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January 2024 by Anne Shemer
The movers arrived on time , they were efficient, quick , pleasant. Jose The leader of the team , was very competent and got everything done in a timely fashion. We could not have been more pleased. We would certainly recommend Jose and flat rate to any other people needing a mover.
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January 2024 by Nora Minno Altchech
Fantastic experience with Flat Rate from start to finish. Lewis, who helped me estimate my move needs was thorough and knowledgeable and was always available for any questions I had. Then Marco and his moving team were on time, professional, very kind, and went above and beyond to make our move seamless. I was so impressed with how quickly they moved and they got everything to my new home safely and in one piece! I got 3 quotes for my move and Flat Rate was right in the middle. I’m so glad we went with them because they took the stress out of moving day!
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January 2024 by Sam H
Nice guys who moved me, but their customer service is HORRENDOUS. they have not been responsive or receptive to my concerns. Despite me following up with them trying to schedule a conversation, they have been evasive. My kitchen was packed horribly, my bed was not re-assembled properly, and the company was not (and have not been) communicative. Those are my three top concerns.Overall, it did not feel like working with a professional move company. I should have known when they were quoting me a ridiculous amount for an in-state move and then gave me discounts to make it reasonable.UPDATE: customer service reached out via telephone. Claimed to have needed a break and been busy. Sent a carpenter to fix the bed who even said it was reassembled poorly. The customer service rep reached back out and when I complained that it was unsafe for me to have slept on a broken bed, he stopped responding. I followed up via phone to no avail. Overall AVOID this company!
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January 2024 by Tracy Joseph
I needed movers super fast because of a flood at my storage and I called Flat Rate Moving because I had used them previously. Dejon helped me set it up and was able to schedule it for the next day!Even with the rush, Dejon worked within my budget and everything went amazingly well! The guys were super professional!I told the guy that worked stacking everything in the truck he was Jenga because he did an amazing job organizing and stacking all my boxes and bins!I completely felt like the guys took care of my belongings and even though they were moving boxes that were already packed and didn’t know what was inside, they handled everything with care!Thank you for helping me!
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January 2024 by Lisa Arbetter
Thank you, FlatRate, for making my move go so smoothly. Abdul, the foreman, is a true leader. His team worked well together. Even toward the end of the move, which had them schlepping heavy furniture up three flights of steps, they maintained their good humor and professional attitudes. George, who coordinated my move, was aIso a pleasure to deal with. He returned messages and answered questions quickly, and he made sure that any concerns I had were addressed. I have used FlatRate multiple times, and this is exactly why. They really handle everything with care.
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December 2023 by J. Montague
Absolutely amazing. They showed up early and throughout the process, kept checking with me to see if I was satisfied. This is my second move with FlateRate and they were kind, professional and efficient.
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December 2023 by Lizette
The Flat Rate team of Daniel Vega and 2 other men, were top notch! They got to my home a bit early, were very polite. And packed and handled my things with great care. I would most definitely use them again and I highly recommend them. But I'm exhausted from packing so I won't be doing this again anytime soon!!
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December 2023 by Michael Combs
Fantastic movers! I had them move an entire medical office. The price was great and the service was phenomenal.Notable Aspects: Professional, effective, efficient, and kind.Milanko was incredibly helpful, and went above and beyond! I will use them again!
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December 2023 by Aracelis Nunez
From my first contact with Flat rate I received outstanding service. The process was quick and smooth. There was constant contact to make sure I was ok or had additional need or needed to make changes to the original quote. The movers Jose and helpers were very professional, took very good care of our furnitures from beginning to end. I would definitely recommend their service to family and friends.
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December 2023 by Chelsea Pathiakis
Jonathan and Henry were incredible! They took extremely good care of my furniture and (many!) boxes, and every single item made it to my new apartment safe and sound. I was so impressed with their professionalism and expertise. I will definitely be recommending FlatRate to friends and family!
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September 2023 by Sarah Kumar
I moved yesterday and Flat Rate did an amazing job. They showed up on time, were super professional and pleasant, and took really good care of my stuff. Most of my furniture is mirrored and breakable so I paid for some extra insurance, but they wrapped and padded everything nicely and were super careful so nothing was damaged. My huge 75 inch tv was handled with care. They took my suede tufted storage bed apart and put it back together. And they also didn’t bother me when I had a some boxes my family was still packing while they were there (even though that was probably inconvenient for them). I had so much stuff to move because I really outgrew my old apartment, and they brought enough people to get it done promptly. It took them about 3 hours to move out and 3 hours to move in, which is exactly on schedule. Flat Rate was sooo worth it because they really lowered my stress levels and took care of everything. I have had really bad experiences with other movers in the past so I was dreading this day, but I ended up having such a good experience with Flat Rate that I will continue to use Flat Rate for any future move and recommend it to all my friends and family!
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August 2023 by Anthony F
Professional crew with premium service and 2 trucks and 7 movers.Nothing damaged in a 4 bedroom move an hour away.Second time customer.Will use again and recommend to friends and family.Thanks for excellent service.
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August 2023 by Julie C
Excellent move from 4 Story walk up in UWS. The team could not have been more careful or easy to work with. Highly recommend.
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August 2023 by Viraj D
The company was great to deal with. They wanted to ensure my business and went above and beyond to do so. The initial call with ******** went well to get a clear sense of the items which would be moved. Then, the movers - **** and his team - arrived early, and finished well before their estimated time. Additionally, they took care to wrap and secure all items and did not sacrifice safety for efficiency. I would highly recommend their service!
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August 2023 by Lora M
Flat Rate Movers has handled six moves for me over 25 years. Every experience has been a positive one, including my most recent move last week. The scheduling team is helpful and communicative. The moving team was professional, polite, careful with my belongings, and efficient. Highly recommend.
