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August 2025 by Elena Smirnovsky
I’ve been a Chase customer for years, but I’m deeply disappointed by the state of the area surrounding this branch in Brooklyn. The street outside is consistently littered with garbage, debris, and food remnants, and it’s been this way for months without any apparent effort to clean it up. This isn’t just a one-off issue; the same mess lingers, creating an embarrassing and unsightly environment for the neighborhood. As a nearby resident, it’s frustrating to see this neglect, especially when I have guests visiting who pass by this eyesore on their way to my home.
I urge Chase to take responsibility for maintaining the cleanliness of the area around their branch. This is a matter of community pride and basic upkeep. If the situation doesn’t improve, I’ll be forced to escalate this to the NYC Department of Sanitation and file a complaint with 311. Please address this issue promptly to show you care about the neighborhood and your customers.
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May 2025 by Askar Beket
They do not respect time and keep me waiting, despite the fact that I have a scheduled appointment.
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May 2025 by MIKE lLUCK
Unprofessional. No one greets customers at the entrance. The manager sees that I’ve arrived but is chatting with the cashier — both are laughing and showing something to each other on their phones. The dining area smells like employees’ food. Only one cashier is working, and there’s a long line.
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April 2025 by Sergo Alikhanov
Not recommend this branch to anyone!recently visiting Chase branch on Avenue X. Branch manager was not polite and refused to assist.
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April 2025 by Georg Amiridze
I had very bad experience recently visiting Chase branch on Avenue X. Branch manager was not polite and refused to assist, hate that kind of people!!!
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March 2025 by A R
Nice staff but there’s always something wrong with their atms.
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December 2024 by Lev Maksimov
Awesome customer service. Provided necessary forms in a short wait. Available Russian-speaking agents are very competent.
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September 2024 by Magic Fax
Very nice branch, great atmosphere, much better than in other branches I stopped by. Rita Podruks is a life saver, she helped me with different questions I had fast and to the point professionally. Highly recommend.
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September 2024 by The CuriousIndividual Dan
Thank you Rita for all your help!
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September 2024 by Akhmadjon
I want to express my immense gratitude for the assistance provided by an employee of your bank.
I would like to thank Tatiana Kopach for resolving my issue. Tatyana Kopach was very understanding of my situation and helped me find a solution to the problem.
It would be great to have more employees like her, who approach their work with such professionalism
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July 2024 by Abdullo Rakhimov
Zero service bank employee Giselle is rude
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July 2024 by Roman KADIROV
I have been using the services of this branch for a year now and am very pleased with everything. I would like to note and thank my employee Tatyana, a highly qualified and very kind and sympathetic person?
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June 2024 by Lorenzo “Lars” Arcelo
One of the worst branches. Nobody likes to work, super long waits, 1hr+, even when there’s nobody, they’ll still tell you 40min wait time.
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June 2024 by Jahanzaib Chaudhry
The worst customer service ever!! An appointment means nothing to them .. try calling “your local chase bank” see if they ever answer .. absolutely bad management
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June 2024 by Eduard Bubnovich
I didn't not like the service. The service to the customer was denied. For my question, the manager of this bank spoke very rudely with me. I had to ask another bank for help and within 10 minutes I received the help I needed. I will never come back and I do not recommend it.
