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August 2024 by Rosazetta Brewer
Shirley the sale clerk was very polite and helpful
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August 2024 by Q.W
Yvette your Customer Service is, exceptional I just want to say thank you so very much for all your help today you greeted me you actually was the only one that greeted me and the gentleman that came and asked me if I was OK and, if was I all right. Please double thumbs up to that gentleman wearing a black and white striped shirt. I did look a little off today. I was rushing utilizing my lunch break to pick up my son’s gift. I thank God for people like you two, and I definitely will be back Yvette to purchase my studs and my tennis bracelet.
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June 2024 by Pamela D
Zales is my favorite jewelry store. The associates are friendly and helpful. The jewelry is beautiful.
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June 2024 by El LoKoTrOn
Mary and Ronell were awesome.
Best customer service in a while..
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May 2024 by lavar thompson
Mary was wonderful every visit from getting an engagement ring to getting a marriage gift. 10 out of 10 service would 100% recommend.
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May 2024 by mairia Castro
Mary was such a pleasant and efficient person. Very knowledgeable and courteous, I look forward to visiting this establishment again thank you so much
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May 2024 by 912LadyM Smith
Mary was an excellent representative of zales. She was professional and her smile and energy made me feel special. I recommend that she be concern for a manager postion.
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May 2024 by Cherie Wynn
The staff demonstrated exceptional friendliness, attentiveness, and expertise in their jewelry knowledge. I am highly satisfied with my acquisition and intend to return for future transactions.
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March 2024 by Kahlil Murray
Bay plaza mall location in the Bronx, Mary gave my wife and Excellent customer service
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March 2024 by Dellonn Gentle
Outstanding customer service!! I’ll definitely be returning & investing more !! One of the best experiences that made me actually wanna return for more purchases
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February 2024 by Enny Mari
Very attentive and friendly saleswomen who convinced me to make a good purchase.??
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February 2024 by Omar L Campbell
??❤️❤️
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February 2024 by MCS
I had the pleasure of meeting victor today at the zales in the Bay parkway mall , Bronx. Victor was absolutely great and fast with my return and even helped me determine if my earrings were real or not. Victor answered all of my questions and had great advice.Thank you very much
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February 2024 by JENN M (Jenn)
Clean store.Like the Nyack store better
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January 2024 by Brunilda Rodriguez
I was disgusted when I went to this store today,I had bought a ring for my mother on Dec 25 on Dec 28 I came back to return the ring that didn't fit my mother so when explain I wanted to bring the ring back the supposed to be manager of the store ask me for my receipt I noticed I didn't have it, I explain to her that I had purchased it with my zales card, she clearly told me it didn't matter I still need my receipt, not to mention she didn't even try to see in the computer that I just purchased this ring. To make a long story short I felt so disrespected the way she was conducting her self as a manager of a store you have to know to have customer service skills , she had the nerves to tell me if the ring didn't fit I can pay more money to fix it.? you mean I need a receipt to show you my transaction but you don't mind charging me more to fix the ring. I've shop for numerous of years and I know if you purchase with your zales credit card you can see the transaction. I left and immediately called corporate they where in ? shock yes that behavior is not acceptable they are going to make sure this never happens to customer that's been shopping for years with them .she needs to be retrained how to talk and have customer service skills .ps I will never ever step foot in this place.
