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February 2024 by Adrian Pena
My first and only place I go to get my oil change. Every month I’m always greeted with respect and help with what I need to get done and what can wait ..I have 3 years coming here without an issue we can’t fix ..the upgrade the waiting room so it’s more people friendly with unlimited keurig coffe ,tv and outlets and phone adapters everywhere is why I stay and wait …I recommend coming here so don’t knock it till you try it
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November 2023 by M Showrav (Ms)
Customer service is very bad. And they are robing customers. They are price 5 time more then online.
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November 2023 by Ab S
Stopped here to get a part for my 2018 accord but the guys are too busy doin nothing to gimme what I need. They basically feel like it’s too much from the customer to ask for them to do their job ! Absolutely rude people and they don’t wanna help you out just because they don’t feel like it. So I came in for a fuse and I’ve been waiting first in line for the past 40 minutes
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August 2023 by Justin King
I came in on a Monday with an appointment. Had to wait 20 minutes in a car line just to get into the dealership and check in. There are multiple dealerships at this location but only one entrance way so it seems like they over book. Had to wait another 30 minutes waiting on line to see a Honda service advisor. By this time I was very frustrated but Edwin Chiong was the saving grace. He was helpful and polite and understanding even though I was upset for having to wait so long. He also solved my issue quickly and called me as soon as he was done to pick up the car. He is the reason this review is so high because my time at Honda Service started off really rough.
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August 2023 by Elkin Ramirez
I dont understand the lack of respect. Why such terrible service. I called looking for some caliper bracket bolts. I didn't have the Vin number for the car at hand, but I had the year make and model. They just hung up on me. I called 3 times , and they hung up. Why? If im correct , they think I'm wasting their time or something? Now, I wasted my time writing this review and complaining online. They couldn't answer my questions ? Couldn't they check and say no/yes? Isn't it their job!?! Honestly, I am so upset! The customer service at the parts department sucks along with their attitude.
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August 2023 by Zelimkhan Musaev
Do not bring your car at this location. Scamming company. They’re lying about everything on your car to just make some money from you. Be aware of this place!
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July 2023 by Dom Rosso
Horrendous service department. I've been trying to get an invoice for a tire claim sent in to the insurance company for MONTHS. They yes you to death and nothing gets done
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July 2023 by Leo
I used this location for oil change/maintenance for a number of years only because the location is convenient for me. Horrible service. Why make an appointment for a certain time only to sit there for 4-5 hrs and wait for a simple oil change? Last time, I needed tire balance and alignment. They did a horrible job ( I suspect they just rotated the tyres and never performed the requested services). That was the last time I used them. Next time, I'll go somewhere else
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May 2023 by Tsachi Bachar
I liked the photography under the car and the efficient and fast work of the mechanic team, the reception of the audience needs to improve, we were the only two people there and it took them some time to receive us
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March 2023 by Dallas Motley
Tamisha is great service manager!!! Always so helpful, will always come here to service my car. Service Advisor Andy is a great help as well.
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February 2023 by jacob antony
We have been coming here for several years and always had an excellent experience with Honda Services. Our service advisor was Susan Jogie and she was extremely helpful. She took the time to give us a clear explanation of the repairs that were needed and has always given us a good deal. She also quickly returned any calls and stayed in contact to let us know when the car would be ready to pick up. Highly recommend!
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February 2023 by gerard tate
Plaza Honda on Nostrand TRIED to rob me by telling me I needed 6000$ worth of damage. Turned out all I needed was a wheel alignment.JAMAL, hear at Bay ridge along with the ppl behind the counters are GREAT ppl! HONEST n nice! Jamal is who I delt with and he’s a GOOD guy!
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January 2023 by Hernan Ortega
I brought my Honda CRV 2020 to Honda Bay Ridge for a simple OIL Change, they scratched the paint and paint it with a brush, living it horrible. When we found out, 4 days later, we came back and they refuse to help. the first 3 people accepted their fault and offered ways to resolve paying half the repair, when we spoke to Manager, he refused to help at all and denied all offers received before. This is a SCAM. i had a brand new car and now it looks very bad where they damaged it. The worst it that they returned the car and didn't tell us what they did, even they did a small fix on it, it looks horrible. I will sue them since they refuse to be responsible for it.Service: Oil change
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January 2023 by Anfernee K.
customer service is very very very poor! maria glenn might be the worst employee there. if you've had an encounter with her you will know exactly what im speaking about. only 1 manager is reliable(tommy). the other manager (andrew) is very disrespectful, treated me with very little respect & he think he has the right to respond/say what he feels to anyone because of his status. if i were you, i would run far away from this place & if you've done business with them.. go back over everything!! they may owe you money. you're welcome in advance
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January 2023 by Trevort T.
These people are SCAMMERS!!! Before you buy any car from them or go for any mechanical issue to be fixed, PLEASE CHECK ALL QUOTES!!!! They Will Tell You The quote is 1200 & Charge you $6,500 At the end of the process.
