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November 2023 by Melissa C.
Very disorganized in the way they do deals. Vehicle came missing several items. Overall not happy with the way they do business. Won't be using them in the future nor recommending them. I have never had to chase or waste my time with a dealer the way i did with them.
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November 2023 by Crystal J.
I purchased a car and was contacted by the dealership that it was the wrong one so they had tj switch it out. The one then switched it to does not work and I'm unable to contact anyone to assist me.
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October 2023 by Necz M.
If I could give this place a zero I would. I made an appointment on a Friday to go test drive a vehicle that was posted on their site. My appointment was for that Sunday. The same Friday a rep contacted me to confirm my appointment, emailed me a confirmation and did a follow up call on Saturday to make sure I was coming. When I showed up on Sunday the sales associate tells me "SORRY, THE VEHICLE WAS SOLD 3 DAYS AGO." I drove an hour and a half to get to this place with the intention of making a purchase and the vehicle had already been sold ON THURSDAY even before the test drive appointment was ever made. Maybe this is their way of getting people into the lot to pitch some garbage sale. The manager, I believe his name is Shawn didn't even have the courtesy to step out of his office to apologize for wasting my time. Do not do business in this place. Very unprofessional.
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October 2023 by Cmc S.
I got a car 2020 grand Cherokee from here just over a year ago. I already had to get one daytime running light fixed make in march. Now just months later I had to return because the other daytime running light is out. At the time of replacing the 1st light they did not tell me anything else was wrong. No other issues. Now I've have the car for 14 mons and everything thing is wrong. And I'm a single female and don't know anything about cars btw....... My tires don't match I never knew, I need rear brakes n rotors my gear shift is broken and I can honestly say it's been like that since day one. And that's why I didn't know to think it was a problem. But now of course I'm out of warranty. Sold me a damn lemon..... I WOULD NOT RECOMMEND THIS PLACE TO ANYONE
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September 2023 by Jeff C.
This is the worst service department I've ever used. Save your time and go elsewhere. It does not seem like anyone knows what they are doing.
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July 2023 by Douglas C.
To whom it may concern,Experience 1 : Growing up in the area as a kid, I always remember seeing all the nice cars on the Eastchester dodge lot. Here I am 20+ years later owning my first jeep. My jeep eventually encountered some electrical problems in January ofd 2023. At the time of service, I do remember walking around the lot with one sales rep, and he eventually began to possibly show us cars and maybe get us into something new. A car is not a decision you instantly make, especially when you are coming in for a repair, however we took a chance because the service department stated that to fix my car would be $2,500.00 in which that's close to a downpayment on a new car. One thing that stood out to me was when it was time to speak to a finance manager. Charles Stanley, who still is employment there came over and stated to us that he was a dealer manager, or someone of certain power, where he needed to know if we were really serious because he doesn't want to go through the whole process if its not needed. That was very reassuring especially later finding out that he is only a product specialist. This means I was already not being taken serious because a person who couldn't even do the job was sent over to me.Experience 2 : Saturday July 15, my boyfriend and I came into your dealership because we were considering condensing from one car to two cars. At the time I still had my jeep with a remaining balance of $14,0073.00 attached to it, and my boyfriend bought in his Nissan Altima that was fully paid off. We began to browse the lot and Antonio approached us. To be completely transparent, he was the nicest Sales rep there is. He does his job, which their only job is to get you in a car, but the real question is would this have been the car of choice if they were more diligent with you as a human. With the help of Antonio we continue browsing the lot. My boyfriend and I were mostly interested in Durangos being that their price points were roughly around $40k. We saw about 3 sitting on the lot in which we took interest. One green one, that had a cracked windshield, beat up seats, and scratches. One Grey one that was a 2020 being sold for $40K but had about 60K miles on it, and then the one we selected which was the billet metallic version going for $40k and had 27k miles on it. Before purchasing or anything we questioned the evident damage to the vehicle. (Images will be attached below) Antonio promised that he could fix a few concerns being, A recall from Feb 2023, key scratches, passenger door handle cover, additional key fob, and a missing rear driver floor mat. Antonio promised that all these issues if we could move forward with purchasing the car. Already roughly 3 hours have passed. Antonio then took our keys to have both of our vehicles appraised, and then to take us on a test drive. My boyfriend and I loved the car and we wanted to proceed. Fast forward to now we are inside, and Antonio said he will begin to have the car detailed and cleaned. We than begin to fill out intake forms asking for regular information, I presume for a pre-approval in which we were approved. There was this paper that Antonio showed us stated that with our trade ins and with no downpayment our car payment would be roughly around $730-768. We said okay. Antonio said let me get my finance manager. When the finance manager came over he just came and introduced himself and looked at us as if he did not know why he came over to us, in which he didn't. My boyfriend and I stated we were interested in the finance amount because we were told we were approved. Next he says ok, follow me into my office. This was the first red flag, because he was unprepared and unprofessional. We then sat in the office and his phone rings, making a joke he stated "I don't know why people are calling me when I'm at work, knowing that I'm at work." And he still proceeds to answer the personal call. After his conversation now he begins to type information in the computer and hands us an iPad and steps out of the room and tells
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May 2023 by Dina F.
Sean Beltran went above and beyond to get me my truck as usual I am a loyal customer at Eastchester and will continue to be! Sean the manager as well as Darius are also involved to help you get what you need the staff at this dealership treat you like family there's no bs with this group of guys they truly want to get you into what you want without any gimmicks!!Love this place
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February 2023 by Adriana T.
