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August 2024 by elizabeth aiken
I have been going to Rite-Aid at 4159 White plains Road for years. The staff in the Pharmacy is always very helpful and also the staff at the register. When they have a sale Mostly everything is in Stock
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July 2024 by Jessica Lapponese
This has to be the worst Rite aid I’ve ever been too. My rite aid pharmacy shut down and horrifically all my prescriptions were sent here. I waited on the phone for over 3 hours for NO ONE to pick up. So I went in person and the line to get to the pharmacy was so unbelievably long, when I get to the front, my prescription is not ready and needed to be filled, which is why I was trying to call to check in the first place, and I had to come back the next day to pick it up and wait all over in the disgusting line. Never want to go there again.
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July 2024 by Marco
Long wait just to get somebody over the phone. Unbelievable.
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June 2024 by Dianne Farrell
Is this rite aid slated for closure. I was in there yesterday and the shelves are empty
I questioned the manager ... And her response was "no comment"
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May 2024 by Jeffrey Monk
It's the shame the Rite Aid at 4159 White Plains road. After you guys hired all these people put glass on everything which is beautiful, but you still can't get through to the pharmacy in the back and look how many people work in the pharmacy in the back and no one answers the phone. At least the Rite Aid at 233rd, they answered the phone. This is such a shame you know, if this Rite Aid had been downtown 96th street 72nd street. This problem wouldn't be happening. You guys say you're working on fixing the problem. And nothing has been done yet, and it's going on 6 months. It's time to leave Rite Aid alone and deal with the other pharmacies in the neighborhood.
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May 2024 by Tha Thankful1
Great shopping experience!
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April 2024 by Cheri V
It’s unfortunate if your prescription were transferred here due to your regular Rite Aid pharmacy closure. My prescriptions were sent here and they never pick up the phone. I waited on hold for 45 mins only for someone to pick up and hang up the phone. And going in person is even worse. The lines are to the back of the store most days. My last visit it was 30 people on line and it took me an hour and half to reach the counter. There’s a pharmacy associate who is extremely slow and doesn’t know where your prescription is located making the wait even longer and more frustrating. This experience is horrible the store associates aren’t helpful and sometimes are borderline rude. Corporate need to visit this store to see first hand what their customers are experiencing. I’ll be looking for mail orders or transferring my prescriptions to Walgreens.
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April 2024 by Latoya Mallett
This location has the worst pharmacy ever. I was forced to transfer my scripts here due to the closing of another Rite Aid. The pharmacy's staff is incompetent and lacks customer service skills. I've waited on the phone multiple times for over an hour just to have someone pick up and hang up. My provider has even had difficulty contacting this pharmacy regarding medications. If you try to go to the pharmacy, prepare to wait online forever and get to the counter without getting any help. I've contacted the corporate office and await a call back from them.
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April 2024 by Janet Abramov
Worst pharmacy service ever, waiting on line for 20 minutes, trying to do prescription for a patient. Pharmacist with a heavy indian accent hung uped the phone on me, calling back to make a complaint on him and waiting again for 15 minutes. Do you think your time is more valuable than mine?
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April 2024 by IamShaunaa
They have the WORST CUSTOMER SERVICE!!! If you have any questions it’s best to go in person and expect a long line as well. You people need to get it together for real.
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March 2024 by SAL
I had to move to this pharmacy because my main one closed. I'm standing and waiting and hour for medicine which is complete and utter ridiculousness. PLEASE AVOID AT ALL COSTS. It's worse and you think with 6 employees it would be faster. I'm changing my pharmacy immediately. I just had a tooth removed, I'm in discomfort and i have to wait for an hour to get the antibiotics I need. The line is out to the door. People are so pissed. Extremely unprofessional. But thank God one of the associates from the old Gun Hill road pharmacy saw me and helped. She is the real blessing.
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March 2024 by Franco Abraham
Worst Place to get a prescription from..took me 6 days for a ear drops..I still cant get it because the long innecesary lines or they close during bussiness hrs..
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February 2024 by KATHRINE VERNON
I've been trying to get a fax number to the pharmacy for 48hrs and each time I called I waited for 40mins without any assistance. My rite aid at bronxwood and gun hill closed since then I've been trying to reach out to your pharmacy seeing this is where I was referred to by rite aid.
Horrible that patients and doctors have to wait that long to speak to human being.
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February 2024 by Phillip Smith
Excellent
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February 2024 by Baby BlueeEyes
the workers here are sometimes rude and nasty there's always trouble around .
