Macy's, a renowned department store since 1858, has a strong presence with over 740 locations and a robust online platform. The store offers a selection of popular fashion brands, including Ralph Lauren, Calvin Klein, and Estee Lauder, along with housewares, gifts, and furniture in select locations. Reviews highlight the quality of customer service, particularly in the perfume department, where staff are described as nice, educated, and courteous. However, some customers express disappointment with the store's current offerings, noting a lack of variety in children's clothing and a decline in quality compared to past experiences. While some locations, like Herald Square, are praised for cleanliness and organization, others feel limited in options and style. Overall, Macy's provides a mix of positive shopping experiences and areas for improvement.
Collections of different brand’s products. Products are very authentic and quality is good. The customer service is good enough. However, lack of representatives compared to the size of the store.
October 2024
Great variety of products in a place without much presence of people, you can buy with peace of mind.
May 2024
I walked inside of the store, looked at one item, saw the pricetag, and realized this is sort of department store is out of my fiscal means. I walked out very quickly.
