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February 2024 by Theresa Young
You never have but 1 person working!I've been coming her 13yrs and there is always 1 person working the majority of customers dont speak english and ate sending western Union and dont know how to fill the paperwork out so the one person there spends close to a half an hour ir more trying to show what to do there are 4 windows and 3 are always closed the line extends out into the streetHIRE SOME PEOPLE!!!
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February 2024 by bloodpool 333
always a problem in this place and never enough workers. this place is extremely slow your better of going to another spot
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November 2023 by Gabby
Hi there. I went into this location this morning around 9:30 A.M. There was 1 cashier sitting behind the window at this time. The cashier was a woman with an olive complexion. She could've been Hispanic, I'm not too sure. She had dark brown or black hair that reached the top of her shoulders.
Below are a few main details of the interaction.
The cashier was trying to multitask with customers instead of focusing on one customer at a time. Instead of the cashier focusing on the man at the window, she was concerned over the coin machine's receipt. Basically, the coin machine produced a long tallied receipt when it stopped and it's the store's receipt. I clearly stated to her that I will give her the receipt that the coin machine produced once I'm on line as I was in the middle of wrapping things up at the coin machine. Literally, I had to ask this cashier to focus on the man at the window instead of bothering with me. I was clearly not going anywhere and I had to go on line anyway to receive the money from my personal receipt after my batch of coins processed.
The point to all of this is that she caught an attitude with me and began asking me, "are you OK, are you OK?" She was trying to make me look angry or upset when I was neither. And, I let her know that I was indeed OK. I was simply trying to sort out a simple task that she now complicated with her poor Customer Service. I think she was annoyed by my assertiveness, I'm really not sure nor do I care but I do care about Customer Service.
Hopefully, the owner of this store has a clear conversation with his or her worker about the expectations of Customer Service. And why was your worker intentionally trying to start an argument with a Customer over nothing. If anything, she should've known how to regroup, refocus, and diffuse any potential underlying tension, not making the interaction worse. Perhaps this young woman needs to work during less interactive business hours.
I hate writing reviews of this nature but unfortunately, I had to as this interaction did not sit right with me or my Mom after we left the store. Also, I left a message of concern to the Regional Manager about this store's customer experience.
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November 2023 by M Perry
8:30am and this place isn’t open especially when the sign says it’s open now it’s a delay in my schedule to find another location
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November 2023 by 骆海珍
I want to ask! Can the money order be exchanged for cash at this store?
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September 2023 by Rosa Boni
I have been coming in for a good minute the girl that just started working she helped me very good costumer service
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August 2023 by Mark Perry
8:30am and this place isn’t open especially when the sign says it’s open now it’s a delay in my schedule to find another location
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August 2023 by Gabriella
Hi there. I went into this location this morning around 9:30 A.M. There was 1 cashier sitting behind the window at this time. The cashier was a woman with an olive complexion. She could've been Hispanic, I'm not too sure. She had dark brown or black hair that reached the top of her shoulders.Below are a few main details of the interaction.The cashier was trying to multitask with customers instead of focusing on one customer at a time. Instead of the cashier focusing on the man at the window, she was concerned over the coin machine's receipt. Basically, the coin machine produced a long tallied receipt when it stopped and it's the store's receipt. I clearly stated to her that I will give her the receipt that the coin machine produced once I'm on line as I was in the middle of wrapping things up at the coin machine. Literally, I had to ask this cashier to focus on the man at the window instead of bothering with me. I was clearly not going anywhere and I had to go on line anyway to receive the money from my personal receipt after my batch of coins processed.The point to all of this is that she caught an attitude with me and began asking me, "are you OK, are you OK?" She was trying to make me look angry or upset when I was neither. And, I let her know that I was indeed OK. I was simply trying to sort out a simple task that she now complicated with her poor Customer Service. I think she was annoyed by my assertiveness, I'm really not sure nor do I care but I do care about Customer Service.Hopefully, the owner of this store has a clear conversation with his or her worker about the expectations of Customer Service. And why was your worker intentionally trying to start an argument with a Customer over nothing. If anything, she should've known how to regroup, refocus, and diffuse any potential underlying tension, not making the interaction worse. Perhaps this young woman needs to work during less interactive business hours.I hate writing reviews of this nature but unfortunately, I had to as this interaction did not sit right with me or my Mom after we left the store. Also, I left a message of concern to the Regional Manager about this store's customer experience.
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August 2023 by Erminia Purrone
Very clean. Very nice staff. It's on the corner. Its small compared to others and sometimes there is a line and long wait but it moves fairly quickly. They just about do everything there.. It's accessible by bus B1/B4/B3 or by walking like I do.
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July 2023 by Janet Jernigan
It's a good place
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June 2023 by Viviana López
I went 2 days ago to send money through western union, the lady who was helping me had an attitude omg she spoke very low I can’t barely heard her and every time I ask her someone she rolled her eyes back.Guys if you don’t like working in costumer service just find another dam job, is very frustrating go to a place like that pay for a service and get attitude all the time. Same situation in the store at KingsHWYJust HORRIBLE!
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June 2023 by Paul DeStefano
4 windows Always 1 personal working unbelievable.
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March 2023 by Candice B
Horrible!!!! The guy was so rude to me and all the other customers! Talking to all of us like we were his friends in the street! Refused to cash my money order and his reasoning was "that he did not know me", he never even gave me a chance to show him my ID to prove that I have cashed several money orders in the past!! I had to call another location to have them call him to have him help me and he stilll continued to give me a problem despite his higher staff telling him what to do! He needs better training on protocol and how to speak to customers. Like I previously stated he was rude to other people as well not only me. I have NEVER had such a hard time cashing a money order or anything else here until now and it will definetely be my last time coming to this check cashing!!! Also between him refusing to help, me calling another location, him calling the other location numerous times to verify what they already told him it took 47 minutes to cash a money order and he still acted like he was doing me a favor!!!
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November 2022 by Matthew Otoole
geraldy 5 star service ??????
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November 2022 by Ronald Kakuk
Geraldy was awesome! Very helpful and eager to accommodate!
