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January 2024 by Terry Farris
Waited in line for 3 hours without knowing if I was going to get a car or not after having reserved it a month in advance. Finally got a Jeep when I had reserved a suburban.And they don't want to refund any money. I'll never use them again.
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January 2024 by Arianna Akerblom
Nicest people. Returned a car that was damaged and they made me feel calm and relaxed in a very stressful situation. Truly appreciate their kind words and assistance.
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January 2024 by Gunnar Manchester
The attitude of the staff at this place is as if they don't like or want to help customers in the slightest. Super rude, horrible experience!
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November 2023 by Aditya Singh
If I could a 0 star I would. The worst Avis pick up on the East coast, the staff was rude and mean while giving me the wrong car. Once I said I do not want a pick up a truck, an ignorant person named Anthony said that this is what you get and go to another Avis to change your car. We can’t help you. Luckily I went back to the receipt and that’s when I finally got the right car. Not only did they lie to me but also wasted an hour of mine just for this conundrum. Not only that, the staff was visibly ruder to me as an international student when compared to the locals of the city. Would rather not have a rental than to pick it up from a place like this. Absolutely ridiculous
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October 2023 by M
Why are they closing 3 pm ??
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October 2023 by Frank Babb
Never had a problem picking up a car from this rental lot.I visit this location fairly often and have received excellent service from the Avis service Agents. They are friendly and compassionate with customers. They work very hard at their jobs, sometimes under unpredictable circumstances. These agents rely heavily on other team members in order to be most efficient at their jobs and when things go wrong it falls on them because they are at the forefront of the rental process. Please remember to respect and be patient with them as they navigate the process get you a nice car. I always have a great and pleasant experience with service from an agent Kiya and Leon. They are always proactive so when I arrive the are already prepared.
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October 2023 by Ricardo Dancuart
Worst return experience. Staff is extremely unhelpful and rude. Even after spending 30 min waiting to return my car (and the staff thinking I was picking up a new car), I am not sure if the car was successfully returned.What a joke.
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October 2023 by Maillard Léo
Honestly, after reading the bad comments on that place I was ready for the worst. But everything went perfectly well. Gentle. Cool. The car was event better that what expected.
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October 2023 by Molly Radwell
question everyone was asking on our 9am Sunday arrival:Where were the cars?Dhakiya was super kind and nice, explaining that we could go to another location. We decided to get breakfast in the area; came back at 10:30 and there were cars! Helped us out with a 1/2 tank of free gas. Again she was great.Avis’ car sourcing procedures on the other hand continue to confuse
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September 2023 by Saharath Chy
Keep waiting and no service staff here. There are several more customers waiting before us.
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September 2023 by Stefanie Lau
KIA IS GREAT! This Avis location isn’t. No one else is working and she is doing everything on her own. Several frustrated customers, no vehicles and multiple people with reservations, Kia scrambling and running back and forth between multiple floors of parking lots. Calling the district manager — getting more vehicles over.Meanwhile, her coworkers/ others in the garage are just fiddling on their phones and taking breaks. She’s a gem. Promote her immediately and fix the operations at this location.
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September 2023 by chy mumugraf
Keep waiting and no service staff here. There are several more customers waiting before us.
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September 2023 by shia
Don't use them, they are crooks.
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September 2023 by Sean Talts
Can be quick every now and then but do NOT recommend coming in the morning as key employees are sometimes 40+ minutes late and no cars can be rented until they get there(?)
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September 2023 by Dina Wagschal
Very very rude personal working in the office. They kept cutting me off, and then started screaming at the top of her lungs, finally she slammed a window in my face. WOULDN’T RECOMMEND DOING BUSINESS WITH THIS LOCATION.