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February 2024 by PF
So my insurance company booked DART TOW TRUCKING company through Road Side Assistance to give me a flat bed to pick my car up, they told us 90mins we would be picked up. We were told there was an out of pocket expense that we had to pay which was $50 for 2miles extra. When we call DART TOW COMPANY to confirm the truck we were told 90mins wait time for the service. We spoke to the FEMALE night dispatcher who was working on 02/06/24 to 02/07/24 firstly her whole attitude was very bothered and disrespectful, she was snappy and extremely unprofessional she was so heated and demanded $50 upfront, which we had no issue paying, but because we asked about the distance and the rate she got in her feelings. Based on her behavior its clear to assume that it seems they hustle the customers at nights, chances are no cash collected at night goes into the bosses pocket, So because we asked a few questions the sensitive female canceled the Tow truck then lied that there was no truck available. BECAUSE OF THIS INCOMPETENT FEMALE DISPATCHER YOU WILL BE SEEN AS THE WORST NIGHT TOW TRUCK SERVICE COMPANY. Boss Man she costing you money that behavior makes her your biggest liability and gives your company a bad reputation.
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February 2024 by Margaret Guzman
This is the worst place that I have ever done business with. This company is not licensed by DMV. There are three companies there and only one of them is licensed Dart Automotive LLC, the collision or the dart towing there are NOT licensed. He took my money and car. I am currently fighting legal battles to retrieve my vehicleans money back.Please be careful there are many other shop that you can go to. You will regret doing business with them
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November 2023 by Sinead Maher
The absolute worst of the worst. ambulance chaser who arrives at the scene pretending to help you when he will actually completlely rob you. charged a storage fee for days when my vehicle could of been picked up but they had no one available to release it. Stole material and storage units from vehicle and when i confronted him he said they moved it for safe keeping, yet this wasnt mentioned until he was questioned days later. Total scam artist, kicking people when they are down. STAY FAR AWAY!!!!!
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November 2023 by John O Mahony
SCAM ARTIST!!!
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August 2023 by Yalontya S
I called on August 14 at 1:40PM. The guy who answered the phone is extremely rude and obnoxious sounding. He does not know how to address people and he is very unprofessional. He needs to be retrained in how to treat people woth respect and manners. If he doesnt like his job, he should quit.
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July 2023 by Daniel Johnson
Driver AJ is the best - after the tow, checked to make sure I had asafe ride home.Highly recommend Dart Towing. Dispatcher Jaz was also extremely helpful about updates on tow arrival. Gold Star service
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July 2023 by Gary Lee
NJM requested Dart Towing to tow my car on 7/3 4p. Dart called and confirm they would arrive in 90 mins to 2 hrs. I called again around 6p and they said it still needed 90 mins to 2 hrs. Around 8p, I followed up again and the gentleman just repeated up to 2 hrs wait time and said I could cancel the request without any charge. In short, the Dart rep knew they were not coming but kept me waiting and asked me to cancel at the end after I waited 4 hours on the roadside. This is terrible & unacceptable. I cancelled the request after 8p call and used my credit card's roadside service to tow my car home. They arrived 30 mins after my call. I thought NJM is a renown auto insurance company. This is unbelievable.
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May 2023 by Feroz Alam
A driver sent from the bottom of the gutter, but dispatch was great. On May 22nd, 2023 he had the covid excuse of not taking me with my car. What an a$$! ? Tried the excuse of owning his own truck for not taking me with my car! Unbelievable!
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August 2022 by Lauren Pennock
Never used them. I’ve seen how they drive and I would never hire them.Rude men who probably sit in a circle together.
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August 2022 by Silver Star
Spectacular Service took a little bit because of shipping parts but well worth the time and efforts .Services: Painting
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August 2022 by Lauren P.
The rudest men I've ever spoken to. I would never trust them with my car or want to give such nasty people my money.
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June 2022 by Graham Blacker
I visited from England and had to use this service., people are always quick enough to condemn but I though they were very courteous, prompt and professional, thanks to Tony for getting me back on the road. Thanks again and God bless
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May 2022 by Sanny “kyeibee40” KYEI BAFFOUR
Don’t fall victim to this shop like I did. A job that was supposed to take about 21days took over 3month. On top of that, the shop took the insurance money and did shoddy work on vehicle. Had to spend hundreds of dollars to correct issues; from leaky roof, loose panels, bent wheels, faulty ebrakes, faulty replacement tail light….and the list goes on. Such a horrible experience with this shop. Felt so insulted. They know with their line of business there are no returning customers…99% of customers (victims) are from car accidents. And they take advantage of them.Beware!!!Service: Body & Trim
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April 2022 by Erick
Stay away from this business. Fees are not shown anywhere in the business so they charge whatever they want. When confronted, the owner said "the fees don't have to be anywhere" which is not true and is a violation under NYC law. I've actually filed a complaint for that already. They will charge you whatever they feel like, even though you sign an initial receipt saying something else. No customer service skills whatsoever.
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April 2022 by Erick S (Yeri223)
Shady and unprofessional. Stay away as far as you can. They are in NYC violation and have no prices posted ANYWHERE in their business. Meaning, they will charge you whatever they feel like when the bill comes. This is one of those body shops you're warned about on the news.
