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“Went here to mail off two packages. The lady behind the counter was very nice and helpful in helping me decide on which envelope to mail my items in. Along with explaining to me the different shipping rates. Also the trip was quick, there was no line.”
“The gentleman that has been there for years is carrying this post office on his back!! He’s the nicest person I have ever encountered that works at a post office. Usually these people are rude and disgusting for no reason. I forgot his name but he is a light skinned black man. I ship packages at least 10 times a week and I specifically stand and wait for him. He should train these incoming employees so they can see how to treat people. Give him a raise immediately!”
“I love the staff like family and 5 stars aren't enough. I wish people would realize how difficult the year has been for the workers and appreciate their dedication to our community. From October through December they deal with an incredible number of packages. In January they are extremely busy shipping Holiday returns but... in 2020, the pandemic hit and online orders skyrocketed causing them to work at a holiday pace ALL YEAR LONG! Some patrons complain when they show up and the doors are closed but that's only when they are short staffed and the only workers use the time for the lunch break they are entitled to. There's always a sign letting you know what time the doors will open again. If you show up, share a smile and a word of encouragement. They're wonderful people with friendly personalities.”
“I have been using Rockin Wellness Collagen Vegan Revitalizer for over one year now. My hair has been thicker and more lustrous since I started using it every day. I use 1 scoop in my coffee.”
“Vanessa was the ONLY postal worker in the facility working in front. She handled all customers (passport and regular customers). She did a phenomenal job, kept her composure, was kind and super helpful! 10/10 would recommend!!!”
“This is where I applied for my kids’ US passports. The man that handles passport services is very efficient… very good at his job. Excellent passport services. I highly recommend this post office if you want to apply for US passports. Prompt service….Kudos!I am talking about the Post Office at 5951 Riverdale avenue in the Bronx.”
“I like the fact they open early ( 8am).The Asian clerk is quick, professional and friendly.Only problem is they have only one clerk working.At least when I go there.”
“Daniel and Albany were super patient and helpful for my moms first time PP application. Very rare to find such customer services these days. Definitely will come back for my any shipping work.”
“Thank you to MICHELLE for being informative, calm, professional, and patient. The passport process is not easy to navigate but she handled it gracefully. I came in as a walk in on Saturday (get there EARLY! They only take 5 walk in appointments- first come first serve). I was nervous and thought the wait time would be hours but she was fast and efficient. Super happy it was her that helped with my application.”
“Living in this community for 30 years and uses this post office, my experience with their customer service is always excellent, expremely professional, warm and friendly. We need more staff like them.”
“It’s convent to have a PO nearby and the people are friendly enough and efficient. Be forewarned that it is closed from 12:30-2:00 for lunch as of January 2021.”
“This was my 2nd time ever mailing anything out, so I was clueless on what package to get to place my item in, it's price, how to write the addresses and etc, yes literally only 2nd time I mailed anything out, it was pretty busy, and there was only one lady there name Helen fonseca, who I managed to peek at her name badge, I applaud her for one being very patient with me, knowing that most of the questions I asked were probably common sense but I was a bit worried because I was sending a package international and wanted to make sure everything I did was correct, and two even though the line was long she was very nice to every person, meanwhile most people in her shoes shall have a reason to be frustrated, a long line and she's all alone but was taking care of everyone in a swift manner, great customer service indeed. Yes I was that guy that asked a few questions and may have took some extra time and got someone annoyed on the line but she was so patient and helpful.”
“Ms. Roz was an amazing Costomer service representative at the window for the passport… I had an amazing experience with her. She is presice and knows what she is doing. She gives clear instruction on what is needed and meets you half way as long as you have all your documentation correct and all the copies needed… applying for a passport is hard, however I am pleased to say she made my experience a lot more easier for me… thank you ms roz you rock… ? ⭐️????”
“Despite the lack of workers which was exceptional due to the size of the place, the service is GREAT! The person at the counter was very helpful and patient with me, giving I have zero experience with sending packages.”
“One of the best post offices I've been to in the Bronx. The only other one that's as good is in Riverdale. I actually missed this place a couple times even though Google Maps says it's here. That's because of the construction going on in the shopping plaza so it is covering up the sign for the post office. Maybe that is why this post office is a good one to go to? Anyways, it's a smaller post office but most of the people go there are mailing items or buying money orders. Not picking up packages since picking up packages is what causes the horrible long lines at other post offices. I've dealt with 2 clerks there and they are both very efficient and polite.”
