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September 2024 by Olena Ryabukhina
I slept on the road last night because of this defective vehicle my husband bought from these guys they are very dishonest.From we bought this car we've been experiencing tremendous amount of problems we are now officially afraid to drive out of state because of the incompetence of the car.At the time of writing this review our car is at a precinct in CT parked awaiting a tow truck that gonna cost $1000 to take back to NYC. First month after buying this car we changed oil cooler,radiator,thermostat,4 shocks etc underneath the car was rotted out the shocks was rusted and busted,animals and insect lived underneath it seems,control arm,caliper,emergency brake all rusted its as if the car was taken from a salvage and put to sale they only cleaned up and called us night to come for it and because we have little car knowledge we trusted these guys who only rip us off,I can't drive the car without my feet getting wet I don't where the water is coming from.Eveytime you call them they keep telling you they are only responsible for engine and transmission when yet still they messed with the transmission and it keeo making a ticking sound SMH big rip off
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September 2024 by Everett Webster
Stay away at all cost,they don't care about customers just quick sale big profit then as you roll away they claim your warranty leaves with you then thy piece some car parts together let your car look new then you drive away and run into problems which don't cover because they want you to come and trade or tell you they only cover radiator and transmission they don't care about lemon law etc. Just money hungry and dishonest.i bought a car from them less than 6 months ago and since the 3rd month I've been suffering severely they bring these cars in from other states don't necessarily sure of the conditions.they run it for few minutes and call that test run. THEY DONT OFFER EVERYONE THE UNLIMITED SO CALL WARRANTY SMH WHEN YOU CALL THEY BARELY PICK UP THEY LITERALLY DONT CARE
Big rip off stay away..SOLD ME A 7 GRAND FOR TWICE THE PRICE BECAUSE I WAS BUSY AND COULDNT REACH THE NJ AUCTION
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August 2024 by JaelisE. Guerrero
Excellent service!! Marcel, Felix and Maria took great care of us!! Totally recommended. It's the 2nd time I've been back ??
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August 2024 by Emilio Jimenez
Great dealer highly recommended
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July 2024 by Saran Keita
Kelvin my name hello Kevin always call was great. I love how he explained every detail to me regarding my new vehicle and I recommend this place to everyone. Please come and get a car at Santiago Auto Mall
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June 2024 by Maria Alvarez
Today was an excellent day I bought my car in Santiago auto mall corp the best price excellent service I recommend if you want to buy a car you have to come to Santiago auto mall corp they are at ?
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June 2024 by Jason Goodwin
Came to try and get a car but was unable to do so. When my wife and I decided to leave and try somewhere else the guy told me that if I get my credit checked at another location not to come back because our credit was trash now and if we came back it would be on fire. They are disrespectful and unprofessional. Don't shop here if you don't have good credit. They over charge for the down payment.
After I posted this review the manager called my wife and attempted to convince her to remove this review because they claimed it would hurt their business. Then the next day they attempted to claim to get us in a car.
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May 2024 by Stephanie Caceres
Super happy! This is my 3rd car from Santiago Automall
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May 2024 by Davey Sharks
Felix and the owner kelvin made it easy to shop for a used vehicle, the entire staff was very helpful, I felt a drag in the gears switching, so I will go to speak to them today. I was assured that I would be taken care of without a problem. All in all I feel this will be my go to spot for all my auto needs. SMART CAR, see u next year april.
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May 2024 by Davey Shark
I want anyone with doubts about buying a used and new vehicle, do not waste your time running around the bronx. You must go to Santiago Auto Mall Corp, at 170th & Teller.
1) The staff is professional
2) Well mannered
3) super helpful answered all my questions and even allowed me to use my own diagnostic machine on the vehicle I purchased.
4) I will send all my friends here to talk to Kelvin the owner. [Also his staff ]
When u get there tell Kelvin & Felix, that Shark said "Thank you"
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April 2024 by Rover Hernández
Very good service, I loved the service and the best service, I recommend it
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April 2024 by Victor Guerrero
I had a great experience they were able to work with me. Very friendly and honest
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April 2024 by Pamela Garcia
I was so delighted with Santiago Auto Mall that I already bought my second car✨ postscript: Maria took care of me very well, she is very attentive, ask her to take care of you ?
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April 2024 by Charisma Pointer
At Santiago auto mall you will go home in a car they work with you 100% no issues with the car and communication was great. Felix doesn’t give up and the rest of the staff was nothing short of pleasant! Shop at Santiago auto mall for the best experience
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April 2024 by Juan Martinez
We been here for a whole work shift between 2 days of car shopping everyone was so patient and it was a team effort everyone that worked helped out with our sale
