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May 2024 by Nelcida Cabrera
Great . Good service ? and fast ?.
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February 2024 by Kimberly Jung
We came in for our appointment. The banker didn't even show up. They don't seem like they have it together.
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January 2024 by Aston Hunt
Can we please get the damn door fixed so customers can enter after hours....
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January 2024 by Nicholas Delgado
Staff super friendly and knowledgeable
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January 2024 by Renae K.
Tekla was incredibly patient and kind. We had so many questions and she did not rush her time with us at all. Usually these encounters are awful, and Tekla was a delight to work with.
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July 2023 by peter sophy
I adore the entire staff at this branch. All helpful and friendly
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June 2023 by Meredith Holman
Best bank is Chase.
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April 2023 by Sebastian Sandoval
Bank tellers are very rude and condescending. I have a business account and the tellers always give me trouble for simple transactions. At my last visit the teller made me feel very unwelcome. Will not continue to bank with this branch.
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February 2023 by Alfonso Jaramillo Gómez
Was forced to go in person to get my credit card name corrected. Lost two weeks of my life. Going in person was a waste of time, and the fact they offered their email only made me waste more time because they never answered. The employee gave her email without clarifying she was about to leave on vacation. Why did she offer her email? Because she made the request for the new card wrong and she knew it wouldn't come out right. I lost so much time trying to reach them for 2 weeks. In the end, I had to use the phone line several times, including a call that lasted over an hour, Twitter conversations, and even physical mail. All while I still hadn't gotten a reply from the branch. Eventually, the manager called me, only to confess that the Chase Twitter people had contacted her about my case two days prior, and she had just sat on that info without contacting me for 48 hours. In that time, I had finally managed to request a new card, ONLY TO HAVE THE MANAGER UNDO THE PROCESS, when she several days too late decides to "help" and resets the process all over again. Delaying my third card attempt in the process.Oh yeah and when I went thr first time in person with my passport and all sorts of IDs, they STILL had the gall to call me up minutes later and say I had to do the whole ID process again because my request can only be done by a specialist over the phone. Then why was I made to go in person in the first place? Are we a joke to you?It is easily the worst service I have ever received anywhere with any business in my life. Both the branch and the overall service at Chase. And I'm from Colombia, South America, we have plenty of bad businesses. But I swear this simple errand made me age.
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January 2023 by MURIEL LOUIS
The ATM vestibule in this location is absolutely unsafe and filthy. Sunday evening, 12/11/22, around 7pm, I entered and was greeted by a homeless man half clothed, drooling, with a horrible stench seated on the heater. He proceeded to try to get my attention several times asking for money and watched as I made a transaction. I first thought he was the regular security guard you have had stationed there some evenings. I was mistaken and taken aback. I was so rattled that it took me a 3rd attempt at the machine that I hadnt chosen the right account. I had walked to three different machines until i finally had to ignore him and really focus. I was rushing to get out of there and he distracted me. Two other women entered and looked uncomfortable as they walked to machines only to have him callout to them asking the same as me. I made a complaint before but this is getting beyond out of hand. We expect to feel safe when entering the vestibule and from the moment the electronic door was damaged and tampered with, your company should have ensured to repair the door immediately after. I should think you wouldnt want this to become a legal issue should a customer get assaulted or attacked or even robbed because you fail to fix an obvious that should have been resolved as soon as it happened. We, your customers, should matter as well as our safety. I hope that enough people have complained and that something can be done about this sooner before a customer is hurt or worse.
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October 2022 by Duane Joseph
The security door is broken (there was a guard posted) and messy ATM vestibule.
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June 2022 by Matthew Choi
Worst branch I have ever went to
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May 2022 by Ty Reddick
Possibly the slowest bank tellers in the area. So much time being wasted. This bank will likely not be here by next year
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April 2022 by Alexander Jung
Didn’t realize this bank likes to open at whatever time it feels like instead of the time posted on the door. This bank inconvenienced a line of people needing to make transactions for at least 30 minutes, there were even staff waiting for the doors to be unlocked. So unprofessional, don’t go here
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April 2022 by Qi G.
Avoid this branch at all costs. I deposited cash at one of the atms here and the machine jammed and took my money but didn't deposit it into my account. I received a receipt from the machine to call chase to confirm that my deposit went through. After calling and filing a claim, Chase took an entire MONTH to do the investigation before reversing the temporary credit they issued me and saying that I never made a deposit. I went to this branch to speak to the manager who refused to see me but redirected me to a banker. The banker was unable to help despite agreeing with me that I had a receipt as proof that I was was present and made a deposit. He called the claims dept for me with the receipt I provided but the claims department insisted that the balance in the atm checked out and that I made no deposit. I asked if they checked the cameras because if they had done so, they would have seen me swiping my card and depositing the cash. They refused to provide more information and told me that my claim was closed and that I could do whatever I want. I'm currently in the process of taking legal action against this branch and will see them in court. I've been a Chase client since 2015 and a Sapphire Reserve Cardholder for years as well. I'm shocked at the way I was treated by not only this branch but the Chase claims department as well. I will surely be cutting ties with chase once this is resolved in court and will be canceling all my chase credit cards and accounts.
