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February 2024 by Cassandra Gibson
I been a loyal customer with J & Santana Auto Repair for many years and they have been absolutely AMAZING. They always do great work on my car and I recommend people to them
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February 2024 by Samy Daldoul
Warning! THINK TWICE BEFORE YOU COME HERE, personal experience below :If there were 0 stars I would give.Vivian was very disrespectful and threatening.I was SHOCKED!!all the other guys were nice.I paid for a service that i have never received.They keep saying fake promising about a part being delivered a certain time and date and every-time I go they tell me it’s not available yet.Vivian has forced me to have a refund against my will.Please do not ever come service your car here.
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January 2024 by Tom Adriana Arianna Christian Feliciano
I'm very appreciative too J & Santana repair for taken care of my family and I with are car troubles. I've been there 3 times and they've took care of me with honest diagnosis and repair options. Isaiah (I believe his name is) is the man, total gentleman and professional.
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November 2023 by Anyeliza Fortunato
I’m so grateful to be able to say that I know a spot where I can take my car for repairs and for advice before I take it to anyone else if I have too.Everyone in there is cool and they do a fantastic job AND VIVIAN IS BEST!BRING YOUR CAR TO VIVIAN before you take it anywhere else. TRUST ME. I had to learn that the hard way .
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September 2023 by Elijah Stukes
Best mechanics in the Bronx. Family atmosphereVery knowledgeable on all types of vehicles, prices are very reasonable
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September 2023 by Randel Stubbs
I was introduced to J @ Santana through a coworker.I had a regular mechanic who I had been dealing with for several years but had a recurring mechanical problem that was ongoing for two years.J & Santana was patient, upfront and professional. I was I informed of what would be the order of operations, when I will be contacted, what would be the corrective measure, the cost, and the time for pickup.All went according to plan. Then subsequently another issue arose within a few months stemming from the previously resolved issue. I contacted the shop again, and the issue was resolved without cost because it was within the warranty period.Again, all was handled with professionalism and superb customer service. J & Santana has gained a new, satisfied customer.
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September 2023 by Christopher Velasquez
Honestly one of the best shops, I love that its by appointment excellent communication everyone is super friendly, Ive gone for my fan, breaks and yearly inspections
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July 2023 by Raldy Rosado
Claim to do inspections but have no inspection stickers available. Spoke to some locals apparently they have a pattern of this.. Waste of time
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July 2023 by Yesenia Martinez
Viviana and her team are absolutely amazing. Excellent customer service, affordable pricing and very knowledgeable professionals. Santana is our beloved automotive shop in the South Bronx. The shop is a community staple. I highly recommend this shop .Service: General repairs & maintenance
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March 2023 by Jonathan Oquendo
I’ve been bringing my car here since 2019. The only shop I feel comfortable leaving my car with. The entire staff is AMAZING. The work performance is great, everyone work sufficient to make sure your car is ready in a timely fashion. I highly recommend, and they will always have business from me. Thank you Santana auto.Services: Brakes
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February 2023 by Steven Vessella
This is the Four Seasons of auto body shops, and that is not an understatement. You will feel loved by the high quality of service and care that is provided. Every time I bring them my car, I am impressed by how courteous, welcoming and professional each team member is. It really is a world-class operation every time that I go.Services: Tire rotations
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January 2023 by Steven E.
They helped me with a no start issue and were extremely accommodating. Super nice staff and will always go to them for work needed!
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November 2022 by Travis Reinhardt
Not going back. They do not check there work after completing jobs. And there prices are way to high for bad work
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November 2022 by Mike McFadden
Horrible experience. Dishonest and tried to fleece me when I brought my car in for inspection. Gave me a laundry list of expensive repairs needed to pass inspection and used high pressure tactics to try and convince me to have them done. I refused, knowing they were trying to pull a fast one on me. They even removed my still valid inspection sticker before I left, saying they were required to. Completely ridiculous. Took it to the dealer after and the car passed inspection without question. Avoid this shop at all costs.
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October 2022 by Douglas Knepper
I brought my car here about 3 weeks ago. Brought it on a Monday, gave them full list of what work I needed done (3 things), as well as a new inspection. We can work on it 8am Thursday, they say. It's a day after my inspection expires, but sure, okay. Bring it right on time Thursday, the lady gives me the runaround. We just ran out of inspection stickers, she says. Well, please just do the work I requested and we can worry about the sticker later. No, we're not gonna do the work. What was the point of scheduling the service/work, I ask. No response. Gee, thanks...Service: General repairs & maintenance
