Citi has made significant improvements in its customer service, with both positive and negative feedback from clients. Many customers appreciate the dedication of staff members, such as branch manager Oscar Corona and representative Nataliy, who go above and beyond to resolve issues even during busy times. Clients have noted that while the branch has upgraded its service, some concerns remain about communication errors and understaffing, leading to slow service in the past. However, recent experiences indicate a commitment to attentive service, with staff willing to listen and assist with customer needs. Overall, Citi is seen as a bank striving to enhance its customer experience.
Original review: Slow as molasses, understaffed, usually one clerk, and he’s half asleep.
April 2025
Doesn't answer phone calls. Only one person can handle your account. If not available (which happens too frequently) you're stuck.
December 2024
Homeless people are permanently in a hallway they are dangerous and aggressive. I’m not comfortable being around them every time I come to a cash machine.
