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June 2024 by Jennifer Berberena
Worst customer service ever. The lady took the clip board and skipped everyone on it and started talking to a guy who just walked in and smiling at him, I explained they were three ppl in front and she ignored me and continued to talk to him as if we weren’t there. I’m a new customer and will be taking my business elsewhere.
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May 2024 by Cesar Castro
Bad management, nobody is making sure this place runs efficiently
10am, 2 cashiers attending a line out of the door
Meanwhile, two other workers are standing behind the glass off to the side having a personal conversation and on their phone, not even trying to hide from view
It's 10am, they are definitely not on break or on lunch
What is this?
Management needs refresher training or re-assignment, then again it's the Bronx, if this happened in Manhattan it would be completely unacceptable
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January 2024 by Lucy Henriquez
Worst branch ever… received a promotional offer in the mail to open a business account and receive $1500 if I kept the money there for 60 days. 5 months later, I have yet to receive anything. I’ve been given every excuse under the sun. They just string you along and after 15 days, they close out your complaint and change it to a new number so that management thinks it was resolved. Do your banking elsewhere…
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November 2023 by Orgin Diaz
They are very nice, and very attentive
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August 2023 by Jazmine R.
If I would give this establishment a zero star rating I would. The fact that none of the ATM's work, the fact that there are only two employees working and there are 5 windows, and the fact that the line is out the door to the bank at 10am on a weekday is absolutely absurd. This is the worst bank, let alone citi bank I've ever been to. Not to mention the fact that everyone who goes in has to double park outside because the parking lot next door is packed past capacity most times. Awful place of business and they should reopen elsewhere with better employees who care about the people waiting for sure.
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July 2023 by Aracely Aguilar
They have always helped me. You have to be patient.
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July 2023 by Veronica Sanchez
Fast and very professional ,
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June 2023 by Esther Estrella
They charge a lot of interest and the place where that bank is is very dangerous, it's scary, strange people hold the door and you have to give them a tip and to make matters worse the tills are uncomfortable and anyone sees your password and they can see someone taking out money and very strange cars. Anyway, I use ATMs because I'm afraid of them and especially since New York is like this with people who are armed to the teeth, they should move that bank to where it's more populated where the stores are.
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June 2023 by jose morales
Good service
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April 2023 by david merced
I've never had a problem here especially since I do all my bank in this bank and if you do have a problem just talk to the manager they're more than willing to help you
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October 2022 by Miguel Mueses
This is the worst branch in the entire Bronx. I live nearby but I prefer to go to another one further away because it is always full of customers queuing to get money. Only 2 ATMs work and I think it is not fair that one has to waste 2 hours in it. bank to be able to do anything. They should do something with that.
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September 2022 by Khadija Traoré
The staff here are welcoming and helpful. The only problem with this location are the vagrants harassing people when they go in and out. They post up by the door to the bank day and night. I never feel comfortable going to the bank after bank hours. This has been a problem for many years unfortunately.
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August 2022 by ty johnson
I thought this place was always busy but no, workers there are like snails and turtles.
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August 2022 by Will Coleman
My experience with Christine the branch manager was wonderful she is very knowledgeable and very accommodating. We even had our social conversation while she open my account. I much appreciated that from Christine
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July 2022 by Suzette L
The staff here are welcoming and helpful. The only problem with this location are the vagrants harassing people when they go in and out. They post up by the door to the bank day and night. I never feel comfortable going to the bank after bank hours. This has been a problem for many years unfortunately.
