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June 2024 by Isabel Gonzalez
They don't open at 9 am.
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June 2024 by Dee L
Too many people out there in need of a job. Please hire more tellers.. 7 windows and only two are used to assist the long line of people.
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May 2024 by Florent Trioux
I walked over 40 mins to go do an international transfer (because this bank is the only one not providing this service online in 2024 !) i arrived at 3pm and they told me it was too late to do so (when the bank closes at 5pm !). Useless
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April 2024 by Dfe Dfe
Horrible service, bad staff, very slow, few staff, they do not attend, do not waste your time in this bank
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April 2024 by Carmen L
Please hire just ONE more teller. I've been here hundreds of times at different hours on different days and the line is always WRAPPED AND OUT THE DOOR. Waiting an hour to spend 2 minutes depositing money is crazy. Just ONE, for the love of God I know you have the cash.
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March 2024 by victor Varela
Melvin !! Wow amazing customer service! Work with me all the way through mu journey!
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February 2024 by Betsy Bido
So far, this is one of the most nicest capital one I have visited. All workers are very friendly and their customer service is excellent. They are also very fast and the environment is always clean. I definitely recommend going there.
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February 2024 by Lilibeth T
Worst bank! Just opened an account with them and the customer service sucks. They never give clear instructions for anything!
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December 2023 by Nida Afridi
Absolutely HORRIBLE customer service
& tellers. Don’t recommend anyone coming here
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December 2023 by D R
Jenny was so helpful today, and the other staff seemed friendly and welcoming, too.
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December 2023 by Love Me
I want to commend Ritha for providing exceptional customer service during my recent visit. Their extensive knowledge and willingness to go above and beyond made my experience truly outstanding. When I had a question about my accounts , employee not only answered it thoroughly but also offered valuable insights that exceeded my expectations. Their friendly and attentive approach showcased a genuine commitment to customer satisfaction. Kudos to Ritha for making my visit memorable and reinforcing the high standard of service at your establishment.
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November 2023 by Becca Berge
I had a pretty strange experience on two occasions today when I attempted (unsuccessfully) to deposit some foreign currency cash. When I arrived in the branch the first time, during my lunch break, I was ushered to the side by an attendant (Annetta?), and asked to provide my ID. I waited in a chair for about 15 minutes, then when a teller (Jenny?) did come over to my seat, she kindly explained that it would take another 30-40 minutes for Capital One to obtain some sort of authorization for the FX transaction, and apologized by saying that there had been a recent process change for this transaction type. I explained that I didn't have that much more time during my break from work, and asked whether I could plan to come back into the branch the same day, anytime before closing time. The teller said "yes" and affirmed, "Anytime before 5pm today would be fine." I asked whether I should call ahead next time, and she said, "No, because you must come in with your photo ID in order to initiate the process."Based on that information, I made plans to take some time off during the work day to come back to the branch, to retry my transaction.I made it back to the bank around 3:45pm. Upon arrival, I was taken aside again, and this time, the same attendant as before (not the teller) asked for my ID, bank card, and foreign currency, counting out the cash with me before disappearing with those things. I waited in my seat for nearly half an hour. Then, the attendant came back alone and provided me with a cryptic message, "It's not working." "What's not working?" I asked. "'It' won't take your money this late in the day." When I asked for more specific details about the failure point, the attendant vaguely described some kind of technical process that wouldn't "let" her "take my money" after some cutoff point in the afternoon (as opposed to 5pm). The attendant apologized and offered to see me right away if I would just come back tomorrow instead.I thanked her but let her know that I would not be coming back to the branch again. Instead, I called a different bank where I have an account during my walk home, and that banker explained the correct work flow to me, quoted an exchange rate (which never happened at any point during my Capital One visits), confirmed banking hours for my transaction type (anytime during open hours for the branch location), and provided some additional helpful details.It seems like there may have been a recent process change at Capital One, which caused some confusion among branch employees - or at least, the one or two who worked with me today, at this Wyckoff Ave branch. Nonetheless, I wish someone had taken a pause, and just confirmed the correct next steps before instructing me to come back a second (and a third!) time to the branch during my work day.This experience was really inconvenient for me, and unfortunately for Capital One, a competing bank is about to get that deposit.
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November 2023 by Dwayne Seymour
It was Awesome, great, professional,, I love the service, can't complain,,, best of the best. Ritha did a great job assisting me with all my concerns. Thanking her because No one else was willing to help in regards to My concerns
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October 2023 by Maria A
I went to want to open an account and they delayed a lot and in the end they told me that I couldn't open it and it was better to opt out. Terrible service, I just wasted my time.
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August 2023 by amanda mclean
Horrible Customer service..they had multiple employees working and only had one teller with a line going out the door …the multiple employees were just walking about going outside and downstairs but not taking care of the people waiting to see them
