-
January 2024 by Ahreum Sung
Terrible pharmacy. Awful customer service.
-
October 2023 by Julio Cruz
I never leave reviews (bad or good) but I needed to say something about this CVS. Just moved into the neighborhood and I must say that this is the worst pharmacy I have ever dealt with. The entire experience was horrible. My wife was just discharged from the hospital from giving birth and was in a lot of pain. They called the prescription in early but when I went to pick it up they said it will take 20 more minutes. I came back in 20 min and they said it would be an additional 20 min. Came back in 30 minutes and it was still not ready. Once I got home with the prescriptions, we noticed that the main prescription was not filled. Not only did they forget to fill one of my prescriptions (the main one) but when I came back to get it filled, they were more worried about going home than helping the customer. I explained that my wife was just discharged and was in a lot of pain but the pharmacist was only worried about making excuses to catch the train. I over heard her saying that it was Saturday and she had places to go. She kept saying that she could not get the prescription to go through but miraculously in the morning (which was another disaster) the prescription went through in minutes. This place as the worst customer service experience I have ever had to go through.
-
September 2023 by Jessica E Kilbride
As a prescriber, I have never had such a terrible experience with a CVS to the point that I felt compelled to write a review. Month after month I encountered the same issue, and when asking for clarification, the pharmacy tech could not have been less knowledgeable and the pharmacist could not possibly have been more rude. No one could provide me with suggestions of how to prevent it from happening in the future. This cycle continued for five months until this month, when the regular solution did not work. After going back and forth for several hours, with the pharmacy tech not communicating to the pharmacist, the pharmacist ultimately yelled (like, actually yelled) at my pharmacy/insurance specialist, told her to stop calling and wasting her time, and that she did not have the time to deal with this. Ultimately, we transferred the prescription to another pharmacy so the patient could actually receive the prescription, and I’ll be sure to encourage my patients to use alternative pharmacies in the future.
-
August 2023 by Tyler Smith
I cannot speak highly enough about the staff at my local CVS in Bronxville. Their level of kindness, respect, and willingness to assist is truly remarkable. Whenever I've encountered issues, they've gone above and beyond to help me find solutions. It's evident that they genuinely care about their customers and take pride in their work. The team's friendliness creates a welcoming atmosphere that makes every visit a positive experience. Whether I'm seeking advice on products or needing assistance with a particular concern, they consistently provide outstanding support. It's refreshing to encounter a group of professionals who are not only knowledgeable but also patient and attentive. In a world where exceptional customer service can be hard to come by, the staff at this CVS location in Bronxville shines brightly. Their dedication to helping customers and their willingness to ensure a smooth shopping experience is truly commendable. I'm grateful for their assistance and can confidently say that this store has become my go-to for both convenience and exceptional service. If you're in the Bronxville area and looking for a pharmacy with a fantastic team, I wholeheartedly recommend this CVS. Their exceptional service sets a wonderful example for others in the industry. Kudos to the staff for their outstanding efforts and their commitment to making each customer feel valued and cared for.
-
August 2023 by Ken Hill
Terrible. My wife went in for a COVID shot and the older white guy pharmacist said she “did not qualify” ???? — her last shot was more than 8 months ago and she is traveling overseas in a few days. Other customers were also waiting in line - he ignored them and they became so frustrated they walked away! The store is also usually dirty and a generally mess. Go elsewhere. By the way the COVID shot was NO PROBLEM at Walgreens.
-
July 2023 by Cathal Maguire
Woefully understaffed . Always a line slow line at the pharmacy. Not the employees fault , corporate skimping on staff . THEY CLOSE THE PHARMACY FOR LUNCH !!What pharmacy closes for lunch when people are out shopping . Backward !Go to Value drugs up the street .
-
July 2023 by Joi Nur Kaşıkçı
This store is always welcoming, clean, well stocked and has the best personnel and pharmacists.
-
May 2023 by CY Murray
Manager unfriendly and never enough staff at pharmacy - always a long wait
-
April 2023 by Linda P.
Quick friendly service at check out and responsive pharmacist when I call. Good natured customers and front check out lady is everyone's friend
-
March 2023 by Carla
I was in the emergency room on Monday, spend almost 13 hrs there .On Tuesday, I needed medication that my doctor in Pennsylvania prescribed. I always go to CVS in Bronxville, so this time was no different. I approached a woman behind the desk and asked for the pharmacy phone number so my doctor could call and place my prescription. The woman gave me a card “Ellie Byun”.I called my doctor and gave the info. My doctor called me later and said he couldn’t talk to anyone because nobody picked up the phone and there is no way to leave messages . I went back to CVS and approached the woman and told her nobody picked up the phone , my doctor is calling and calling and nothing . This woman said to me that she is really busy and she is NOT going to pick up the phone , that the doctor should leave a message . I told her the phone rings and rings and nobody picks up . She insist that my doctor should leave a message . I called my doctor and asked him to please call back . He called back and same thing, nobody picked up and there is no way to leave a message. So I approached the woman again and told her the same thing and she stated she is busy and walked away. I started to cry because I was in pain , I didn’t sleep , I didn’t know what to do so my doctor who is in Pennsylvania placed the order over the phone . At the end I called my doctor again and I told him what was going on, he advised me to go to a different pharmacy. I ended up going to CVS in Fleetwood and IN LESS THAN 20 minutes I got my medication.We can’t have people like her working in this place , so rude , insensitive, heartless.
-
February 2023 by Michelle M Bordonaro
I find the CVS Store in Bronxville is great for all my prescriptions and household needs. The employees are very helpful and friendly.
-
January 2023 by Cindy
I usually have a good experience at the pharmacy, but my last visit was terrible. They had said that my insurance was not active, but it was. They told me to call the insurance company, but they were closed (Sunday). I was leaving for an international trip the next day so I had to have my thyroid meds. The pharmacist just told me to bring in the receipt next time to get a partial refund once it’s cleared up, but a rude technician (who wasn’t part of the conversation at all) was yelling and saying you can’t back date it… I wasn’t backdating anything. It’s not my fault the pharmacy wasn’t up to date with the insurance company… I was showing my insurance card where I clearly had active insurance. Hope I don’t have to deal with them again… I may not be so nice next time.
-
December 2022 by Catherine Sullivan
Spent 40 minutes on hold waiting to ask about a prescription before I got kicked off. Spent another 40 minutes on hold and got kicked off again. Spent 20 minutes in line to be told they didn't have the prescription I had watched my Dr send to them two days earlier, and to wait until they could find time to find and fill it. Pharmacist was very kind and was doing his best to help me so I will boost the review up one star for him, but clearly the place is woefully understaffed. Don't even bother calling to ask about your prescription status, they won't pick up.
-
November 2022 by Carolina Neubern
Tom is the best pharmacist you can possibly imagine. His costumer service skills are incredible. Very polite and respectful, we are fans and feel lucky to have him in our community. Same about Mounique, they score high in knowledge, skills and care. Big asset for CVS Pharmacy!
-
November 2022 by Iryna Stepanchuk, CPA
Service at the pharmacy is horrendous. The pharmacist treat customers like empty places. You are standing there at the drop-off window and they see you are standing there, noone acknowledges you, and when they actually do come up to help you, they are horrible. Stay away from this pharmacy! There is a beautiful, friendly, clean pharmacy a block away.