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August 2023 by Christy Stevens McCann
We hired this moving service to move in June 2023 and had such a poor experience that has prompted us to reach out to the federal trade commission. Apart from massively overcharging us and damaging many items, the movers themselves did not completely pack up our house (a service that we paid through the nose for) and then proceeded to pile all of our belongings in the basement of the new house. When we tried to receive some recompense, they told us that there was no inventory list (the first we had ever heard of it) and have refused to even have a phone call to discuss our grievances.I hope this review saves someone else the several thousand dollars and months of frustration. If you think you’re gonna get a few fellow Irish that you can trust with your belongings, think again. Our gang looked like they had been pulled from a nearby methadone clinic.
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July 2023 by Nick Mastro
They put duck tape around the leg of a chair after they cracked the leg in transport. Unreal.Unprofessional movers by the way. Then they asked for more money. Overall I would not use them.
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May 2023 by Nicole H.
I paid over 11k in storage fees to store my items over a seven year period. When it came time to reclaim my items not only had they gone missing, but because they had no record of when the items went missing they would not reimburse my monthly fees and offered about $500 for the missing items.
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March 2023 by Meredith V.
worst company - bunch of thieves! they lost boxes of mine and I was told it was never on the inventory so it wasn't lost. really a bunch of scam artists with a ton of hidden fees and extra charges that they don't tell you about in advance.
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September 2022 by MOHAMMAD MIAN
We were moving after more than thirty years One can imagine how stressful it could be for anyone at my age it was just too much.The Padded Wagon helped me move once before many years ago.I was so impressed and happy with overall work and price.I was happy to call PADDED WAGON again and gave them the opportunity. To no surprise they came through again.The price was very competitive but the service was super EXCELLENT.They full crew showed up half hour before promise time. The crew was very respectful and extremely professional. The crew gave us time and made sure nothing was left behind.A big thank you very much Eddy, Gill, Daren and all for making this move so easy for us GOD bless you all. HIGHLY RECOMMEND
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July 2022 by Alex Tang
Really great experience. They packed, loaded, moved and unloaded all within 6 hours from Manhattan to Brooklyn. Very professional, everything was wrapped and packed extremely well, nothing at all was broken or damaged. All the movers were very nice and pleasant to deal with. Will certainly never use another mover again. Thanks!
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June 2022 by Lois Schwartzberg
We just moved from Manhattan to East Hampton. The Padded Wagon team exceed all our expectations. They were professional, courteous, efficient, flawless. They made the move stress free for us. We will be telling everyone we know who needs move that they only have to make one call. To Padded Wagon. Padded Wagon, thank you.
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June 2022 by Ed Ha
The Padded Wagon is top-flight. My move from Cambridge to Manhattan/Central Park West was seamless, professional and painless. Aidan, Darren and the entire staff were beyond expectations. I highly recommend Padded Wagon for all/any home move adventures! Amazing.
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June 2022 by Alex Lis
At least one of their drivers can't read the "Passenger Cars Only" on Ocean Parkway.Update: Instead of simply saying we won't violate traffic laws again the owner response had to resort to lies. There was no incident and no police diversions onto Ocean Parkway. Avenue U and E 4th Street is two blocks away from Ocean Parkway. There are also no exits from Ocean Parkway; only intersecting streets. This particular truck was simply traveling down Ocean Parkway for many blocks instead of using side streets or the service road.
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May 2022 by Emil Shalmiyev
Would highly discourage anyone from using padded wagon. They completed a move for me which went as planned – but charged me ~50% more than the detailed estimate they gave me after touring my apartment before. The total ended up being an absurdly high amount for my move. I had friends move out of state during early days of COVID for less than what they charged me to move a 2 bedroom uptown.For background, I moved from a regular 1000 sqft. 2 bedroom downtown to the upper west side. Padded wagon sent an estimator to my apartment that gave me a quote of $2,700 (on the high end of competitors) which include 2 hours of packing by 2 people before hand. Company said “would be a 9-5 job”, the move was completed by 6pm and they charged me nearly $4,000 (not including tip). Stuck me with all sorts of random charges beyond what they estimated including parking tickets they received. I spent a long time trying to reconcile the bill with the company – they admitted they overcharged me a few hundred bucks at least but after reaching out to them many times they refused to send me a refund.Don’t use padded wagon or believe the quote they give you – complete nonsense.
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April 2022 by Emil S.
Would highly discourage anyone from using padded wagon. They completed a move for me which went as planned - but charged me ~50% more than the detailed estimate they gave me after touring my apartment before. The total ended up being an absurdly high amount for my move. I had friends move out of state during early days of COVID for less than what they charged me to move a 2 bedroom uptown. For background, I moved from a regular 1000 sqft. 2 bedroom downtown to the upper west side. Padded wagon sent an estimator to my apartment that gave me a quote of $2,700 (on the high end of competitors) which include 2 hours of packing by 2 people before hand. Company said "would be a 9-5 job", the move was completed by 6pm and they charged me nearly $4,000 (not including tip). Stuck me with all sorts of random charges beyond what they estimated including parking tickets they received. I spent a long time trying to reconcile the bill with the company - they admitted they overcharged me a few hundred bucks at least but after reaching out to them many times they refused to send me a refund. Don't use padded wagon or believe the quote they give you - complete nonsense.
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March 2022 by Melanie K.
use this company only if you want to be ripped off. The personnel are friendly and the crew seemed professional, but the estimate was incredibly high. At the end of two nerve-racking days, during with the crew worked seven hours the first day and six hours the second, I was handed something to sign. I thought that I was signing an estimate, but it turned out that I was okaying a final bill that stated the crew had worked ten hours each day. At $350 per hour, I was overcharged almost $2500. Because my signature is on what turned out to be the bill, I am out of luck. Learn from my very expensive mistake. Don't use them.
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March 2022 by Adrienne Bernhard
Abdul and his crew at Padded Wagon did such an excellent job. They were courteous, efficient, helpful and quick. This is the second time I've used the company and I'm positive I'll be using them again for my next move!
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February 2022 by Mary Danahy
Great Experience. Called at the last minute for movers for my daughter due to a cancellation because of an impending snow storm. Aiden was professional and communicated clearly the price and estimated length of time of the move. His movers communicated the morning of the move via phone there ETA. They were friendly, efficient and worked quickly.This is a top notch company. The price was fair and the service above and beyond. I will be recommending them to anyone who needs movers in the city.Thank you Aiden, Caesar and Carlos
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February 2022 by Dan C.
Do not work with Padded Wagon under any condition. I was recommended by a design company who had used them in the past. Service started great. They sent someone over to survey the apartment and provide a quote. I asked if we needed four movers as other movers had recommended, but they assured us that three people were enough. Padded Wagon decided to send a team of a 70 year old, 52 year old, and 22 year old. The supervisor showed up on time, but alone and tried to have me sign an agreement to pay for any parking tickets even though it was not part of the quote. Of course they parked in front of a fire hydrant. The rest of the team didn't arrive until 40 mins later. During the move, the team proceeded to damage the walls and floor. They also dropped our desk from the stairs and left our furniture out in the rain. We also had to remind them that there was still furniture left in the apartment. Even worse, one of the movers ended up peeing all over the toilet and floor. Again, they denied everything. When they showed up to the new apt, they dropped the TV and denied it was their fault. They also damaged our dining room table and plants, but again not their fault. When we checked the truck to make sure they didn't miss anything, it was clear they had been smoking weed in the truck. They actually admitted this. The Padded Wagon has not responded to numerous emails and calls, but did find time to charge my credit card for the move. Do not work with Padded Wagon under any condition.
