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January 2023 by Sherrlyn B.
New England Collision employees Anthony (tow driver) and Scott happened to be at the scene of the hit and run accident I experienced on Nov 2nd. They were the nicest people at the time. Here I am 2 months and 9 days later still waiting for my vehicle to be ready. First I was told it would be ready week before Christmas, then it would be two days before New Years. This week I was promised my car on Monday, then Tuesday and as of yesterday afternoon I was told today (Wednesday, Jan 11th). Every call to the shop comes with an excuse that they are either waiting on a "part" or "forgot" to order a part or noticed another damaged item after installing a new part. No one has EVER called me to give a status or an update throughout this frustrating ordeal. I've had to call every single time only to be put off again and again. Today, I've been calling all afternoon, leaving messages-no one answers or returns calls. I have an awful feeling that the repair will only be an extension of the HORRIBLE CUSTOMER SERVICE I have been experiencing. I should have seen through the "nice" act at the time of the accident, it was only to be tricked into leaving my vehicle with them. SHAME ON YOU NEW ENGLAND COLLISION! I will post another episode tomorrow...
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June 2022 by Melissa S.
They were professional and quick and the owner updated me on the progress. it was an easy process with the help of the owner..
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May 2022 by Folayan J.
PLEASE DO NOT BRING YOUR CAR HERE , they are a total rip off. I brought my car here and they did not want to give it back and are trying to charge me 15,000$ in storage fees!!!! Don't trust them , don't even trust there tow truck guys!!!!! TO THIS DAY THEY HAVE MY BMW and do not want to give it back unless I give them 15,000$ that I should not owe since I asked for my car days after it was there !!!!
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March 2022 by Mic R.
Amazing proffered customer service, crashed my car over the weekend due to the bad weather and they helped me get into a rental right away and put in a claim with my insurance company. I will be recommending them to all my friends and family if (god forbid) they ever get into an accident.
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November 2021 by Jeffrey C.
What a joke. 1100 dollars for a tow and 2 days storage. A normal tow, not winching or anything. The lady was rude as hell too, when I expressed surprise at the amount she said well guess what, they are all legal charges! Scammers.
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May 2021 by yasmin deleon
Best place to get your car repaired. They were very thorough and are very much customer service driven and keep you updated throughout your process. The paint job and repairs came out flawless. I would recommend their services to anyone. They aren’t like any old collision shop . From beginning to end they are there to help and they’re very understanding ???Services: Exhaust
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May 2021 by Tasbir
Very professional and best auto collision center in the Bronx!
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March 2021 by Shakwana Washington
This shop did a wonderful job with my car. I had an accident and the other driver really messed up my car. New England fixed my vehicle back to the condition it was in when i first bought the car. It looks brand new ! They cleaned it before returning it to me and i am very thankful for the hard work and communication between them and myself !
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March 2021 by Yvonne Velez
I highly recommend this auto body shop. They are meticulous in their work, and pay attention to detail. They care about what they do, and it shows. The car was ready when promised, and there were no hidden “extras”. The owner and staff are friendly and professional, and the whole experience went above and beyond my expectations!
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February 2021 by Raffaele Lostumbo
Would recommend this place highly..
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January 2021 by Stephanie Domenech
Great place! They made my transition so easy for me, they were beyond helpful, they helped me make my claim with car insurance company, and also drove me to the car rental place and got me set up. They made a difficult time so easy, thank u! Will recommend to everyone!
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January 2021 by Swerv Stacks
Best body shop in NYC. I recommend to anybody who needs good body work.
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December 2020 by Anna Kay T
New England Collision worked on my mom's car after an accident. They were very nice and friendly. They work with you and put your mind at ease. They were professional and knowledgeable. I highly recommend them
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October 2020 by Swerv Stacks
This is the best shop I ever dealt with in my life been driving 15+ years. This shop treated me like family. And the job they did on my car is awesome. Thank you New England
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September 2020 by Ed Denis
They take care of you quick. As usual..there is a line. But overall good work.
