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August 2024 by LEE
HAD TO FIX A COMPICATED PROBLEM re ACCOUNTS, BENEFICIARIES...BANK OFFICER JACOB TSE A-N-D THE BRANCH MANAGER BOTH GOT TO WORK AND HELPED ME OUT...PROBLEMS SOLVED!...I HAVE DONE BUSINESS AT THIS BRANCH 40 YEARS...NEVER A PROBLEM, VERY, VERY PROFESSIONAL...
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June 2024 by Boris Mullayev
The staff is very friendly and helpful but the online banking is excruciatingly painful. It’s EASY to put money into the bank but HARD to take money out lol ? . If you call them then it’s very hard to get a person on the line. Then when you do, they don’t even know what to do to help you until you ask to escalate to the supervisor. Be prepared to spend 2 hours of your day on the phone to withdraw money because of their random “security audits.” Their credit cards have random charges including a “minimal interest charge”; if you don’t enable autopay then it will affect your credit score. I am calling the Citi banking now because even Zelle and external ACH bank transfer is not working. I wasted most of my day dealing with this. They said to visit the branch in person.
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June 2024 by Moses
I don't like the staff members over there. Consumers are not treated with full respect. You have to be extra special, lucky person to have a nice representative to take care of you respectfully.
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June 2024 by Bella Fridman
i would give it a zero but there isn't that option. I have called multiple branches and am always forwarded to an automated system which "is having difficulty connecting to the system and suggest I call back later". There is no way to speak to someone live nor is there the option to leave a message and be called back.
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June 2024 by Yitz Fisch
There are homeless people sleeping inside the bank in front of the bank and by the side multipletimes, drunk people around it. Loud music on the streets outside in front and in the side, very not comfortable to walk in there at night, dirty in thr front and side...
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May 2024 by Adriana Calixto
Taking a trip to Citibank at boro park is a usual tellers need to make up their mind if they are going to take deposits with another person card holder name or uh!!!
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October 2023 by John Lambda
Good customer service. Only 1 teller today.
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September 2023 by Azat Orazlyyev
Employee Victor is very respectful and friendly. Helps in everything. The best employee.
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April 2023 by Азат Оразлыев
Employee Victor is very respectful and friendly. Helps in everything. The best employee.
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December 2022 by Eufemio Martinez
Rude. Tellers are Completely rude and lack customer service.
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October 2022 by David T
After numerous phone calls to Customer Service that went nowhere, I took a chance that they would be able to help me here. After speaking to Denisse Choez for a minute she was able to help me deal with my issue. She listened to me and used all the resources she had to check on my issue. She did more for me in those few minutes than being on the phone for hours with Customer Service.
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August 2022 by Leibl Steiner
Long waiting time, bad service and Citi does not have a normal call center, you can wait over 3 hours for someone to pick up the phone.
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November 2021 by Chaim Fasten
Never enough tellers
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October 2021 by Begoo Mr
Long lines and only 1 teller
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July 2021 by Google Account
Shabby old banking center.
