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July 2024 by by Álvarez
Terrible service, I had an appointment at 2 pm and they left me waiting for more than 1 hour and no one attended to me and instead of postponing the appointment for another day I still had to go change the date at the window and wait in line, I arrived late to work and still they left me waiting
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June 2024 by Markanmak M
I changed my one star to 3 because of the end result of my experience at this branch on my visit on June 1st between 10:30am and 11:30am. Lack of Communication while we waited over 30 minutes after being told to go back and forth in different lines multiple times . Supervisor Elizabeth Gonzales was unapologetic and nonchalant about myself and other customers’ experience. The only male teller on duty at the time which I had the displeasure of interacting with was no better. I did however, had the pleasure of completing my transaction with Yanet (apologies if I misspelt). She apologized on behalf of her team members and acknowledged that they could have handled the situation better. I totally agree that there are times institutions are short staffed, BUT communication is KEY!!
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May 2024 by Ms. DC
I personally have been banking w/This Financial Instruction for 2 years now. Alk The financial advisors/reps are warm & friendly great customer service. I Livr this Institution.
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February 2024 by Jessamyn Martinez
Wouldn’t even take the time to listen to a basic question regarding opening an account for someone new to the country. They shut the business down for the day at 4:00pm when it is open until 5:00pm.Now only accepting appointments they say…even to ask a question at the teller…I hope that none of the employees or their families are subjected to such deplorable lack of service.
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January 2024 by Catalyn Perez
With my experienced all the employees help you feel welcome and satisfied with the need of my visits. I am thankful that they hired such an amazing team that have all the skills to keep the company running successfully ???
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September 2023 by Fasi
Went there to deposit money very good process deposited successfully
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August 2023 by Hashaam Hashaam
Good bank ?
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January 2023 by John Alameda
I've seen bank robbers give better customer service. The machine to scan my card and let me into the bank at night to use the ATM does not work. The bank is only open when everyone is at work lol. Avoid the bank and stay home and start a family, do yoga, or anything else. Not worth the trouble coming here.
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August 2022 by rose r
very good bank, great customer service
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August 2022 by rosbely roca
very good bank, great customer service
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May 2022 by mike cabrera
Door handle is broken and homeless person is staying inside vestibule
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July 2021 by Dhani Patel
Worse bank ever i seen. No response from manager and workers
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July 2019 by verenice Perdomo
I've been with this company for a while now and I have never experienced such horrible experience. This company must work on their relationship with their clients and place priority over them rather then place others over each other. Thank you to Cynthia because you made such a terrible situation between me and customer service much better, you really understood and valued my time and made the experience much better.
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July 2019 by Kari A
Incompetent staff. I went there to set up my direct deposit and they printed off the wrong information. Instead of looking up my routing number (or verifying it) they manually entered the incorrect number. I had to go back to get a new form. Initially I thought i made the mistake because I couldn't believe the bank would/ could provide such incorrect vital information. Very frustrating experience. They were nice about it though. Perhaps the staff needs better training?
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January 2019 by America Cabral
Unreal! Over a 20 minute wait, just to obtain an account verification. Branch Manager was aware and did not assist.
