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December 2023 by kerina xoxo
Workers here are so rude for what? I went in to fix my e-sim issue along with other things, these people told me they can’t help in store and call 611 when I kept telling them I was told to come in store to fix my issue. They kept cutting me off to tell me they can’t help me. I got so frustrated and went to another nearby T-mobile AND GUESS WHAT they fixed it within 20 mins. Bffr!!! I know employees can have rough days but to straight up not even listen to my issues & talking over me to tell me the issue isn’t fixable is another level of rudeness. Do better!
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November 2023 by Jonathan Simmons
After calling first to verify stock, I was able to walk in, purchase my device and walk out relatively quickly. A great shop. The manager is very attentive and actively works to ensure every customers needs are met.
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October 2023 by Jose Irizarry
The staff have no idea what they're doing. I went to get the new iPhone 15 and was thrown out of the store because I didn't want to buy extras. The manager wanted to argue with me about everything as even as to why I wanted to get the phone in the first place.
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September 2023 by Meemz
Walked in saw the manager and 2 other staff members were there to which all seen me walk in and not one greeted or acknowledged me. Took about 15 minutes before anyone asked if I needed help. After explaining my issue to a staff member she then proceeded to say she didn’t know how to help me, that I have to come back later in the day for someone else who could assist me. (There should be steps in place for employees who are not fully knowledgeable for their position. It’s ridiculous to have to schedule my time to be better helped by anyone who actually knows how to do anything when there is plenty of ppl there including the manager!) It seems that every time I come in to this place they are NEVER professional or seem to know what they are doing.Also for whom ever responds to these negative comments… instead of apologizing to the customers with negative reviews they should focus on their staff and better training and actually prove to costumers that they want a change for the better not just feed lip service!
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September 2023 by Starr Pretty
Bri was really a great help. She helped me and answered any and every question I had. She kept me laughing the whole time I was there. If you need anything from T-Mobile you have to go to her for sure. I definitely give this location a 10 for sure!! ??
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September 2023 by JEFF ORTIZ
Our customer support agent (Brianna) put in a great effort and put us on a path toward better understanding our plan details, transfer of devices and overall, attention to our needs. She deserves to be highly commended. ?
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September 2023 by Kiana Miles
Brianna was excellent, I came in the store and she was very patient with me, she has a wonderful personality, very friendly, welcoming, and displays great customer service. She went above and beyond to ensure everything ran smoothly with my purchase!!!
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September 2023 by Meemz G
Walked in saw the manager and 2 other staff members were there to which all seen me walk in and not one greeted or acknowledged me. Took about 15 minutes before anyone asked if I needed help. After explaining my issue to a staff member she then proceeded to say she didn’t know how to help me, that I have to come back later in the day for someone else who could assist me. (There should be steps in place for employees who are not fully knowledgeable for their position. It’s ridiculous to have to schedule my time to be better helped by anyone who actually knows how to do anything when there is plenty of ppl there including the manager!) It seems that every time I come in to this place they are NEVER professional or seem to know what they are doing.Also for whom ever responds to these negative comments… instead of apologizing to the customers with negative reviews they should focus on their staff and better training and actually prove to costumers that they want a change for the better not just feed lip service!
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September 2023 by Luis Molina
Brianna was extremely helpful. Clear and patient explaining all the different promotions currently available. I would recommend and come back to be serviced by Brianna.
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August 2023 by Amina Butler
Brianna was amazing. She helped me with the issue I was having. I also made a new purchase. It was a real pleasure working with her.
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August 2023 by Iris Hernandez
Don’t go here. The representatives are clueless on what to do. I came in store around June explaining I lost my phone and I need a phone asap because I need my phone for work. All they did was upgrade me and leave me with a messy $200 phone bill. It’s already been 2 months and I have to clean up their mistakes because they don’t know what they’re doing. I should’ve known from the moment I saw his shirt was inside out and tried to make me follow him on Instagram.
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July 2023 by Suprava Mandal
I went to this T-mobile store to adjust something with my bill and Sworna helped me without any hesitation. She was friendly, helpful and diligently resolved my issue. Thank you Sworna.
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July 2023 by Spiffy Gaming
Benjamin is absolutely the best great job very helpful amazing young man . And he's a real person not just a rep he's always smiling
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July 2023 by Adjara Nombre
I would like to really thank this T mobile team specifically Brianna and Benjamin for their remarkable efforts for Clients and.Thanks to you guys again
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July 2023 by Deborah Williams
I visited t-mobile and was service by Nabil, who was extremely helpful, knowledgeable and very professional in addition to answering multiple questions my friend an i asked .He had patience with us. and We found out about the home internet and plans offered by t-mobile, thank you very much Nabil it was great talking with you?
