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August 2024 by Jose Castillo
I just want to thanks Mr. Kevin and Mr. Kobe ( Staff members ) for their assistance with my locker today. I forgot the combination of my lock and asked for help; Mr. Kevin showed his concerns about my situation and he assisted me very professional, his wiliness and friendly attitude marked a difference what customer service is about at Planet Fitness. Kobe was also another staff member who was eager to help me. Planet Fitness are lucky to have on board these two gentlemen ready to assist you when you need it the most.
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August 2024 by Honest Reviews
Seriously, I like this Gym. I've been coming for a while here on different hours and, I've been working out good, like any other business, people are the one in making a difference BUT sometimes here, some staff members seems to be cranky all time during their shifts but, this is not the nature of my review. Lately the conditions of the facilities are getting worse and worse. The showers are poorly maintained, howe it's possible that out of three showers only one it's working???..and,,it's been like this for months...It's was funny when I found myself being the number 3 on queue to get a shower..LOL.. it was ridiculous..LOL...I din't want to complaint one..because I will get frustrated speaking with staff and second one..I finished my work out and wanted to leave... Also, the ceiling leak on the right side of the front desk it's annoying, sometimes I see a small blue bucket catching the water..Seriously..??..Managers or Directors of this facility must to revise the amenities and enforce maintenance to take seriously these issues. Hope they can come with a solution.
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August 2024 by George Mason
The gym had all the necessary machines to achieve a good work out. The staff were pleasant, and signing up as well as cancelling the membership were super easy to do. There’s also a lime/bird parking point, so if you’re tired after the gym you can easily take an electronic scooter home.
I deducted 1 point for a few reasons. Number 1: the gym is way too crowded at like all times of the days. Members also have a habit of hogging machines for 30+ minutes, especially when there are groups of friends working out. And even if no one is on the machine at the moment, they will quite literally run to the machine and sit down to ensure no one can work out while they are resting, until all friends are completely done with the machine. Number 2: ventilation sucks. There’s no vents for those on the elliptical and only every 2 treadmills are facing a vent blowing A/C. Number 3: no more parking lot. That was seriously one of the highlights of the gym and now it’s gone
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August 2024 by Collyn Ramirez
It’s has been a focusing and very maintaining place since I have been here
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July 2024 by Carmen Martinez
Hi .. I joined this gym in Memorial Day weekend and I supplied all the information they needed to my account. After joining the gym, they had trouble collecting my payment and I do not understand why because my bank was available and funds were available. To my surprise, they claim that they have “limited access” to my account which I never in my life had experienced that type of a problem. Apparently, this was a problem in this gym so they processed my membership with an additional $20 late fee. I went back to the gym and approached the manager and we re-entered my information my bank information my account information and after a 20 minutes of back-and-forth discussion he claim he waived my $20 late fee. On July 1 a $51 annual fee was supposed to be paid again they claimed they were unable to collect it and charged me again another $20 late fee. That was unacceptable. I canceled my membership because I could not understand or no one could explain to me what was the problem and I kept stressing myself because I’m not a person to ever not pay a bill on time nor ever been charged a late fee. It was so unexplainable and disappointing because I was making progress with my weight in spite of this issue, and also, they are allowing minors free access to the gym for the summer to run around the gym while other members are paying their fee and the kids are just hanging around the equipment and you’re unable to use it because they’re playing around with the equipment and that also was very dissatisfying and puzzling to me, especially when I’m paying my membership my annual fee and apparently late fees. I don’t know if another members are experiencing the same problem or they’re just picking on me, but it’s unacceptable because there’s a problem with processing w banks than they should be the ones responsible not me. I gave them access's to my bank . I did everything I could possibly do and they just kept continuing to charge me additional fees so I Cancel my membership and I will not recommend this to anyone.. The workers do not help you they cannot explain to you. They know nothing. All in all, I choose to move on and find a better suitable gym so I wish anyone who joins this gym the best and hope this doesn’t happen to you! Thank you Good luck !
I wish to add that they continue to collect fees that no longer in entitled too.. after we cancel our membership And we will continue to block them ! The fight is on!! What you’re doing is illegal. And we will pursue Legal help.. because you do have access to my account, if you wish to reach out to me, you’ll be so welcome to do so. TY!
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July 2024 by Sazu Talukdar
Idiots removed free guest pass for potential clients to try out a day but letting high schoolars in free for the summer and creating shortage of machines to use.
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July 2024 by Luz Mary Caceres Fernàndez
Excellent Service
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June 2024 by Keep it Up
2 weeks ago I went back to the gym at this location after 5 years without working out and I love it friendly staff, back thing on Saturday I got an accident on my e-bike I can't go rn but I'll be back soon
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June 2024 by elayne sanquintin
I love good attention, machines in good condition
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June 2024 by Chiquy Canela
Excellent installation, good attention, I recommend it
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June 2024 by Ibrahim Abdulkarim
The gym is a mess, water is dripping everywhere, and they don't have enough equipment for the size of the place. But it's clean and the staff is nice, so I guess that's something.
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June 2024 by Ernesto Robles
Great service
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June 2024 by Kazi Sakib
Several broken machines(seated calf extension has broken since early April and one of the leg press cables has been ripped for a month as well), not enough equipment available for everyone, there's always something broken in the bathroom as well
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June 2024 by John Ramirez
The workers are friendly good customer service And one of the workers is really cool with me. he help me sign up when I first started I forgot his name but he’s really cool I recommend everyone to come to the gym and The gym is always clean. I like it here come down to Castle Hill.
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May 2024 by Miguel Reaño
I haven't been to Castle Hill PF in a while so it was nice to be welcomed with friendly staff, a nice environment, a clean well-maintained men's bathroom, and machines.
