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June 2023 by Anita Lawrence
Horrible customer service. Racist and Rude employees. Made up fees that aren’t followed by any other Metro stores/retailers and or the company.
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December 2022 by Bernice Anglin
They’re ripped off I bought a phone and in 3 months the phone is no good……. I’m with mertro pcs for over 4 years and this store is the worst phone store …… people don’t go there……
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June 2022 by Lupertia Sampson
Great customer service
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March 2022 by Loraine Campbell
Have a real bad experience at Metro by tmobile. Customer service etiquette demonstrated was extremely poor. My phone is broken paid bill 2 days before it broke. Went to store this past Saturday and Rep told "not his fault I choose to have a non working phone" and I have to still pay bill on the 16th.
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January 2021 by Agueda B.
I went to this T-Mobile location and omg. The service was awesome. Jason and Nina are the real ones. God bless these kids. Wow. Excellent customer service.
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June 2020 by Charina S.
Have gone to this T-Mobile location a couple times. I went this past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!
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February 2020 by Zing enterpriseinc
thank you for the service
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February 2020 by Sonakshi Kochar
Courteous & helpful staff . Gave me such an amazing deal on iPhone !
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February 2020 by Ishan Relhan
Great service
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December 2019 by Audrey Williams
Shopping experciece was very good..
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November 2019 by Moonsammy Perumal
Excellent service. Courteous and knowledgeable.
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September 2019 by Blessy Bekoe
They are fraudsters!!!!!they sweet talk you to buying fake phones which never works and after taking your money, it's hell.please!!! save yourself and your money.Dont fall into their trap.i had to learn the hard way.
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August 2019 by josh grant
i wish i could give zero stars the one star was required. the service was horrible i dont know if the girl with the giant nose is the store manager or a regular employee but wants to make it known shes the alpha employee i walk in and theres no greeting shes on her phone ignores me completely even when i greeted her and asked her if she could assist me. when she finally acknowledges me shes very rude and shes facetiming on her phone while shes "assisting" me doesnt even hear half of the things im asking her never again coming to this place i dont know what type of low end budget store this is but they need to go !!!!!!! and the phones she showed were all used not new box wasnt even sealed and when i ask her she says theyre new again the worst experience ever
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July 2017 by Erotic Chick
They are literally ripping people off!!! Selling products for 300% more than their cost!!! Buyer beware, check products on google for prices first because they won't refund your money either!!!!
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January 2017 by R Olivier Zabramba
Their return policy sucks
