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February 2024 by Kathleen Johnson
Very unprofessional I was disappointed since the doctor highly recommended them. I will not go back or refer them
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January 2024 by Cecilia Gilroy
The customer service reps try to be as helpful as possible but the company has terrible organizational and communication skills thereafter. I gave it two stars because the phone reps were lovely to speak with. But it’s “one star” for customer service when it comes to receiving the supplies. We’ve been trying to get supplies for my elderly mother delivered and they refuse to schedule a time and just expect people to wait in their homes for them to call when they are 5 mins away. I am giving it a few more days and then calling another company. I do not recommend Alba because when one is already trying to help an elderly relative, one does not need to work with a medical supply company who makes things harder.
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December 2023 by Tone ENY
3 times in a month I’ve been told your supplies will be delivered on the weekend that’s a lie so once again I’ll be going tomorrow to get my own stuff. That’s it I’m gonna look for another medical supply location come tomorrow
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October 2023 by Joseph Barone (Fezzedout!!!)
Extremely unprofessional owner lies and his employees back up his lies no one knows anything going on and I see all these terrible posts that I feel soooo sorry for Alba medical supplies need to be reported
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July 2023 by Esther Goldberg
I am still waiting for some medical equipment that I paid for 8 months ago. Every time I called they promised me I will receive the item the same day... still waiting. I don't recommend this company.They don't stand by their word.
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June 2023 by Summer Rose
I am so disappointed with this place. My husband and I went to purchase a portable oxygen concentrator. Well, they must have seen us coming... With no prior experience on purchasing one, we bought a piece of junk... It cost us $1500. When I went to fill out the warranty I realized there's no manufacturer, no address, and no telephone number except to deal with the place where we purchased this product. I needed it for a trip to Florida and to have a concentrator available for travel to and from my hospital. I'm someone in need of a lung transplant and traveling to transplant centers, you need more than cylinders if you're on a lot of oxygen. I realized you cannot use the concentrator while charging it has to be done separately, That was inconvenient.. Then I realized that when you charge it and you're using it, the battery stops working after one hour, that is another inconvenience. I called them several times about purchasing another battery and had excuses as to one not available yet. Never got to use it on the airplane because it was too bulky to put between the seats in the plane, so I could not travel. I haven't used it since and I'm very disappointed after so many years I still look at this machine and remember how these people so greedy as they are sold me a dud. I will report them to the Better Business Bureau.
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June 2023 by Evelyn Aviles
I would give this place zero stars it’s THE WORST lack of communication and they laugh on the phone awhile trying to solve an issue DO NOT USE THIS PLACE HORRIBLE CUSTOMER SERVICE
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August 2022 by Delores Boyd
One of the best medical supplies store in New York they have everything you need
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August 2022 by Yim Wong
Wonderful environment just got a new pair of prescribed shoes and the feel amazing
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July 2022 by Shelton Archer
By far THE WORST medical supply company I’ve EVER had to deal with. ALWAYS an issue with getting scripts from my doctor, then when I situate it with my doctor & every is straightened out, I STILL don’t get the ONE supply kit that LITERALLY helps me to live. My mother used to handle all of this & STILL couldn’t get the supply kit. 2-3 years later, now that I am handling my own medical needs, I can see how incompetent Glenda & her team actually are first hand. It’s literally DISGUSTING. Now that I have raised my voice out of frustration & had a few chosen words for them on previous calls a week or two ago, my calls are now getting screened & I can’t get in contact with anyone. Completely unprofessional, unintelligent & lazy medical supply team & I would NEVER recommend them to ANYONE for any severe medical needs. Representatives even said they’d give me a call back with updates on the order. It’s been two weeks. Funny part is I was able to find the EXACT supply kits I needed on a website within minutes but Glenda has been struggling to find it for 2+ years. I refuse to come out of pocket for it because I have health insurance that covers ALL my medical needs for a reason. Let it be an issue with insurance paying for the supplies and you’ll see how quickly they’ll call you asking what happened. Complete & utter JOKE.
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March 2021 by Maureen Caljean
I have had an awful experience only to purchase a shower chair it is a week already & still no chair no help I am recovering from Covid Loyd insisted on a script which they received last Friday not covered by Medicare ok np
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September 2020 by David Hernandez
On day they delivered the oxygen concentra a piece was missing. After many calls they delivered the wrong item. My sister is unable to use the oxygen portable to go outside. They putting her health in jeopardy because her oxygen levels goes to 79 on many occasions. She must use the oxygen immediately when she gets home. We are now looking for another medical supplies company. If my sister die in the street for lack of oxygen we will have a big lawsuit against Alba Medical Supplies.
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September 2020 by Natalie Lozada
Worst customer service. Does not care about the patient. Missing oxygen parts not able to go mobile with it. Keep calling them and they all say the same thing
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March 2020 by Nicky Amalia
I'd recommend Alba Orthotic Supplies to any one who needs them. These are some of the nicest and most helpful people I have ever met.. They stand behind their products, which are great, by the way. They check and double check to ensure everything is perfect for the customer.. I have never been more comfortable than I am in my orthotics by Alba Medical...
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March 2020 by Esperanza Nell
They were so helpful in figuring out my orthotic supplies. I never needed anything like that before, so I had no idea what to expect. The folks at Alba medical were very knowledgeable and professional. They helped me out tremendously and I had my orthotics in no time.. With Alba orthotic supplies, there is nothing to get worried about. They will take good care of you, too..