“I came here to ship a id and they lost it and I didn't get no money back for a replacement I'd be careful with important information shipping from here it will get lost also when you come inside it smells like a dead rat in there smell is horrible to even stand on the line they need to get someone to find the smell and clean it asap”
“Since they don't deliver my packages although they are down the street I really can't complain.I go in to get my money orders there on Fridays. There usually isn't a line and everything is pretty quick. It's the smallest post office I've ever seen.”
“Excellent and fast customer service at this location. I applied for my adult passport with photo services and paid the expedited fee. My passport arrived a week later. The appointment was exactly 15 minutes long. Be sure to bring photo copies and original documents for a smoother experience.”
“This was my 1st time visiting this location & was hesitant. When I entered the office, there were only 3 people in line. I needed to box and address my package. When done the line had grown to 11 people! I was very concerned & contemplated leaving, especially since there was only 1 clerk/ window open, but gave the line a try. And SO GLAD I DID! WHAT A SUPERCLERK 22!! SHe was professional, knowledgeable, pleasant, courteous & handled business keeping that line moving so noone was waiting forever. It was the best representation of USPS I've seen in a long time, other than my regular station at Columbus Avenue who are A+ #1 in my book. It was refreshing to have this excellent experience as a 1st timer & I'd utilize this station more because of it. KUDOS, a RAISE & 5 STARS to SUPERCLERK 22! and most of all THANK YOU for taking PRIDE in your job & the community you serve!I've been to many other USPS offices and it's like visiting a horrific prison. Talk about disgruntled postal workers. It's ridiculous for them to be so mean, unprofessional & take forever to do NOTHING and be so unhelpful.”
“This post office used to be terrible, but I assume they got new management over the past year. The lines are no longer too long, the people are now nice. This post office did a complete 180 and is now a pleasure to go to. Congrats on finally getting it right. Please keep it this way.”
“These people who comment and are saying bad things are lying ? bro they call me telling they will deliver my package didn't ask or anything or call a plus these people expect to be pended to most be lying just cause someone yelled at u and hurt your feelings doesn't make it bad they not required to be nice just give u your package like every post office in the area has low reviews just ignore them everyone has there own experience”
“I had made my passport appointment for the wrong date on my end I didn’t notice until I got there but thanks to the lovely lady on the passport window still saw me and got the passport in 2 weeks thank you so much ?”
“I've witnessed firsthand how some customers can be quite demanding and unkind, but the staff remains composed and treats everyone with respect. Their patience and grace under pressure are truly commendable, making every visit to the post office a pleasant experience.Moreover, this tiny branch consistently maintains its efficiency. Even during peak hours, the lines move swiftly, and there is a well-organized system in place to ensure that everyone's needs are met promptly. It's evident that the staff is committed to providing top-notch service, no matter how busy the day gets.I am genuinely grateful for this post office and the essential role it plays in our community. Thanks to the dedication of its staff, I always leave with my mailing needs fulfilled and a sense of appreciation for their hard work.”
“Good morning. World☕️☀️ I went the other day around 1:30 and they were there. Maybe they close at 2 I didn’t ask what time they close. But when I’m in the area again I will find out. Thanks for ur time have a nice day.?”
“Never rely on the time table on websites most business usually open at 10 am, that is the average opening time. I never had an issue when I sold for ebay back in the day.”
“I'm giving 5 stars because I want them to see this but in reality they deserve 0 stars. This is the only post office near me and there is always a wait even when multiple windows are open . The staff is nice enough but something needs to be done to improve the service”
“Mrs. A. Hunt,
Retail window "5", I believe...Helped me to retrieve a package from ebay. I wasn't home when it was 1st delivered, so I came to pick it up but she couldn't find it. She asked me to write my info on a a piece of paper and said that her manager would call.
Two days passed, no call!, but ironically, it was her that called me back but I thought it was a ROBO call and didn't answer.
To conclude, I returned to her window Saturday morning and she had my package ready!!!
What a meticulous, diligent worker and she provided stellar service to say the least!.????
Thank you so much,
Larry K. Ash??”
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“Will and Keisha are the best Postal workers in the Post Office system. I have dealt with many post offices between Brooklyn and the Bronx and they both are the nicest and most professional of all the employees I've dealt with. The Post office should have them give classes on courtesy and professionalism. Thank you for your great service.”