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December 2023 by Jay R.
Do not use this company. They are thieves. They moved us from our apartment to a house and stole our Xbox. Play station. Games and controllers and a daughter’s red crayon bank.
When we attempted help from the company they said they don’t know what we are talking about and admitted at least one of the movers had been in prison. I am not judging anyone but clearly they employed unethical people who steal.
We didn’t know about it and gave all 3 movers big tips and they happily accepted. If you are considering this company think twice unless you don’t care if they steal your things.
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August 2020 by J. H. (Polo)
I went to work for this company for one day and never got paid. They didn't even have the nerve to send check by mail.
Why would I make this up.. And you have my records you luckly didn't go further with this action. To owner..
Learn to know your employees. D
A
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December 2019 by J.A H
I went to work for this company for one day and never got paid. They didn't even have the nerve to send check by mail.Why would I make this up.. And you have my records you luckly didn't go further with this action. To owner..Learn to know your employees. DA
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November 2019 by Amado Lopez
I went to work for this company for one day and never got paid. They didn't even have the nerve to send check by mail.
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September 2018 by Veronica G.
Too bad Yelp doesn't have a "flag unethical business" button. I am not sure how this company is still in business. DO NOT hire them, save yourself the burden. Here is my story: Reached out for quotes to move 2 apartments worth of furniture from NY to LA and Key Moving was the cheapest (they do say you get what you pay for). Initially spoke to someone named Rachel who was pretty responsive, up until receiving my deposit. When I had 2 weeks left till my move, I couldn't reach Rachel and had a hard time reaching anyone. Finally after weeks of unanswered emails, I called the office and spoke to Linda, the manager who apologized for on Rachel's behalf and continue to try to help me. I was originally quoted $4.50 per C.F but when I sent Linda my initial inventory she sent me an invoice at $6.75 per C.F. I asked why the rate went up and was told it was because I did not meet the minimum. NO WHERE in their contract does it say rates will change if you don't meet the minimum. At this point I was already annoyed but decided it would be fine since I had more inventory to update and was told that when I add the rest, the rate would go back down. After I sent my final inventory count, the rate did drop back to $4.50 as promised...HOWEVER, Key Moving them outsourced my move to a company called Roadway Movers. This was also not disclosed anywhere in their contract. On the day of my move, Roadway Moving showed up. This is a whole other review I need to write but the nightmare started here...my stuff was picked up and within a week I received an invoice from Roadway with a number that was 30% more than what was promised ans signed for my Key Moving. I had to call Roadway and fight with them only to have them tell me that this was the contract that Key Moving sent and the rate was $6.75 per C.F. I told them this was a mistake and that the last invoice from Key Moving was for 4.50, but they told me they needed Key Moving to validate this. I spent the next 2 days on the phone trying to reach Key Moving. I have never in my life experienced customer service like this. I called the first time and spoke to a customer service rep named Jake. I explained to him the issue and he told me he needs to transfer me to his sales manager. I told him that all I needed him to do was to stay on the line while I 3-way Roadway so that he can confirm the correct rate. By the time the 3-way call connected, Jake dropped off the line. I then spent 30m trying to call back and no one answered the phone. Eventually, after an hour or so, I called and the phone was answered by someone named Chris. The conversation went as follows: Me: Hi, I need help resolving this issue. I need you guys to please 3-way roadway to tell them the correct rate. Chris: You have to pay whatever they are telling you to pay Me: What do you mean? You guys sent them the incorrect invoice and now I am responsible? I am not paying this, you guys need to resolve this as you are the ones who outsourced this move Chris: You have to pay whatever they are telling you to pay. I can't help you. Me: Do you even have my file up? Do you know who I am? Chris: I have no way of pulling up your file, I can't help you Me: You're the sales manager? Chris: I have no way of helping you This person should be FIRED. If I owned a company and found out my "sales manager" spoke to a customer like this, he would be out of a job. I managed to then get back through to Roadway and begged them to call Key Moving to resolve the issue. They finally got in touch and Key Moving did after all confirm that they sent them the wrong invoice. This company should be ashamed of itself. The WORST customer service ever. They do not deserve your business and should be shut down for unethical behavior and attempted breach of contract. I moved cross country with 2 animals, my parents and my family, bought a condo, packed...and the most stressful thing I had to go through, was dealing with Key Storage.
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August 2018 by Angela Nedd
I recently hired these guys to help me move from Long Island to Upstate and they did an awesome job. Everyone was so professional especially Casey in the office and the moving guys were nice and made sure everything went well and smoothly. Would definitely recommend them for anyone moving.
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August 2018 by CJ Bown
Worst experience we have ever had. We are an experienced moving family and we have never been treated the way we were or had as much broken as we did.