I've been looking for a particular used car for months. I saw Eastchester had what i was looking for and decided to take a chance and avoid the reviews i've been reading. HUGE mistake. I took a test drive in the vehicle and i liked it and wanted to get pricing. I was told i'd get final numbers by the end of the day. So, I left a $500 deposit on the vehicle i wanted and i was told it is refundable. I didn't get the pricing and payment breakdown til the next day. But, once i looked at it, i learned real quick why this dealer has AWFUL reviews To my surprise, an extra $4k was worked into the deal. Approximately $2400 in "repairs" done to the vehicle and $2000+ in a "luxury car tax". When i asked my sales representative what this was about, she told me the car was serviced at another dealership and basically they wanted to be reimbursed for those repairs. ABSOLUTELY not. I'm in the car industry. I knew that bill wld be impossible unless there was a huge problem. AND i read into this "luxury car tax" NY has. It only applies to luxury vehicles that are over $60k. The car i was looking at wasn't even close to that. So, i asked for work orders to back up the $2400 repair fee. I was told a manager had that information and he'd call me. The manager was a typical used car sales man. He didn't even know why he called me when i answered. Told me his name was Lemar. He was super unprofessional and brash. I cld barely get 1 word in. All i wanted was honesty and service records to account for this $2400 cost on my deal. He told me i was given the wrong information. All service work was done IN HOUSE and he just arbitrarily came up with a number. "oh. i just usually put $1000 in for touch up paint or repairs. the rest is for liquids added to car". which i found ridiculous. then, when i was getting frustrated with how the call was going, he says to me, "why you getting mad? are you getting mad at me cause i'm trying to be honest?" Idk why i didn't tell him he just lost the sale right there. The call ended that he was printing me out the service records and i'll get a copy. he also worked out a better "deal" for me. I never got the service records. The luxury car tax was taken off. But, the magic $2400 repair was staying on the bill. Needless to say, i did not get the car. Now, i can't reach my sales person to get my $500 back after calls and texts! Avoid this place at all costs!
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December 2022 by Karen W.
This dealer is a stereotypical used car dealer - full of lies. I went in and shook hands with the salesperson on the online list price plus dmv fees, then went back the next day to pick up the vehicle and sign the paperwork. When I met with financing, they added 7k to the price - seven thousand - laughable.Finance brought the salesperson back in and we all agreed that the original conversation happened but they continually cried that the dealer would lose money if they honoring the agreed upon price. After negotiating we met on a price in the middle. I received no additional car or service, just had to pay a higher price than they listed it for.Sales also claimed they work with lots of banks and you can choose your financing, but finance just automatically gives you the highest APR and "can't go back". Don't listen to the list prices, don't listen to the salesperson - all lies.TL;DR - If you don't mind arguing with a finance person for hours, then by all means, go to Eastchester, otherwise save your time and energy for folks who honor their pricing.
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October 2022 by T G.
The leasing side is 5 stars. The service side has gone down from 5 stars to 2. Last year I had a great experience w my 1st year service oil change etc checkup. This year, I'm hit with a coolant and brake fluid/brake fluid charge. - obviously I have realized that the service department doesn't top off the levels and they want you to be below so they can charge you $300 a piece for everything when it goes way below. I am Very disappointed, and I will only use them for what is included within oil change service and nothing more in the future. The leasing side is still 5 stars but the service department side drops down to 2 stars because they don't top off fluids.
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October 2022 by Lydell Capers
They are happy & enthusiastic to work with you up until they get a payment or have almost completed the sale. My wife bought a car which ended up having a major water hose leak. It starting a couple days after she bought the car. The sales people & the mechanics were in on it together in having us run back & forth between departments to avoid having to fix it. My wife was even told that she would have to fix it herself.The sales people that never left our sides when trying to get us to buy, suddenly stopped showing up to work, or was always at lunch. The mechanics department were very rude, they also left other customers Around & myself standing around instead of helping customers. They pretended as if the sales department never spoke to them about the repairs, they also refused to give us the paperwork for the repairs once it was done. Save your time & money by shopping somewhere else. I had about Four to five more friends Who wanted to buy a car, There is no way I would allow anyone to buy a car from this place!
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October 2022 by Evelyn Ramos
We entered the Eastchester dealership we were greeted by a young man named Kevin. We told him what we were looking for he took care of us and we were able to leave with a car the same day Thank you Kevin, I recommend this dealership to anyone looking for a vehicle.
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October 2022 by Osiris & Maria Rosario
Our vehicle has been in/out of service with Eastchester Chrysler Jeep Dodge Ram for an unresolved electronic malfunction since 8/9/21 - the entire electrical system goes haywire rendering the vehicle un-drivable. They have returned the vehicle to us several times claiming it to be fixed only to have it malfunction on the road and requiring us to have it towed back to them. This last attempt to repair - the vehicle has been in their care since 9/27/21 - over two months and counting. They make a bad situation worse by not following through on their commitments and not responding to calls or emails. Their Service Department clearly fails to meet the customer's expectation in terms of service quality and responsiveness resulting in a very poor customer experience. NOTE, IF THEY RESPOND TO THIS NEGATIVE REVIEW, DON'T BELIEVE IT - IT'S A TEMPLATE RESPONSE AND IT'S BASELESS. THEY JUST WANT TO APPEAR LIKE THEY ARE HELPING AND THEY'RE NOT - THEIR TEMPLATE RESPONSE IS FOR YOUR "REVIEWING" PLEASURE. NOTHING MORE. #eastchestercjd #Chrysler #Pacifica #ChryslerPacifica #nhtsagov #WCBSTV #CBS2 #CBSNewYork #nytimes #NBC4NY #FOX5NY #PIX11NEWS #ABC7NY #mylifematters #Stellantis
