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February 2024 by Lauren Bradley
Horrible! Ine of the workers was 6 about Bronx ppl stating hes from Westchester and there ppl are sane.
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January 2024 by Carlos Peralta
Very good attention
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January 2024 by Reynaldo Farias
I was dealing with Kevin which was basically telling me he can’t do much and only a manger could which was named Jamal who stood there seeing me in frustration still never made his way to help me and made me wait 2 n half hrs purposely very un professional and bias as to he used his power and forcefully made me wait those 2 hrs plus when he felt like it he fixed my problem literally in 5 min he really had me feel so powerless and un appreciated also humiliated and I was late to pick my kid at school cause she was not able to call my phone cause he chose to make me wait purposely this individual should not be someone representing a company I pay for made me feel very un valued as a paying customer and so powerless after I asked why he made me wait he said to me let’s start over my name is Jamal smiled and walked away from me
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January 2024 by Ashlee Franshell
I came to drop off home equipment was told they don't accept it. They are just a wireless store. There is big sign in the back that says "Home"
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January 2024 by Leonora Kunuria
I visited the store last week to open an additional line for my mom and the individual who assisted us Sean N. was so incredibly knowledgeable and accommodating. He was so patient and explained things thoroughly. Most importantly treated my mom with so much respect. I hope he receives some recognition for his kind and respectful spirit. Sean, thank you so much for your customer service.
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January 2024 by Gee
I went to the Verizon store on bartow ave in bay plaza in the Bronx and I wanted to purchase a iPhone 15, one of the sales person said someone will help in like 15mins so me and my friend waited. it was about 130pm Jan 1 2024 we wait for like 20min and a sale person came to help and got the information and had us wait another 15min to tell me that they were not activating phones today to come back tomorrow, which the store was empty and I over heard the sales person tell his co worker that they are closing earlier then the time said on the sites which was 5pm. Verizon this is not looking good for your business especially to start the new year off. I might think about switching carriers.
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January 2024 by 24/7Quality Service
Verizon, they have very poor service and also when I signed the contract they lied to me my contract is not like they said, and I’m losing almost one thousand dollars and I am going to leave Verizon forever
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January 2024 by Steven Dougwillo Sr. (Steven Sr.)
Madd rude walked in to ask a question and No one would even talk to me they just handed me a piece of paper and pointed me to the door.
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January 2024 by Starlin Polanco
Thank you for the very kind and helpful treatment you gave me.
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December 2023 by Suheil S
Upgraded my tablet, takes some time to get service. But overall descent service
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November 2023 by Nat Zam
Terrible customer service. Tell you to come back in 45 minutes and still can't help you. Can't wait to switch to T Mobile!
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October 2023 by Stacy Jeanty
This store is horrible. The customer service is the worst by far and the manager Jamal is not helpful. I clearly explained my situation and he decided to show me his tag to show off he is a manager, but customers leave here unsatisfied. He blurted out that he has paying customers to attend to like I have not spent thousands of dollars at verizon wireless and fios combined and never ever late on a bill. This location needs to be wary of who they have representing the verizon brand. The manager is more concerned with cars being stolen outside of the store than helping customers who generate revenue. I was dismissed as if he had better things to do.
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October 2023 by bay mechanical
the staff arrived and opened the store very late. the seller was rude to custom
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September 2023 by Shaw Shaw
This establishment is horrible. The manager is rude and lied about the documents needed until I showed him on my phone the actual requirements. He then rushed me out the store without properly merging my information. Save yourself and go somewhere else.
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September 2023 by Shantel Senior
Originally came in to upgrade my mother’s phone but Christian informed us all three phones on the plan can be upgraded at low costs. We ended up walking out with three new phones. Thank you Christian for your help and giving us all the details and a good deal!!