Capital One Bank is praised for its friendly and efficient customer service, creating a welcoming environment for all visitors. Many reviews highlight the helpfulness and professionalism of the staff, including specific mentions of employees like Ritha, Del Monte, and Jenny, who went above and beyond to assist customers. The bank is noted for its cleanliness and fast service, making it a recommended choice for banking needs. Customers appreciate the thorough explanations and insights offered by the staff, which enhance their overall experience. Although some customers had initial challenges, the positive interactions with staff members reinforced their satisfaction. Amid temporary branch closures due to health concerns, Capital One Bank ensures that ATMs remain accessible, allowing customers to manage their banking needs conveniently. Overall, this branch stands out for its exceptional service and commitment to customer satisfaction.
Poor customer service...like it's hard for them to help, there are people who need help 😫
December 2024
The worst capital one bank should close this location to avoid ruining the bank's name
November 2024
It has lousy customer service. Associates are not attentive to the customers needs. Has to go to another branch in the city. (34th St) which they were very attentive, courteous and respectful. They resolved my concerns right away.
