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July 2024 by shlchy
I was at the bank I had an issue wasn't a major one but
I got a survey and I said the truth well a few days later I get a phone call from Linda from the branch asking me about my issue that I had
so I told her I thought well she is trying to be nice heard my complaint and will brush off
BUT NO SHE DIDN'T SHE ACTUALLY TOOK CARE OF IT AND CALLED ME BACK TO LET ME KNOW THAT IT WAS TAKEN CARE OF SHE
WAS REALLY NICE SO THIS IS THE BRANCH I WANT TO STAY With
"SO LINDA IS THE BEST 10* "
THANK YOU -THANK YOU-THANK YOU
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July 2024 by jinxiu jiang
I went to chase bank at this location last week to report a check stolen. Wendy was really helpful, very patient and professional, also understand my situation. And help me resulted my problem.She gave me good advice and clam me down. I’m really appreciate! I’ll definitely get back to her next time.
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February 2024 by Fida Q
Someone at the bank works with an identity theft group or is a thief themselves. I never had issues with bank accounts until I opened one with them. They stole some of my money and opened a credit card with Macy's today. I'll bring you down; you know yourself, I'll sue the bank once I get confirmation about the branch
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December 2023 by lafa tang
Today, I went to chase bank at this location to report an identity theft. The branch manager Linda Abramova helped me a lot and saved me from getting my identity stolen. She is very professional , very patient , polite and understands my situation. She helped me calm down and gave me good advice on how to deal with this situation. Ms. Linda, I appreciate you with helping me and getting me through this situation. It means a lot to me. Thank You!!!
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December 2023 by Yaww Huang
The long hair lady in the teller window doesn’t know the rule clearly. I gave her the card to deposit she said I can’t just use the card to do it. I told her that I can deposit on the ATM machine, why can’t? She said that is different if you come to the window. I asked her if I can deposit today, she kept asking me for the account number. It is the account from our company, I don’t have the account number. She yelled at me to say that I forced her to again the law. After she double checked with her manager, the manager said I can deposit with the card only. Please, make sure you know how to do it before you tell the clients.
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December 2023 by bobo chen
Today, I went to chase bank at this location to report an identity theft. The branch manager Linda Abramova helped me a lot and saved me from getting my identity stolen. She is very professional , very patient , polite and understands my situation. She helped me calm down and gave me good advice on how to deal with this situation. Ms. Linda, I appreciate you with helping me and getting me through this situation. It means a lot to me. Thank You!!!
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November 2023 by Mae Rum
Joe was great! I came in first thing in the morning and he was able to help me with a credit card application for work that was incorrectly flagged and declined for fraud. We got the issue solved relatively quickly and my application was expedited.
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October 2023 by R
Drive-Thru tends to be quick. Not sure why they would ask for the slips but not provide them outside the drive-thru.
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August 2023 by Liang Lin
rubbish service
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August 2023 by Mini
There is an Asian woman in this bank who loves to cause trouble. For a bank as big as Chase, the service is terrible.
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August 2023 by Vivian Ou
Bad attitude, no one told me where I should be in line, wasted an hour of my time, and then they told me they couldn't do it
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July 2023 by Gary Yu
Too f.. slow all ways take long time to wait
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May 2023 by Anonymous
Not enough customer service too many line 45 mins of wait time for in person support
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December 2022 by xiaowei lin
Front desk who named Tony wen?? I think he doesn’t really want to bring Chase business . I am a business account holder that just made an wrong ACH with wrong Routing number . I drive 30 mins here to ask for help to revise this transaction . when I was gave directions to this local branch at 4pm by customer phone agent . Front desk Tony was exactly unprofessional gave me a direction to request me going home instead of waiting on line to have somebody help me . And Seems like he wanted to leave his job at 5 pm on time . This was never being happened at chase branches that I have been visiting for 10years In NY . I really disappointed at this site . When customers having issue with funds , you should give us some professional and useful suggestions. Not kicking them home . Not kicking them home ! I would rather give them 0 star at this case if possible.
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November 2022 by Mengqi Ou
Bad attitude, no one told me where I should be in line, wasted an hour of my time, and then they told me they couldn't do it
