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September 2023 by Empress Da'Fam
DON'T BUY HERE YOU WILL REGRET IT! READ AND PAY ATTENTION TO THE REVIEWS I WISH I DID. MILANO FURNITURE WHITEPLAINS ROAD BRONX, NY ISN'T WORTHY OF A 1 STAR. I ORDERED A FEW MATTRESSES AND AN UPHOLSTERED BED WITH A VOUCHER1) THEY OVER CHARGED ME BECAUSE I HAD A VOUCHER2) THEN SENT A BONDED LEATHER HEADBOARD THAT SITS ON 2 PIECES OF WOOD.3) AFTER CALLING SEVERAL TIMES FOR 3 DAYS WITH NO ANSWER I GREETED JOE WHO RUSHED TOWARDS ME BECAME BELLIGERENT TOWARDS MY DAUGHTER AND I STATING I FRAUDED THE GOVERNMENT AND I CAN'T EXCHANGE IT. I ASKED FOR THE OWNERS INFORMATION, HE CONFIRMED HE IS THE OWNER, BUT TOLD ME HE HAD TO GET APPROVAL FROM HIS BOSS WHEN I WAS PLACING MY ORDER. OUT OF FEAR DUE TO HIS HOSTILITY WE WERE LEAVING, HE FOLLOWED US OUTSIDE REPEATEDLY YELLING I FRAUDED THE GOVERNMENT, SO THE GUY THAT WAS LOOKING AT FURNITURE I TOLD HIM DON'T BUY HERE. AN HOUR LATER THE STORE WAS CLOSED AND I RECEIVED A CALL FROM JOE CLAIMING TO BE A MANAGER FROM THE WAREHOUSE OFFERING TO FILE A COMPLAINT ON MY BEHALF. MY DAUGHTER SHOULD'VE TAKEN IT AS AN INDICATION SOMETHING WAS WRONG WHEN THE DELIVERY GUYS OFFERED SEVERAL TIMES TO PUT THE BED TOGETHER AND WARNED WE WILL BE CALLING THE STORE IF ANY ISSUES ARISE. JOE, IF THAT'S HIS REAL NAME, IS A LIAR, THEIF, SCAMMER, DRUNK AND PROBABLY A JUNKY WITH MULTIPLE PERSONALITIES WHO PURSUED TO PUBLICLY HUMILIATE ME. THIS PLACE NEEDS TO BE SHUT DOWN BUT NOT BEFORE I GET WHAT THE GOVERNMENT PAID FOR ME TO HAVE; A BED. I FOUND EVERYTHING LESS EXPENSIVE IN ASHLEY'S, HARLEM FURNITURE, WAYFAIR AND AMAZON WHERE CUSTOMER SERVICE IS PRIORITY, GO WHERE YOUR BUSINESS IS APPRECIATED.
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April 2022 by Audreyanna Mclean
Delivered a torn box spring to me still waiting for the change bought a dresser 1 week later it’s peeling
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January 2022 by Amber
Lied about all the prices, wasn't familiar with the furniture in his own store, treated me like I was bothering him, argued with previous customers on the phone who were complaining about damaged furniture, barely paid attention to mw, was rude, didn't war a mask and was coughing. I can go on and on. I'm so happy I didnt spend a cent here.
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September 2021 by Jenny Su
I am very pleased with the service. Walked in and had a same day delivery ~~ definitely wonderful customer service~ the lady in store was very helpful ~ my son is very happy with new bed!
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February 2021 by Amber O
Lied about all the prices, wasn't familiar with the furniture in his own store, treated me like I was bothering him, argued with previous customers on the phone who were complaining about damaged furniture, barely paid attention to mw, was rude, didn't war a mask and was coughing. I can go on and on. I'm so happy I didnt spend a cent here.
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January 2021 by Ala Kasaji
Best store ever
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December 2020 by Kymm Rowe
These people are a binch of scammer, liar and unprofessional!!!
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December 2019 by Kay Mac
They told me my delivery would arrive some time after 1pm I called around 4pm they said it's on the truck i called back around 6 pm they said I'll get to before 8pm........ it's now 9pm still nothing.
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November 2019 by Pansy Thomas
They workers had a kind of lazy attitude,i felt like my money was not good for them...Their customer service do need some revamping...
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May 2019 by Nnenna Kalu
It's very unfortunate that Google doesn't allow you to give 0 ratings. This establishment gets a 0/5 stars from me, so please disregard the fact that you're seeing 1 star. If you need any peice of furniture or a mattress, do yourself a favor and look else where. These people are scammers. Beware! Carlos is a scammer and so is his nasty manager! They sent me a mattress I didn't order. The mattress I tried out in the store was firm. When I called the store and informed them that I got something soft and completely different, I was told that there's nothing they can do because it's the same bed. How can I pay for something I didn't want??? I knew I wanted a firm mattress for my back and got something soft! Something I didn't order! They refuse to give my money back and told me it was too bad that it was what I ordered. Then they called the police! Ha! Okay let them come! Let's talk about how nasty and disgusting the manager was! He told me to look at the camera, smile, and wave. How professional is that? What type of management is that? Don't ever come here. If you have money to throw away come here! Again BEWARE!!!
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April 2018 by Lady Unique
They are all liars from Carlos the sales person to Ala the supposed owner... They distorted my house after delivery, Carlos even came out of pocket to fix his error of sending someone he didn't know into our home to remove furniture from our apartment. Then was asking Ala who can assist he said sue Carlos he doesn't have nothing to do with Carlos sending strangers into our home or damaging the boiler,light or doors in the apartment. Save your money and time and don't deal with these scam artists!
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September 2017 by The Realist Michelangelo
What the shell smh this place told me they would deliver my dresser on Sat at 12. I called them and they told me they should get there by 1 didn't get here till 4! And the dresser had a hole in the back. I definitely do not recommend this place trust me. Don't waste your green here, use it on Pizza
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June 2017 by Lion Music
Good Customer service only when your buying. after you pay for your funiture they Dont care. if you get your stuff Or not. they sent me the wrong mattres twice. they even sent me a display mattress and I had to return it. once they get paid they dont care. now i have to deal with a bunch of b.s for them to return the money. its like now no one is resonsible. oh and forget about the return fee 😤 but im not going to get into that.....!!!!!!!! Waste of time and money ðŸ˜ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜ 😠ðŸ˜
