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July 2024 by roberto roman
Jason G. was very helpful today 10/10
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July 2024 by Michelle Stewart
These sales representative are the best,they knowledgeable super helpful and courteous
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July 2024 by Sonia Reid
Great customer service Alex is extremely helpful
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July 2024 by Matt Donmez
Fast service
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February 2023 by Elizabeth Crosby
Felicia and Juan did an amazing job providing customer service. Felicia was very knowledgeable on TMobile's product knowledge. They both made me feel very welcome. I will be returning for excellent service.
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February 2023 by josian tavarez
Good service
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March 2021 by Just Novu
The person we talked to about getting new phones and numbers did everything quick and easy. No hassle whatsoever
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February 2021 by sherlene williams
This guy is the best he take time out with you ?
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January 2021 by Agueda B.
I went to this T-Mobile location and omg. The service was awesome. Jason and Nina are the real ones. God bless these kids. Wow. Excellent customer service.
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October 2020 by Rashad Alawi
Greatest Metro store in the Bronx
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June 2020 by Charina S.
Have gone to this T-Mobile location a couple times. I went this past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!
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June 2018 by S- Nation
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