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January 2024 by Professor Jan
Greetings,As a business owner and longtime devoted UPS customer, sending this message to share the wonderful experiences I've had visiting your store at 185 West 231st Street, Bronx New York, I think its store 7389.Specifically your front store representative, Natasha deserves high praise. Please recognize her and provide all the accolades and support. She is not only knowledgeable but helped me as a business person and a senior citizen with a mild disability. The care that she provides is absolutely the best, what a fine representative of UPS! I asked her how long she was working at that store I believe for a year yet she said she loves UPS because she's been working for the company I think about 20 years when she moved from her original UPS position in Florida to New York.Would love to hear from the person reading this and certainly forward this to the highest level Manager and Director of UPS. Feel free to share a copy of this also with the Natasha as well.All my appreciation to UPS, this Bronx New York store, certainly to Natasha and to the fine services, delivery and at your stores, thanks to UPS.Sincerely,Professor Jan Yablow2750 Johnson Avenue , #8CBronx New York 10463
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December 2023 by Agustin Melendez
The young men working in this UPS store were completely respectable and hard-working. They handled my matter in a most professional and proficient way. You just made a customer for life.
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November 2023 by Christina Gonzalez
I really do love this location. The staff is always on point and ready to help as soon as I step foot inside the store. Ronald is my favorite
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October 2023 by Belinda Rodriguez
Great addition to the neighborhood. I’ve used this store site several times with friendly and quick service in the past. Today I entered the store and was told to use the NEW machine to return my Amazon packages. A total waste of time! Reading the prompts on the screen, scan, place a plastic bag over the boxes I brought in for returns (total waste of plastic bags!), and rushing the process while a long line of people wait and watch as you try to hurry it up. Meanwhile, the stores workers are sitting there watching the lines get longer, and nothing for them to do. Disappointed with this new machine addition, slowing down the quick service I was used to just a few weeks ago! Ditch the machine, your workers are much faster, go back to the No line wait!!!
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October 2023 by Cenaida A
It was fast and easy process. No problem at all.
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May 2023 by Gaby A.
I am completely in Awe about the amazing customer service I just received from Ronald! Although it was not even one of the packages shipped with his store I have a situation with, he went above and beyond to try to help me locating it. Thank you Ronald, you are a star!
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April 2023 by Ofelia B.
Can't state enough how happy I am with this UPS store! The staff is absolutely professional, courteous and they provide efficient service. They always make sure to greet their customers in a friendly matter. Thank you!
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March 2023 by Oskar T.
DO NOT SHIP YOUR DELICATE items from this location:I shipped a mirror from this location back in August 22, 2022I paid for this location to pack and ship a vintage Indian mirror.The mirror was going with in NYC to the Upper West side.The mirror arrived broken (badly packed)The mirror was $799I paid for them to pack/ship/fully insured, they charge me $442.72I called UPS and they told me the claim has been paid to this store for the mirror and the store is suppose to reimburse me for all this.I have called so many times, since last August, all I get is a sad story how I need to wait. Every time I called I have to leave a message because "The manager is not here" excuse!!!My last call was last week and no response from the manager.All I want is my money back!!!I will keep posting and tagging you everywhere until you refund my hard-earned money!!!Oskar from Ft. Lauderdale.
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March 2023 by CeCe
I came to the UPS store today to mail a package to Verizon. Ronald, the customer representative was professional and polite in assisting me with my issue. Verizon had provided me a shipping label with incorrect packing materials. Ronald instructed me to call Verizon and request a Return order number. The Verizon associate had no idea what I was talking about but thanks to Ronald, he was able to speak with the associate and everything was good.
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February 2023 by E. McCall
Exactly what this neighborhood doesn’t need, a new subpar business. Went in to ask about shipping something using simple rate shipping. The two guys in the store looked at me like I made the terminology up. After I told them it’s a service offered on their website, one of the guys said let me call my manager and never came back. Neither seemed particularly interested to help from the moment I set in the store. I left went to another UPS store, no problem. I was in and out in 5 minutes.
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February 2023 by Chermyn C
I came to the UPS store today to mail a package to Verizon. Ronald, the customer representative was professional and polite in assisting me with my issue. Verizon had provided me a shipping label with incorrect packing materials. Ronald instructed me to call Verizon and request a Return order number. The Verizon associate had no idea what I was talking about but thanks to Ronald, he was able to speak with the associate and everything was good.
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January 2023 by Jahayra Munoz
Come in here often to ship packages and do returns - they staff is extremely friendly and helpful! The store is clean, spacious and welcoming! Nice addition to the Kingsbridge/Riverdale area.
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December 2022 by S. RIBEIRO
A new UPS store has arrived on West 231st Street in the Bronx.Located in the spot that formerly housed Capital One Bank. This location takes up of 1/3 of the of the Sq footage of its predecessor but it is just enough space to offer the full service to customers. Opens early and great for easy drop off, of all your late night Amazon purchase you now realize were unnecessary.I didn’t realize they had arrived or were open. However, now that I know, I have dropped of here a few times bright and early. The two gentlemen that usually open the store are always on time and polite.Now my preferred location when I know I will be in the area.Just A Note:Minimal Signage… you can miss it.Easily accessible by public transportation, only steps away from the 1 train. Metered parking also available but can be hard to snag.
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December 2022 by Shoshana R.
A new UPS store has arrived on West 231st Street in the Bronx. Located in the spot that formerly housed Capital One Bank. This location takes up of 1/3 of the of the Sq footage of its predecessor but it is just enough space to offer the full service to customers. Opens early and great for easy drop off, of all your late night Amazon purchase you now realize were unnecessary. I didn't realize they had arrived or were open. However, now that I know, I have dropped of here a few times bright and early. The two gentlemen that usually open the store are always on time and polite. Now my preferred location when I know I will be in the area. Just A Note: Minimal Signage... you can miss it. Easily accessible by public transportation, only steps away from the 1 train. Metered parking also available but can be hard to snag.
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November 2022 by Mi Ro
The employees here are courteous, professional and friendly. If you have any questions in regards sending packages or renting a mail box, they're more than helpful.