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September 2025 by Yi Huang
I really like this bank. The staff are friendly and helpful, and the service is fast. They support always solves my problems quickly.
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September 2025 by Rong
Very good experience in this branch🥰
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June 2025 by xiang weng
No one answered the call from this branch, and the front desk waited in line for a long time.
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June 2023 by Yu
I passed by a bank in New York at night to withdraw money and couldn't open the door with my card several times. I'm curious what the machine outside is used for? For decoration?
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March 2023 by QL T
very slow service, I can’t believe one hour on line.
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December 2022 by Steve Carruth
My son's EDD card went missing in California. A week later we see activity from New York; a deduction of $185.60 from this address. EDD scam ring perhaps?
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November 2022 by Mark Wong
The worst bank ever. People are waiting and limited services. Only one teller for 20 people. The worst ever.
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November 2022 by Jinxiu Chen
My mother-in-law went to the bank yesterday to print out her monthly statement and was charged $5. No bank charges for a two-sheet statement!
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November 2021 by Alex Hunter
Very good attitude of the staff, whether they are working at the counter or window, they make people feel comfortable, professional and attentive. Thank you!
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November 2021 by Joy Lou
I couldn't understand it. When my mother went to the bank to check the statement, I asked her to tell them her e-banking account number and password. It is convenient for me to let them check directly on the app. As a result, I was forcefully told to go to the website to get it because I was missing some information on the website. Unable to obtain username and password successfully. When we need you, you are shirking your responsibilities. This is really annoying. (The day after this, I went to the bank by myself. Ms. Zhou’s service was very enthusiastic. Thank you. I hope you can have enough patience with my elderly mother).
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November 2021 by Travis
Such rubbish, no one answers the phone.
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November 2021 by Jian Yang
The counter staff was very nice
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November 2021 by zengyun Lin
My husband has been unable to access his account for the past few days and has been on the phone for more than an hour waiting for the result to be disconnected. Why doesn't he see the monthly statement every time?
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November 2021 by 何元强
Rubbish bank, I called customer service for 2 days but no one answered.
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September 2021 by Kenny
I've never had a bad experience here throughout the years. They've handled all my account issues properly, and Jasmine always has a smile on her face. My father's business accounts never had any issues either. David and his team were super helpful with both our small business, and personal accounts.
