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June 2025 by Anton Uvarenko
How do you have 1 teller working in such a busy branch ?
Awful
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March 2025 by Vitalii Vanivskyi
Wait for over an 40m Horrible management
If you wanna get some things done, this is the treatment of the customer
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January 2025 by Victor Kon
I recently needed to open a new business checking account, and my experience at Capital One branches was nothing short of a nightmare. I first visited the Avenue U branch yesterday, where only one banker was working and a few people in front of me were also there to open business checking accounts. After waiting for about 30 minutes, I decided to approach the Russian-speaking banker to inform him about our needs. To my surprise, he told me that Capital One no longer opens business checking accounts at the branch and that the only way to do it is online.
I explained that the online system gives errors and doesn’t work, but he simply reiterated that online is the only option. Frustrated, I went back to my office and called the business department hotline. They informed me that the branch should be able to open the account and advised me to call back if the staff refused.
Determined to get this resolved, I returned to the Avenue U branch, only to be met with the same dismissive response from a different banker. This gentleman also insisted that they no longer open business accounts at the branch. When I asked to speak to the manager, I was told that he was unavailable, and they refused to even provide me with his full name. I was astounded by how many people they sent away that day.
Still needing an account, I decided to try my luck at the Flatbush Avenue branch, where the experience was somehow even worse. The branch manager, Obi, was incredibly unprofessional and disrespectful. The branch had only one banker actively assisting clients, while another banker stood around doing nothing. I waited for over an hour, during which I repeatedly asked if anything could be done to speed up the process. The idle banker refused to help, claiming no one was available, and even the manager offered no assistance.
Eventually, the banker who had been doing nothing begrudgingly attempted to help by guiding me through setting up the account online. I had already explained multiple times that the online system was not working and had failed for others trying to open business checking accounts in the branch. Yet, this was the best they could offer after I had wasted hours of my time waiting.
Across both locations, the staff displayed a shocking lack of professionalism and maturity. Their dismissive and disrespectful attitudes towards clients were appalling. It is clear that Capital One's branches, particularly these two, are failing to meet even the most basic standards of customer service.
In total, I wasted two hours of my time, endured rude and unhelpful staff, and left without the account I needed. If this is how Capital One treats their customers, it is no surprise that so many people are choosing to take their business elsewhere.
None of the staff wore name badges or carried business cards, and when I asked for their last names, they flat-out refused. This is deeply concerning and raises serious safety issues for consumers. It is likely an illegal practice in the banking industry. They take sensitive information like Social Security numbers and other personal documents, walk away with them, and we have no way of knowing who these people are.
Avoid these branches at all costs, and if you need a business account, consider taking your business to a bank that actually values its clients.
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December 2024 by Lado Nozadze
Unable to get in to get MY money from the ATM after bank's business hours. The E 16th St entrance security device hasn't worked for ages, now the Avenue U entrance thingy won't budge upon card insertion! Absolutely ridiculous! Repair the damn thing, CapOne!!!
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May 2024 by Bohdana Hafynets
The girls are nice, they explained everything at once and solved the issues I addressed to them!
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April 2024 by Stan Sydorenko
Scammers, promised 200$ welcome bonus to open credit card and paid nothing
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February 2024 by Besnik Toçi
Waiting forty minutes for a two minute transaction. They have the nerve to tell me I have no patience. Forty minutes, not expectable.
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February 2024 by Syeda Imran
I went today and there was a black lady there was soo rude she didn’t wanted to help and getting irritated and seems like controlling her anger what ever i was asking she was replying to me so rude in insulting tone i told the other guy who was standing with her looks so embarrassed because of her nasty behavior and attitude i told him she is nt at all helpful and got a very nasty attitude i domt knw who she is working there if she hates her job or hates customers she should leave this job unbelievable
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February 2024 by Tatia Zaalishvili
Broken ATM machines!!! and still waiting for a refund!!
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February 2024 by Erik Ikhilov
Capital One is now the worst bank in existence. I took all my accounts from them and could not be happier. No staff, managers never there, 2 hours to get bank checks. This is the worst.
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December 2023 by David Friedman
Very friendly staff
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October 2023 by gio abela
More than 40 min. Waiting to withdrawal. Only 1 guy working all the time ??????????
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October 2023 by Liudmyla Konichenko
Wait for over an hour, only 1 person works with customers, she was nice. But it’s horrible management, have just 1 employee on the floor.
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September 2023 by Sid&Saul
The worst. 30 minute wait for a withdrawal. The fine upstanding individual didn't have the courtesy to count my money before handing it to me. Even after I asked for a count. I was told to go count it myself.
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July 2023 by Joseph Granaturov
I would like to thanks Bank representative Joset, who has assisted me in making the wire transfers during the Closing process .She offered me her help staying with me for a half an hour and patiently step by step directed me to make right moves. I have had very positive experience dealing with knowledgeable, professional and simply pleasant person. Joset thank you so much for your help.
