-
February 2024 by joseph
very bad experience in this place I went to open a savings account with an itin number and they didn't even know how to do it or even try. So I went to 1523 Ave U and William treated me very well, it was very different. He helped me open my savings account without any problem and he even helped me make my deposit. I think they should put people with more desire to be able to help without making them feel less than others
-
July 2023 by Bekzod Ahmedov
I would recommend Chase bank instead of Capital One because with Chase Bank I have been a customer for over 10 years and have always been impressed with the level of service I have received.I have found the customer service representatives to be knowledgeable, helpful, and friendly. They have always been able to answer my questions and resolve my issues quickly and efficiently.
-
May 2023 by Daphne Hadden
The employees are so professional and helpful at the same time.
-
November 2022 by Anil Atecweld
It was my favorite location where I done all my bank needs,since the new team took over they are unprofessional speak too costumer. I had no choice to let them no I won't be using that location any more s
-
September 2022 by Ed H
Incompetent and nasty.I went here with my father to access accounts of my incapacitated grandmother. We had a signed, notarized, made up by a lawyer, power of attorney. (To be clear I’ll add that the document was signed before the incident resulting in her being incapacitated ). We walk in and the one woman takes us into her office. The woman was very rude and refused to even put her eyes on the papers we had. She gave us a form and kept repeating that this is the only valid paperwork for POA. The form was a completely new power of attorney document that would never be signed because like we told her, my grandmother was incapacitated. This was a complete waste of time as we live 2 hours away. We went to the capital one in my home state the next day and they accepted our paperwork no problem at all. It really seems like she didn’t want to deal with us because like I said, she refused to even look at our paperwork.
-
August 2022 by Jennifer B
My dad and I went to this location on August 1st because we were having issues opening an online account. Tara was the one who helped us and she was amazing!! So grateful for her patience and excellent customer service. Although she could not open the account for us because online accounts are separate from branch accounts, she called the online bank to help us through the process. She also helped us complete the online process on the cell phone. Thanks again Tara!
-
August 2022 by AnnMarie
Hi went to the bank the other day and Ms. Z was so wonderful help me out so much . I uselly don’t go in that branch . She was amazing. That I’ll recommend everyone I know to go there . Could have not made the transaction without her . She really went beyond her call . Thank u so much Ms.z for everything.
-
August 2022 by Sergey Balabkin
Don’t recommend this bank , very poor customer service . Been charged very high interest with no reason
-
February 2022 by Baby love
WoW!! I'm totally shocked at the many negative comments below. Hopefully, I don't experience more than I have to. Though I do recall when my husband & I received our stimulus in the form of a card & came to this branch. One of the tellers gave us some rigamorole story as to why we couldn't cash it. Anyway, at the time, the branch at Ralph Ave & Ave K was opened, so we went there. Everything was EZ PZ 123. It was like night & day, lol. The teller there was very knowledgeable, she knew her stuff. Before you knew it, we had our cash & we were out of there. SMH! Sometimes it's all who you get. Unfortunately, everyone doesn't exhibit common sense. But besides that incident, I usually don't have a problem at this location. However, if any changes occur, I'll be back.?
-
January 2022 by Daler Tolibov
0 stars because they don't want to work.I went inside the branch, they told me I have to make an appointment and come back, I went online, it says go to the branch. I called capital one they transferred me to the branch, they said they are not accepting appointments at all. So no matter which side you come from they don't want to help you and do their job. I couldn't even finish my sentence but they kept interrupting me. This branch workers are very unprofessional and useless ....Basically
-
September 2021 by bizzy izzy
absolutely no help. Said i need to CALL customer service instead of them actually giving me customer service. Lots of parking though
-
August 2021 by Dmitri Petrenko
Horrible staff. Went to deposit a check and the staff did not believe the check was mine because of the high amount. The manager Aleksander is a horrible person who said there’s no way this amount belongs to you. horrible branch, go to the branch on ocean Ave much more cleaner and doesn’t smell like fish salad
-
August 2021 by Aleksandr J
I used to work here and even I can say this is a terrible branch
-
August 2021 by Curious George
No have banana me want banana
-
July 2021 by Mia Khalifa
Manager asked if I was man or women, FULLY AWARE that I have switched genders. DISGUSTING AND RUDE
