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January 2024 by Franklin Blanco
Terrible, very bad experience, I spent 300 dollars and they didn't let me use the bathroom to urinate
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November 2023 by Jo Fifty50Norte
Old Navy stores do not have card returns. Be careful that you don't get your money back. The worst thing is that they don't advertise it anywhere.
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September 2023 by Tracey Liburd
I had one of the most memorable customer service experiences this past Sunday while shopping at your store on White Plains. I was unable to locate my coupon in my bag upon reaching the cashier, I could not locate the coupon in my email. Frustrated, I left the items and decided to leave the store and perhaps return another time. As I was at the door making one last check in my email, another cashier, whose name I learnt to be Mia, with the brightest smile, beckoned to me and said she would honour my purchase with a coupon. She was genuinely pleasant right through the check-out experience. I will return to that store just because of her. Old Navy you have a gem in this employee. Bottom line is that mia didn’t have to. I was three steps away from the door, but she ensured that I left the store happy and satisfied. I am indeed grateful and please let her know she is valued.
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September 2023 by Carol Eyez
Well organized, happy, and friendly staff.
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July 2023 by Kathy Garcia
My experience in this store was very disappointing being that I as customer of store number 05697 can’t have access to the bathroom stated by a store manager. This is totally un human.
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July 2023 by Sadri B.
while in soundview section in the bronx via the temporary non shooting section i hope , i visited old navy to see whats happening .store has been renovation some years ago and a bit smaller now but all the ladies , mens , kiddies , babies clothing and accessories along with footwares .as i stated before with other old navys reviews the clothing and what not is not top notch quality but for the prices i wouldnt expect it but overall whatever i have purchased seems to last for a while . the aisles and shelves are clean organized and well stock with a good variety of chic cool stuff and everything thing is on sale which seems to be old navys allure. got me some socks. cargo shorts and a hawaiian style print shirt which i will wear when no one is watching. checkout is quick as its still early and not many customers are roaming around yet. overall not a bad old navy and the locals will like the styles and prices .
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February 2023 by Jim Vaz
It was a great experience good prices
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January 2023 by Tanzir Ahmed
Great customer service with approachable staffs. Less collections to chose from.
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January 2023 by Jeannette Jurado
No organization......prices astronomical.......can barely find employee to help
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November 2022 by Luis
this location has provided some of the best customer service I’ve received in a while , i was attended by Victoria and she made sure that my shopping experience was great. Asked question about what i was looking for and even made some suggestions on styles i should look into. She was very attentive and nice. Overall the experience was great and i look forward to coming back soon again
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November 2022 by Catalyn Perez
I want to shared my experienced with Ms Scott she is professional and made me feel welcome, Defiantly coming back to shop some more for my son :)
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November 2022 by Albert Aguayo
Went here to check for wife's winter wear. She didn't find much of a selection. Eventually we found what she needed at Bay Plaza mall... JCPENNEY.
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November 2022 by Jessica Torres
I always find a good deal and the size I need!
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August 2022 by Mercedes C.
Nothing beats a good, budget-friendly pair of jeans. Big box store and all, I like Old Navy jeans primarily for the price and quality. This (once huge) almost 25 year old White Plains Rd location, has been my go-to when I lived in the area. They've condensed significantly years ago to make way for GAP Factory store. Despite their smaller version, this store has almost everything you need when it comes to women's, children's and men's clothing. What I like about Old N. is that you can see many of the women clothing pieces styled ON mannequins of several sizes rather than just one size! And visualizing how a piece will look on me has never been easier! Aisles, shelves, fitting rooms are neat and floor is clean. My only gripe was the tray full of bagged chips on the cash register counter off to one side with some unfolded clothes¯\_(ツ)_/¯. Other than that, the girls at the counter were pleasant and I was pleased with what I found.
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June 2022 by Rodney Norman
Love there summer colors and have probably the best big store for the price anywhere, needs parking so the only thing that holds them back