had the audacity to explain to me how they get a lot of "young black guys" trying to cash checks. I was not a young black guy, nor was I there to cash a check. He just saw a young black professional woman and assumed the worst. Racists management and racist employees.
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December 2020 by Annie Cheung
This is my Citibank for many years. This branch is very clean, not crowded & people there are friendly yet professional, especially the manager Fredrick. He’s always nice & helpful.
