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November 2024 by Abel Mathew
Super helpful, decent prices, same day service.
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October 2024 by Evn Tomeny
The best shop in Brooklyn, hands down.
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October 2024 by Beatitude Zachary Jones
Very knowledgeable about the many different bike choices. I purchased one and I feel good about my purchased Weedstreet Bicycle! Thanks Gerg
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October 2024 by John Taylor
Great service! Personable representative!
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October 2024 by Austin Guest
Bicycle Roots is one of those special shops where they aren’t interested in shallow transactional exchanges but instead invest themselves in building a deep relationship with you and your experience riding your bicycle. I’ve worked with the shop on two custom builds: my beloved Ritchey Outback gravel bike and my sturdy Surly Long Haul Trucker. In both cases I was struck not only by the quality and meticulousness of the craft they poured into the build, but also by the patient communication they put into making sure I understood every key decision they were making, giving me context to help me steer things in a different direction when I was confused, and helping me have peace of mind that the choices we landed on were choices that would serve me for years of seeking joy on my bike. This kind of deep personal involvement, in which the mechanics are not only knowledgeable, but eager to share their knowledge with you in a generous and empowering way is all too rare in bike shops. It takes a level of humility and kindness one is lucky to come across in one’s friends, not to mention a commercial relationship. I feel lucky to count the staff at Bicycle Roots as my friends, and I hope that if you’re reading this, you take the time to invest as deeply in the shop as I have done. They will reciprocate every ounce of investment, and you’ll come out of it not only with a bike you can depend on for years to come, but a relationship of which you can say the same thing.
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October 2024 by Steven Pozz
Took great care of me and adjusted my RD one hour before closing so I could have my bike ready to go for tomorrow’s ride!
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October 2024 by Kenyon Dunscomb
Very knowledgeable and kind, great space and good options for bike tools, supplies, etc. I appreciated their help very much!
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October 2024 by CHERAE WARD
Love the Brooklyn and Roots hats have many of them great selections
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October 2024 by Seth Andrew Miller
Great communication throughout the process of repairing my foldable Montecci bike!
Quick turnaround time too.
Greg, Joe and Pablo are all solid.
Will definitely recommend!
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October 2024 by Carolina Ortiz
These guys gave me the worse customer experience ever.
I brought the bike for a gear adjustment and when I got the quote of their suggested services (including things I didn't requested) and declined it (because I couldnt do all changes at the moment), THEY UNDID THE REPAIR OF MY GEARS GIVING ME A BIKE IN A WORSE CONDITION THAN HOW I BROUGHT IT IN, and now I dont have functional set of gears.
The reason they gave is that if I wouldnt pay for their services (claiming I had to take them all or none, because it was the only way my bike would be safe) then they had to undo the job they did. But the same claim of "safety" was not taken into account when they gave me back an unsafe bike, even when I offered to pay for that one service that was done.
I was planning to bring back my bike after an event I have, but I wont ever do it now, as this is not how one is expected to deal with a simple gear adjustment.
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September 2024 by Maya Clark
Quality, friendly, fast service!! Highly recommend!!
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September 2024 by Rachel Robinson
I love this shop! They offer great service and advice for anything from commuting to gravel riding. They’re really approachable for any kinds of questions which isn’t always the case for bike shops. Highly recommended!
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September 2024 by Jermaine Honess
Very professional and prompt service. 10 out of 10 job on the repairs.
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September 2024 by Valerie Saunders
Awesome neighborhood bike shop with excellent selection of bikes for sale. The staff is patient, knowledgeable and friendly. Thank you Greg for helping me choose the perfect ride. Love this place!
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September 2024 by edward mccabe
Great shop. Super helpful and friendly.
