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July 2024 by L L
I have tried calling on 4 different weekdays trying to speak with a live person and no one picks up and goes to automated response. Either something is wrong with their system or someone needs to pick up the phone.
Update: 2024-07-10:
Called again and someone did pickup and was able to help so I changed my review from 1 to 4 star.
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June 2024 by Nicholas Caramuche
Go see Sam Rao for all financial advice he takes his time explaining everything more than once and answers all questions you have he is the best you will not be disappointed A NUMBER 1
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June 2024 by Marya Sofos
Despite your situation, they don’t care enough to help you and will turn you away. This branch has already disappointed me twice. I like the manhattan ones better.
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June 2024 by panlong chen
not professional that guy call kevin.
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May 2024 by Ann Bukalo
Made an appointment, waited for 30 minutes. No one helped to open an account so I just left the bank. Waste of time
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May 2024 by Hamood Almathil
Reid carvet was great, she was helpful on helping us open our business account. She’s the best
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February 2024 by Subi Widdi
The slowest bank in NYC. The worst. Never Go to Michael Chen
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December 2023 by Zulaikha Tariq
The staff at this location went above and beyond helping me and my mom. The wait time wasn’t that long and we got in and out. The representative that helped us was JohnAnthony Rizzuto and he was amazing.I will be returning back at this location due to the exceptional customer service they provide.Thank you!
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October 2023 by Igor Bralgin
Rude and incompetent staff.P.S.This used to be a good bank branch to which I had been going for almost 14 years.Now I would not give them even one star.
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September 2023 by Star Bravo
Would give 0 stars if I couldOpened a new debit and credit card and the guy made a mistake on my name two months later and I’m still trying to get the credit card corrected due to an error on there part only to find out that the other guy who’s supposed to send the slip through mail forgot to send proof of identification and they also sent a new card stating the original is lost and or stolen without permission to post it as lost so now I have a. New “account #/ card # “ with still the original error
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August 2023 by Isaac Martinez
Very accessible and fast
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August 2023 by Jude y
Rude stuff
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August 2023 by Boris Mullayev
Epic bank ?
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August 2023 by Ed Pizza
Staff seemed very helpful.This bank is located in the historic Lincoln’s Savings Bank building. When Chase took over the location they updated the bank yet left most of the original interior untouched.Entering the bank brought back memories of banking there in the late 1960’s!Good job Chase leaving the original interior intact.
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July 2023 by Ming Gu
If rate has zero, I will pick it.On July 14, a Friday, I transferred my personal funds into my business account using a check. Unfortunately I forgot to write the date on the check. When I handed the check to the Asian teller at the counter who was chatting with the other teller, she quickly returned it to me, stating that the check was invalided due to the missing date.I tried to explain that I could easily add the date on the check for deposit, but she and the next teller insisted that I needed to have a new check for deposit, they already saw this check was invalided. Feeling increasingly upset by their unyielding stance, I asked to speak with the manager, who gave me his business card, Senior VP, branch manger, Timothy Sun. To my dismay, Tim's attitude was even more unpleasant than the tellers. He was so defensive, he told me if the teller allowed me to deposit the check after adding the date at the counter, it could be caught on camera, potentially leading to the teller losing her job. Seriously? Really? Hard to believe that such minor issue would have such severe consequences.In frustration, I argued with Tim, he was so defensive and unrelenting. He claimed that allowing me to deposit the check was a big favor on his part. I lodged a complaint from another Chase Branch, but to my stock, on July 21, I received Chase phone call informing me that my business accounts, including my business credit card with nearly 70,000 points on it were closed.I cannot help but feel that Chase bank displayed a strong and powerful approach that feels like bullying to customers like me.The whole experience has left me deeply disappoint and disheartened.