We were quoted $5000, and AFTER all our belongings were in their possession, the total was changed to $8000.
The day of delivery the semi driver claimed he couldn't make the turn onto our street [it is a normal width residential neighborhood where we have seen [and have pictures of] other semi's driving. Because the driver chose not to make it down our street, we were charged an additional $2000 for them to get a Uhaul [I talked with the Uhaul owner, he said he charged them $50], and shuttle our belongings 0.1 miles to our house from a parking lot nearby.
Once all of our belongings were delivered we found an EXTRAORDINARY amount of damage, and have just filed a $6000+ damage claim.
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August 2018 by Jonathan Geiger
Hiring this moving company was the absolute worst decision that my family has ever made, and we used 4 different ones in the past. They hire pieces of trash that steal your personal belongings before the truck even arrives at the destination. I had a 50 inch Sony TV that I saw loaded into the truck when my family and I made a big move to Florida. When the truck arrived our 1200$ TV was gone, along with 4 chairs..The compensation they offeres didn't even make the cost of one chair... Beware of this company, they are thieves .
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August 2018 by Ashley Smith
First they broke my parents fence when they left and didnt offer reimbursment (my mother videotaped it all happening as well) They arrived over a month later than they promised(2 months total). They unpacked my boxes as well as other people's boxes on the street in puddles. They dropped a crystal lamp in the street in front of me and ignored me when I told them they shattered it. 4 lamps all broken. Mold on all of my clothing and all boxes were damp and coming apart. I also was left with other people's things. They tacked on charges 3 times almost doubling the cost telling me my final payment had to be in cash. I was then asked to rate them while the man stood over me and watched. I put down excellent ONLY because I felt like I was being loomed over and I'm generally a passive person. It was very awkward.
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August 2018 by Teri Sanders
Casey ay Key Moving is a bit of a moron. First, he called the wrong day to confirm the on-site estimate. I agreed we could do it the day he called, instead of the scheduled day. Then, he complained about the time. We discussed 3pm-4pm, I asked if he could do 5pm. He said he couldn't because he was too worried about adding an hour to his work schedule. Not something the customer should have to worry about. I mentioned this and he hung-up. DO NOT USE!!! Unprofessional and stressful not something you need when moving!
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April 2018 by Jim McCabe
This is the worst moving company possible. They moved me 2 years ago and I'm still mad. They were a month late. Delivered with only driver and one helper. Lost several boxes on the way. Driver was a lazy piece of s**t. I hate key moving.
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March 2018 by Lori Krane
Key Moving helped me with a difficult move to a hard-to-reach house which included detours due to post-storm road closures and a long and narrow driveway. The three men were always patient, courteous, helpful and willing to go that extra mile. They were also in ingenious when it came to disassembling and reassembling furniture, removing doors and putting them back on, etc. I highly recommend Key Moving.
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March 2018 by PJ R.
Key Moving helped me with a recent move. I would like to praise the movers, office staff and the sales rep for an overall great experience. I contacted 4 local companies for a move within the City. I had 3 companies come over (as I highly recommend) - my hope was to have no surprises, no last minute changes - what you see is that I need to move. I received only 2 firm quotes (the 3rd company mentioned that even if their quote is titled "Binding" they still have some room to play. I thought this was maybe true but not necessary in my Case).  Key Moving representative Danny was on time and very knowledgeable. He explained to me when and what will happen in each step of the way. I heard and read lots of horror stories of price changes, delays, damages and what not. I wanted to leave no stone un-turned. I chose Key Moving as I simply felt that their attention to details and input was truly genuine.  My later conversations were with Scott Coleman at the office who also was friendly, courteous and had lots of insight and suggestions which I thought were really nice and to the point. I received a call from the office confirming the moving times and details. The crew showed up on time and really took good care of my goods. The crew was fast and helpful. They kept asking me to "be careful please" as they were lifting and moving my bed, sofas and dresser away..... J . All items arrived in perfect condition and on time.  This was a great experience and by far not anything as I feared. I will recommend Key Moving to all for quality service.
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March 2018 by Kristin I.
I had a very last minute, potentially super stressful move, but, thanks to Key Moving, it was actually a totally pleasurable, speedy experience. (Really!) Pedro and his crew arrived promptly and worked with a speed and efficiency I truly appreciated. They went above and beyond to help with everything I asked, and kept costs low by working so hard and so quickly. All in all, the move cost hundreds less than I'd anticipated (based on how much stuff I had!) because of how well they worked. I would highly recommend Key Moving, and, while I don't plan on moving again any time soon, I know that, when/if I do, I will be calling Key.
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February 2018 by Lucille Roberts
I hired this company to move my things from storage unit to Florida there was so much of my things I never received so many things, I have taken it as a lesson learned ! Would not recommend these movers! Forward moving
